I don't think it's too late to return the SM300... You have 2weeks unless it's already lost some 'unworn' conditioning...
This whole thing is so upsetting...
whole boutique model functions on the idea that the watches are emotional objects...and they aim to create a point of sale experience that will transcend any discounts you could get elsewhere...
I Wouldn't play 'hardball' and threaten, but I would leave the sm300 unworn... And give the manager a chance to help make your AT whole... If He can't/won't, then Id explain that the SM now has negative emotion attached to it, and it would affect your enjoyment of it over the years if you had to think about the aquaterra every time you looked at it...
(A little dramatic, but also using their side of the argument... Could they really argue against you feeling emotional about a watch?)
I'm the first one to say that the discounts elsewhere don't make up for Boutique experience ... But when the experience is negative its a different story...
I don't get this. Yesterday you said you where getting the smp today, but today you say you already got it? If you haven't picked it up yet then don't pick it up. Your credit card company should take care of the dispute.
In any event ask for the manager, explain to her the situation and ask her at the very least if she will replace the glass at cost. That may be a compromise, you pay the parts at cost and they do the work. It's strange because of you bought 4 watches fro them already you're talking about a 20g+ relationship and I'm guessing nothing like this has happened before so why would they think you're all of a sudden pulling a fast one on them I don't know. Boutiques get reject and faulty watches all the time. Even after sizing they should take it back. Maybe charge a restocking fee but if you're paying retail even then you'll save money by buying from one of the reputable dealers here in the forum.
When you talk to the manager, and only the manager, focus on solutions rather than blame. Perhaps there's a compromise to be reached...
I agree with Sergio. "You catch more flies with honey than with vinegar."
yes i picked it up today. sized and its now sitting on my watch box with my Skyfall AT sorry I don't have a DSLR so could not get the scratch on the sky fall in photo.
This all seems like 1 second of a 2 second story, as in we will never hear the other side. The email seemed genuine and It looks like a "he said she said" scenario. Hopefully they can just replace the crystal?
You obviously trust them since you have continually purchased from them -- I really hope I'm not rooting for the crazy customer here lol!
Awesome collection by the way (regardless of the blinding hairline)!!
Thank you for a great comment of yours. Very kind of you. The butique manager actually is going to fix the watch crystal by sending it back to the service center. And yes I do believe in the boutique I was just disappointed of the whole thing that happened with my Skyfall, But its all well taking care of now. And yes I will buy from the boutique again.
