Problem with the OMEGA Customer Service

First of all, I would like to point out that I probably will not blame the entire omega company for my case, only their irresponsible employee.
My story is this:
First of all, I have a beautiful OMEGA Speedmaster. Which has broken one of its buttons. That’s why I took it to Omega’s preferred service center. Wherever I got a heart-stopping offer to service. 330,000 HUF, which is currently a little over 1,000 dollars. You should know that the average net salary in Hungary is about 900 dollars.
Then after that, I wrote a complaint letter to Customer Service for the first time. In response to which they are disregarding the rights of the owner. Ignoring the good faith that maybe the customer is more important than a service company.
Attacking in the back, he forwarded his answer back not only to me but also to the company whose price I questioned. A letter that contained my complaint about the service company.
After that, what do you think of me at the repair company? How will they be treated? What will be their conclusion about me? - That I'm a scam shit? - Who wants to play the service? - Who wants to show the bad side of the company? - Who wants the service to be at a disadvantage with your complaint? - Who wants to play him at the parent company. - Who, as a small child, goes to cry to complain to his father Isn't that what you'd expect from a global company! And after that, I didn’t really get an apology. In a word, they didn’t even apologize to me.

Slow down, my friend. why did you go to the " preferred Service center " ? you can source your pusher online, buy it and go to an older watchmaker in Hungary to fix it. Hungary still has many capable watchmakers for this minor task. So, blame yourself first for not finding out more before you made your move. every watchmaker can fix your problem. even cheap. Good luck ! Achim

First of all, if it hadn’t been clear all this story OMEGA did. And the problem is not with solving the task, but with the way I was treated as a customer by OMEGA

All this because they told you a full service would be $1000.00? My first reaction is you overreacted. If the watch was not still under warranty, how should they react to your overreaction? Perhaps you could have said no thank-you, and as @watchyouwant suggested, go find a watchmaker who could fix it.

First of all, if it hadn’t been clear all this story OMEGA did.
So then again And the problem was not with the solution of the task or its price, although as you mentioned,
I feel the price is a bit too priced at the beginning.
But the way I was treated as a customer by OMEGA

Anyway, it's an hour like this:
https://www.ebay.com/itm/184734806219?hash=item2b030d70cb:g:CIAAAOSwG21gYwEP

I must apologise if I am misunderstanding something but I am not completley clear as to precisely which aspect of their service you are unhappy about.....

"I wrote a complaint letter to Customer Service for the first time. In response to which they are disregarding the rights of the owner. Ignoring the good faith that maybe the customer is more important than a service company.
Attacking in the back, he FORWARDED his answer back not only to me but also to the company whose price I questioned. A letter that contained my complaint about the service company."

I think that's what it is. Factory-authorized watchmaker wouldn't replace just the pusher, they said it had to get a complete service, which as we know on a chronograph is not inexpensive, no matter who you are. He complained, why won't you do what I want? And they said because those are our rules.

This specifically means that I trusted that the prices I thought were the overpriced complaint to the OMEGA I didn’t think belonged to the service.

Exactly what I said above.

I see you don't understand the real problem either ... Maybe you grew up hoy not interested in the opinions of others. How you fυck who you bump into. Who you're telling behind him. I'm not that kind of person. I love straight things! And it does matter to me when I go for it for them, how they will look at me. What they will think of me. Or what (almost certainly it won’t happen but) what will happen to my watch after these?

I am also having difficulty understanding your issues. The service center that you took it to will not just replace the pusher if the watch is in need of a service, so the price that was quoted seems in line with Omega pricing, to me. Omega doesn't set their prices in accordance with regional average income levels and as others have stated, there are lower priced options available to you.

As far as Omega forwarding your complaint to the service center that you took the watch to, this is good customer service practice. I have worked in the aftersales side of 2 automotive manufacturers and anytime a customer wrote the parent company with a complaint about a particular dealer, responding to the customer and referring the matter back to the dealer was not only standard protocol, it is the only way that the dealer would know that the matter had been escalated. If the complaint is kept secret, it is quite difficult to resolve.

Do not worry about how you are perceived as a result of any insults or disparaging comments that you might have made in your complaint, as these often occur when a customers is upset. Anyone who deals regularly with customer complaints usually interprets these as evidence of frustration as they try to ascertain the facts to determine if there was a wrong that needs to be righted, or if expectations are not aligned with outcomes that are possible.