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wadesw0rld
·Hi all,
My Omega ownership experience has not been ideal, and I would greatly appreciate some input. I purchased my speedy (311.30.42.30.01.005) this past May 2019 from an Omega location. After wearing the watch for a few days I noted the crystal was slightly warped (to the point of being slightly concave in the center) and after posting about it here decided to bring it in to an Omega location in NYC. The watch was sent back to me in Denver, where I now live (no Omega locations here), crystal looked great but there was a fiber underneath it in the bottom-most edge. No big deal.
I wore the watch for a couple months, but in the fall the watch stopped a couple times randomly while there was definitely still energy stored in the spring. I called Omega and sent it back in, mailing it to the Swatch repair facility in Culver City, CA, citing the fiber under the crystal and the random stoppages. Watch was returned to me just before Christmas. Fiber was still under the dial. Annoying but I'd rather live with it than send it back in and part with it for another month. No specifics of the repair performed were revealed to me via the Swatch Group Customer Information System Website or the documentation returned with the watch. Included with the watch was a bag with parts in it, which I assume were replaced (see attached image). This morning, the watch was stopped again when I woke up.
Any suggestions for how to handle this? I don't remember a case when the watch stopped while the chronograph was not running, and I can always get the watch started again by pressing the start/stop button. I'm hesitant to just send it back to them again given I'm currently in the same situation I was in before I sent it last time. I'm also attached to this particular watch because of the sentimental value it's already gained. Any advice would be appreciated!
My Omega ownership experience has not been ideal, and I would greatly appreciate some input. I purchased my speedy (311.30.42.30.01.005) this past May 2019 from an Omega location. After wearing the watch for a few days I noted the crystal was slightly warped (to the point of being slightly concave in the center) and after posting about it here decided to bring it in to an Omega location in NYC. The watch was sent back to me in Denver, where I now live (no Omega locations here), crystal looked great but there was a fiber underneath it in the bottom-most edge. No big deal.
I wore the watch for a couple months, but in the fall the watch stopped a couple times randomly while there was definitely still energy stored in the spring. I called Omega and sent it back in, mailing it to the Swatch repair facility in Culver City, CA, citing the fiber under the crystal and the random stoppages. Watch was returned to me just before Christmas. Fiber was still under the dial. Annoying but I'd rather live with it than send it back in and part with it for another month. No specifics of the repair performed were revealed to me via the Swatch Group Customer Information System Website or the documentation returned with the watch. Included with the watch was a bag with parts in it, which I assume were replaced (see attached image). This morning, the watch was stopped again when I woke up.
Any suggestions for how to handle this? I don't remember a case when the watch stopped while the chronograph was not running, and I can always get the watch started again by pressing the start/stop button. I'm hesitant to just send it back to them again given I'm currently in the same situation I was in before I sent it last time. I'm also attached to this particular watch because of the sentimental value it's already gained. Any advice would be appreciated!
