If you know the name of an Omega employee, say maybe the CEO, you could try sending an email to
[email protected]
Let him know that you sent your watch to Omega USA to be serviced, it was sent to Switzerland (?) to be serviced and now the US service network cannot tell you where the watch is nor when it will be returned. I would include the tag/receipt number, model, sn of the watch. Let them know the timeline of when you contacted them, when they said they would get back to you, and that each time no follow up information has been given. Explain that this has been going on for far too long without any further information from them about the watch. Inform him that you are very disappointed in the service that Omega is supplying, and expect an update. As most of this happened pre COVID that should not factor into why this is taking so long, Switzerland started to open up two weeks ago.
See what kind of response that gets.
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