So what exactly is a "watch service" for a vintage watch... on expectations and truthfulness

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IMO the dealer was dishonest. He wanted you to think it was serviced, and he knew it wasn't. When you discovered it wasn't and confronted him, he spouted gobbledygook. If he's lying about one thing he's probably lying about others.
 
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I think there are four terms, and serviced is the one you see all the time: Serviced, Cleaned, Regulated, and Oiled. The OP got a regulated watch. In my mind serviced and cleaned are the same thing, and regulation comes with both. Is that a correct assumption? I figure serviced includes all the items in the list, but after reading this post, I think I may start asking for specifics. I have always assumed the seller was being dishonest about the service, but it does factor into some of my saved searches. Most of the time, upon inspection, and a second opinion, it really has been serviced. To a random seller the definition may vary. I am going to ask what was included in the service, but not hope for much, since service records are as rare as hen's teeth. Thanks for helping me add another item to my list of pre-purchase questions.

This link has a pretty good rundown on what is included in a watch service. https://blog.crownandcaliber.com/watch-maintenance-101-part-2/
 
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For me a minimum service includes full disassembling, cleaning, assembling, oiling, adjusting and of course replace anything faulty or on the verge of faulting. Less than that, not service. Seller is BS-ing.
 
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Thanks for all your thoughts! I am glad to hear that my thinking is in line with the community here.

Strangely enough, in 20 years of buying watches this is the first time I have really considered this issue due to the watch being described as "serviced". I have always taken comments on the movement or how the watch runs with a grain of salt. In this particular case, I have no issue with the watch not being serviced, but I do take issue with the deceitful description of the condition of the watch.

In the end there is a lot of untruthfulness in the second hand and vintage watch world. From unoriginal parts described as original, incorrect descriptions of the condition of the watch and now the question of what a "service" entails, it is better to beware of the relatively high chance of there being some degree of dishonesty involved (or maybe I'm just cynical...).

I think it is important to remember that for a watch that is in working condition, there is a certain amount of risk for the 2nd hand or vintage watch dealer to take the watch to a qualified watchmaker and to get it serviced. Depending on the quality of the watchmaker, there is a chance the case of the watch is damaged, the dial is scratched or some other problems occur. Especially with vintage watches there is the added risk that difficult to source parts are broken during the servicing process.

And what is the reward of investing more money/time in a working watch and having it serviced? The general population buying watches has little idea on what it means for a watch to be serviced and how important it is, and most likely will only focus on price instead of small details such as the movement condition. And besides, there is a very good change that even a watch running dry (or being dirty) won’t stop and will outlast the warrantee period of the dealer.

Of course, any of the above should not stop the seller from selling and describing the watches in an honest way.

By the way, the seller has offered to take the watch back. Or if I keep it, he has offered a small amount for compensation. I’m waiting a little longer to see how this will be handled.

About the watch, I have nothing to complain. 😀

I will post some more details on the watch later.
 
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Sadly I’ve come to learn that unless the watch comes with written proof of service, you have to assume it hasn’t been touched and need to factor that in to the price. No matter what the seller says.
 
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🥰 Wouldn’t be sending that back 😉
 
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Yeah, fraudulent advertising. Serviced means full service. If not, then don't say it.

And we could expand the thread to include "what do we understand by the word "dealer"?"
 
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Yes I have personally sampled some of the retired watchmaker wares. He was likely sacked for being shit at his job or more likely never had anything to do with Omega in the first place.
Or drove the van for Omega Pet Foods?
 
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My new Zenith Cal. 71. 😁


Hey! 'Taint new unless that film is still on it front and back!
 
