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Swiss Time Services - What a mess

JACK G
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Archer Archer
So he should have written a note to say "Please make sure you service this so it works correctly and no debris is left on the dial."?

I am a firm believer in communicating your wishes to the watchmaker if you have some specific requirement that is out of the ordinary, but making the watch run properly, the crown function, and not leaving debris on the dial are not out of the ordinary. So if you have specific requirements, such as not reluming a dial or do not polish the case, by all means put them in writing. But those are not the sort of issues we are talking about here - these are basic functions that all in the transaction can rightly assume will be done properly.

Cheers, Al

Hi Al, I think you have taken my point too literally.

As you stated instruction to not relume a dial or not polish a case should be put in writing as they are specific requirements.

However you could not anticipate the issues experienced by the OP so could not specifically cover them in writing.

However at this stage you can state what you expect to be done.

Jack
 
Archer
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JACK G JACK G
However at this stage you can state what you expect to be done.

If the OP were to send it back again (and I don't blame him if he doesn't) I don't think his requirements have changed at all from the first time he sent it in...
 
M'Bob
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Archer Archer
So he should have written a note to say "Please make sure you service this so it works correctly and no debris is left on the dial."?

Of course. Don't you remind the doc, before a prostate exam, to slip on a glove?
 
Togri v. 2.0
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M'Bob M'Bob
Of course. Don't you remind the doc, before a prostate exam, to slip on a glove?

Mine never does

Wait, what? Are they supposed to do that?
 
JACK G
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Archer Archer
If the OP were to send it back again (and I don't blame him if he doesn't) I don't think his requirements have changed at all from the first time he sent it in...

I totally agree that his requirements have not changed and no he does not need to spell out what remedial action is required.

I was suggesting that at this stage he does need to establish the basis of returning it if he decides to.
 
Larry S
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Stories like this are strange. Good performance record and suddenly a series of unfortunate events. Had a guy last month tell me a horror story about the watchmaker I use. Completely opposite of my experience. One watch vs the 15 or so I’ve had them service. Have them make this right. Don’t yell, which I think this guy did. If you can go, in person, F2F is better than a voice on the phone. . I’m always jealous of you UK guys with STS/Simon in your neighborhood.
 
nonuffinkbloke
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M'Bob M'Bob
Of course. Don't you remind the doc, before a prostate exam, to slip on a glove?
Oh yes!...everytime!.... big, long, green gloves!.... up to his 'fakkin' elbow!
 
Archer
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tyrantlizardrex tyrantlizardrex
2 - When sending watches internationally, the conditions/temperatures/magnetic fields that the watch will be in once it has left the watchmaker, and before it gets to you are impossible to determine. This may have an effect on timekeeping. It sucks, but there it is.

I service watches from all over the world, and ship them back to places all over the world, and timekeeping changes during shipping are not really an issue in my experience.

tyrantlizardrex tyrantlizardrex
3 - This service went through Swisstec, not STS - STS are not allowed to service the 5xx series under their service agreement with Omega... so by rights they could have told the OP that it had to go to Bienne... and be "restored"... they didn't, they carried out the service as requested through their sister company (as they do with calibre 321s, megaquartz, f300, etc.), and left the original dial, hands, crown, and crystal in place.

The sister business is meant to get around the rules you are quoting. They are not doing people a favour here, they are operating a business.

tyrantlizardrex tyrantlizardrex
4 - Having been to the STS/Swisstec workshops many times, and seen the QA processes, I think it's pretty unlikely that the watch left them with debris floating around in it... but if you have old lume on the dial/hands... that can fall off at any point. Part of the reason Omega like to fit new dials and hands is so they don't have to deal with situations surrounding "random particles" appearing on a dial whilst under warranty.

I don't believe we have established that the debris on the dial was lume. Yes Omega replaces hands/dials so they don't have to deal with this risk, but as has been said many times on this forum, there are other ways of mitigating that risk (use of binder to stabilize the lume).

This is not super specialized high risk work - it's done by countless watchmakers around the globe every day without issue...

Cheers, Al
 
Perrier
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tyrantlizardrex tyrantlizardrex
I've heard the other side of the story, and whilst it's not mine to tell, a few observations.

