Your story just reminded me of something strange that happened to me a while ago.
A couple of years ago I had an old Omega Trésor serviced at Omega.
Then, still waiting for my watch, I got a weird message spoken on my voicemail from Omega. It was a while after their own due date so I expected to get a call to pick it up.
The caller didn't give his name in this message. He just stated that my Trésor had been lost and that they already looked everywhere but unfortunately they weren't able to locate it.
And that was it, end of story!
No mention about what to do now, no mention about to please contact them asap, no mention about compensation, nothing at all. Just a short "we lost it, sorry dude" kind of message.
I was a bit confused and in my mind I already imagined Omegas CEO letting me choose ANY model as a compensation for the loss.
So I contacted Omega HQ (I live in Switzerland).
Turned out they had no clue about who had called me. No records of the phone call, no records of my watch being lost.
After a quick double check, they called back again reassuring the watch was in fact there at the Omega SC, safe and sound.
I was asked to provide more details about the call which I did (number & a copy of the message).
They told me it was in fact a call from Omega, but they didn't know who it was and why this person called to give some wrong information. I was told that they would analyze my case and what exactly happened. (Needless to say that I never got an update
.)
Well, who cares about an update anyway? After a wile I got my Trésor back and I wasn't disappointed with their service as they didn't touch the dial / hands as I requested. Case closed.
I almost forgot about this incident. I still wonder though what went wrong there. Did they lose someone else's Trésor?
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