Community Stories

Omega customer service email for Bienne anyone have it.

hbombkid
Posts
252
Likes
234
As the title says I am trying to contact omega customer support in Bienne. I have looked everywhere but no luck.

The reason I ask I have an AT from 2005 and the box is in really bad shape. I know it’s only a box but as with most older red boxes they peel. I got the watch last year and asked a local AD if they could get any boxes and they said no. I actually emailed omega US customer service and they could not help.

Well I have heard omega customer service in Bienne is awesome and they usually will go above and beyond and more than what the US will do. I have heard they have replaced boxes, booklets, etc.

It’s not a big deal but thought what the heck just send them an email and see if they reply. I did not think it would be this hard to get a contact though.

Any help appreciated!
 
hbombkid
Posts
252
Likes
234
alam alam
have you tried this?
Yea I have and it directed it to the US. I think it’s there new way of doing things but was hoping an old email address was still out there.
 
gatorcpa
Posts
13,307
Likes
18,417
I don't think that any e-mail from the US will go to Omega in Bienne, unless it is addressed to a specific person there. It will go to US Customer Service. You said you tried them already.

You could try contacting an Omega Boutique in your area, they may be able to get you to the right people. I have heard of many instances where Omega has replaced the red vinyl boxes when they disintegrated.
gatorcpa
 
hbombkid
Posts
252
Likes
234
Just a follow up. I sent an email to [email protected] and [email protected]

I got an auto reply a couple days ago but not sure what email address caused that as a no reply mailbox sent the redirect.

I woke up this morning and had an email from [email protected] and they are going to have swatch send me a new box!

I will share it once it comes in but I am impressed.

I just simply told them the issue and included pics including my warranty card. Now that’s the customer service I like to see from companies.
 
hbombkid
Posts
252
Likes
234
So I missed the delivery on Friday but my new box came today.

I was pleasantly surprised as they sent me the newer style boxes . This was fantastic customer service.
 
781DC95C-9F57-4E7C-85C0-4693AB2F8265.jpeg
Damo
Posts
377
Likes
2,950
Fair play to you and Omega, free upgrade. Probably not the box you were wanting though was it?
 
hbombkid
Posts
252
Likes
234
Damo Damo
Fair play to you and Omega, free upgrade. Probably not the box you were wanting though was it?

Ohhh I love this box I actually looked before, but was not going to pay 100-150 just for the box. I am no purist where things need to match. This is a major upgrade over the red boxes. I am thrilled they sent this one! Again awesome customer service!

again just a box but I might actually use this to store some accessories.
 
Emil
Posts
67
Likes
48
hbombkid hbombkid
As the title says I am trying to contact omega customer support in Bienne. I have looked everywhere but no luck.

The reason I ask I have an AT from 2005 and the box is in really bad shape. I know it’s only a box but as with most older red boxes they peel. I got the watch last year and asked a local AD if they could get any boxes and they said no. I actually emailed omega US customer service and they could not help.

Well I have heard omega customer service in Bienne is awesome and they usually will go above and beyond and more than what the US will do. I have heard they have replaced boxes, booklets, etc.

It’s not a big deal but thought what the heck just send them an email and see if they reply. I did not think it would be this hard to get a contact though.

Any help appreciated!
Hello, I serviced my watches over the years to Omega Bienne. Try this email. Karin Zueger was always very helpfull.
[email protected]

Emil
 
Gerry73
Posts
93
Likes
144
hbombkid hbombkid
So I missed the delivery on Friday but my new box came today.

I was pleasantly surprised as they sent me the newer style boxes . This was fantastic customer service.
I'd rather the red box myself. I've got two of those wood effect ones in the loft. I'd never use them for storing the watch. Far too impractical. The new Speedmaster box is far more useful with a travel box within a cleverly designed box.
Edited:
 
W
Posts
67
Likes
35
Either way, that’s great response from Omega.

Glad things worked out, and (for me) underscores what a premium brand represents.
 
rob#1
Posts
2,011
Likes
3,396
That is excellent customer service 👍 - a lot of companies would just ignore such a request but this is above and beyond, especially as the purchase was made so long ago.
 
SpeedyPhill
Posts
6,857
Likes
12,600
No idea about the original poster's question, but a few decades ago when writing to Omega HQ in Bienne Switzerland ...
one got a written answer back on paper with that OMEGA " Gold " letterhead... if Your request was fully answered, was another question 😉
.
Letterhead.jpg
 
aphexafx
Posts
181
Likes
313
Omega and SG always seem very eager to help and are, indeed, actually helpful.
Edited:
 
Foo2rama
Posts
18,200
Likes
27,508
STANDY STANDY
.ch will get it to him 😉
Great now I need to look at the DNS records when I get home for those to see if it’s set up correctly and resolves to the same place.
 
3 More Posts...
Sign up or log in to reply...

Similar threads

O

Problem with the OMEGA Customer Service

OccsE Vintage Omega Watches Help, Discussion and Advice
collector1946
collector1946
Posts
46
Views
9K
lonegunm4n

My Omega Service Timeline

lonegunm4n Vintage Omega Watches Help, Discussion and Advice
andrianivanov
andrianivanov
Posts
83
Views
36K
G

Omega customer service win - might be helpful for others

Gamma Open Discussion
Martin_J_N
Martin_J_N
Posts
1
Views
847
Steve Essex

Projected qualities of the Omega customer. What about others?

Steve Essex Open Discussion
Huus
Huus
Posts
1
Views
1K
WYO_Watch

I sent a vintage Speedmaster to Omega for a service... an UPDATED update tracking number and WATCH!

WYO_Watch Open Discussion
Ree
Ree
Posts
126
Views
34K
J

Poor Warranty Service, OMEGA lost a customer today

jrr Modern Omega Watches
airansun
airansun
Posts
111
Views
26K