1 - I think the most title is pretty out of line - the OP is making a statement based on their solely view of the situation, and has chosen to not mention the other side of conversation, and interactions they've had with STS, which would make this whole thread rather more... realistic.

What are you talking about?

Please share the other side of the story STS have told you.

I have told the entire truth. I sent the watch for servicing and they screwed it up three times. There is no secret information I am withholding.
Edited:
 
Perrier
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tyrantlizardrex tyrantlizardrex
I'm out.

Not my monkeys, not my circus.

You deleted your reply, but I still have it on my computer.

> You're acting as if they've screwed you over and not tried to resolve the issues.

I have never claimed STS didn't want to resolve my issues. In fact, I've clearly stated the opposite. I even said Tony said he would meet me in London and personally fix the watch.

> As far as I can work out, you haven't told them there is currently an issue

Why are you making things up? STS are aware of the current issue as I told them yesterday (actually two days ago, if we go by my own timezone).

> How can you 100% say they are at fault for this issue

You really can't see a pattern here? I'd now be sending the watch back a fourth time. Sure, it's possible someone in customs opened the watch and damaged it on all three occasions, but statistically that is unlikely.

There's some other things you said which are just incorrect. I do not understand why you are doing this.
 
Perrier
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The PM is an apology for making an arse of himself (his words). Honestly I think you've been unnecessarily aggressive. I can't understand it. But I accept the apology.
 
Perrier
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Your PM is admitting your posts have been untrue/incorrect. If that's the case, bloody delete them. Don't just send me a PM apologising.

I'm not the one with the communication problem here.

EDIT: OK, tyrantlizardrex has deleted his posts now, in case anyone is wondering why it looks like I'm talking to myself right now...
Edited:
 
tyrantlizardrex
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Perrier Perrier
Your PM is admitting your posts have been untrue/incorrect. If that's the case, bloody delete them. Don't just send me a PM apologising.

I'm not the one with the communication problem here.

Having posted more than I should have on this forum over the last however many years, people are used to me getting it wrong, and looking like an arse, that doesn't bother me, it just the way it goes sometimes.

I've deleted everything I added to this thread, not because what I've written is incorrect or untrue, but because I just don't give enough of a fυck to argue with you any more.

I apologised to you via PM for confusing some of what you were saying with the other post about the railmaster, I still think the statements you're making about STS as a business are generalisations and out of line.

On a personal note, I think you're a bit of a trouser snake.

Bye.
 
Perrier
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You probably shouldn't have publicly admitted STS are sharing my communications / service history with you. It kind of defeats your argument that they're an amazing company.

EDIT: I'm leaving it here too. I'm not going to send my watch back to STS, but I'm going to talk to Tony about why his company shared my communications with tyrantlizardrex. Why tyrantlizardrex lied about them in an attempt to win internet points... I'll let someone else figure that one out.
Edited:
 
tyrantlizardrex
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Perrier Perrier
You probably shouldn't have publicly admitted STS are sharing my communications / service history with you. It kind of defeats your argument that they're an amazing company.

They have not shared your communications with me - I called them to let them know you were flaming them on the internet, rather than talking to them, they were rather surprised - and said as far as they were aware, issues with the watch were resolved.
 
Perrier
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tyrantlizardrex tyrantlizardrex
They have not shared your communications with me - I called them to let them know you were flaming them on the internet, rather than talking to them, they were rather surprised - and said as far as they were aware, issues with the watch were resolved.

Unfortunately for you, I have the screenshot. I hope you haven't gotten someone fired you absolute buffoon.
 
Perrier
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Anyway, enough, I'm done, you can have the last word.
 
tyrantlizardrex
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Perrier Perrier
Unfortunately for you, I have the screenshot. I hope you haven't gotten someone fired you absolute buffoon.

And I hope that something heavy falls on your head.

We can't always get what we want.
 
M'Bob
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Actually, can I have the last word? Then I can show this to my wife, and convince her that for once, she was right.
 
michael22
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M'Bob M'Bob
Actually, can I have the last word? Then I can show this to my wife, and convince her that for once, she was right.
My wife already thinks she's right, & I haven't shown her the thread, yet.
 
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