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My new Zenith Cal. 71. 😁

Damn it that's really nice… Perhaps just get the compensation then? 🙄
 
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My new Zenith Cal. 71. 😁

🥰 Wouldn’t be sending that back 😉
I'd even say: send it back to me! It's gorgeous 👍

I agree with @Lbreak try to get a compensation. If he refuses, do not hesitate to put give him a bad feedback while explaining in the comment what "service" is for him against the opinion of the watch community
 
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I agree with @Lurk41 - when we take a car in for service, we expect at the minimum an oil and filter change and an inspection with estimate of things needing attention.
That said, when we buy a used car and the previous owner says “it’s just been serviced”, we ask for the paperwork- why would this be any different with a watch. If we are buying a watch and paying a premium for it having been “serviced”, unless the seller can provide a receipt, then we should politely specify that without paperwork- there is no proof of service and it shouldn’t be a factor in the price.
I recently purchased a SM120 and the seller said the previous owner (2 years ago) had it completely serviced. When I got the watch it ran well and the movement looked relatively clean with parts oiled, so I can assume it has been “serviced”. But for good measure, I sent it to my watchmaker for a check up- just got the invoice:

Service CLA
Mainspring
Friction spring
Date corrector
Rotor axle
Crown
Stem

Obviously the previous watchmaker missed a few things.
 
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Doesn’t Omega or other of the big brand manufacturers issue some kind of document to service partners stating what must be done (at a minimum required level) to qualify a service? This is known practice in automotive and machinery business.

This would OFC be before internalising the service work.
 
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Doesn’t Omega or other of the big brand manufacturers issue some kind of document to service partners stating what must be done (at a minimum required level) to qualify a service? This is known practice in automotive and machinery business.

This would OFC be before internalising the service work.
This is assuming that the watch in question has been to a factory authorized service provider. The OP bought it from a dealer who had his “in house” watchmaker look at it- which we have gleaned is the guy took the back off and made sure it was running- perhaps tweaked the regulator to get it closer to on-speed (serviced for time keeping) which is BS anyway because regulating a watch that hasn’t been serviced is like advancing or retarding the timing on a car to make it run better despite it being way overdue for a service.
 
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This is assuming that the watch in question has been to a factory authorized service provider. The OP bought it from a dealer who had his “in house” watchmaker look at it- which we have gleaned is the guy took the back off and made sure it was running- perhaps tweaked the regulator to get it closer to on-speed (serviced for time keeping) which is BS anyway because regulating a watch that hasn’t been serviced is like advancing or retarding the timing on a car to make it run better despite it being way overdue for a service.

I know OPs question and have read the thread. I am asking in general terms...
 
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I know OPs question and have read the thread. I am asking in general terms...
Sorry to sideline your question- it is a good question.
 
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It is dishonest, but this is a widespread dishonesty among sellers.

Expect that any vintage watch bought used needs a service, unless the seller sends a receipt for the work that identifies that it got a full disassembly and lubrication, and you know that the watchmaker it came from has a good reputation.
 
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Unfortunately I find a fair share of dishonesty in the vintage watch market. I’ve been misled a couple times but I have refused to buy anything unless they take off the money for a full service unless it’s a very good deal. If they refuse to do so there are many other watches around to choose from. I never fall in love with a watch someone else owns. I have someone now who sends me pics once a month, seems like a decent guy but when I ask for the year and reference number it appears he doesn’t know. If you sell a lot of watches shouldn’t you be able to provide that info?
 
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So who is the dealer? He wouldn't be Vienna-based, would he? 😉
I think Miami based?

I think there are four terms, and serviced is the one you see all the time: Serviced, Cleaned, Regulated, and Oiled. The OP got a regulated watch. In my mind serviced and cleaned are the same thing, and regulation comes with both. Is that a correct assumption? I figure serviced includes all the items in the list, but after reading this post, I think I may start asking for specifics.

This link has a pretty good rundown on what is included in a watch service. https://blog.crownandcaliber.com/watch-maintenance-101-part-2/
You can't clean or oil a movement unless it's been stripped and there is no point adjusting it for best performance unless you've done that so, for me:
Serviced: Stripped, cleaned, inspected, lubricated, adjusted for performance which includes regulation (at the very end).
Regulated: a 5 minutes opening and movement of the regulator to tweak the overall rate. Worth nothing, in my opinion. The "wipe over with an oily rag" in car terms.

The video has all sorts of odd things but, the obvious one appears to be a dirty work space.

My new Zenith Cal. 71. 😁

Just keep it👍 and get it sorted. Lovely watch!

Cheers, Chris