So i just got my new AT skyfall on here from the forums. All new with all stickers attached. Took it in today to get it sized at Omega Boutique and when I brought it back home I noticed they also installed a nice line of scratch across the crystal (dial) in front. I am so sad that this watch was new and I know for fact that when i got it didn't have anything on it. I don't know what to do? I know the guys at the boutique and they are so nice to me. As a matter of fact i am buying an seamster 300 master coaxial from them tomorrow? how do i bring this up? what would you do? Sorry i couldn't take a picture of it sense its to hard to get in the photo but I believe the scratch is on the anti reflective i donno for sure though. when i run my nails across it it catches so i can't tell if it is the AR or not.

 

hard to imagine that anything that would be done in sizing would result in a scratch...even to the AR...
are you sure the sticker is off? have them look at it...
they can diagnose, and ask them if there is anything that could have resulted in that scratch...

Sizing the bracelet is simplest , easiest thing for them to do...if the vice is scratching crystals, they'd thank you for letting them know without being belligerent...because I'm sure they deal with demanding, rude, entitled customers al day, who would happily go it with guns blazing...
If there is no way it could have happened while sizing, they may be able to offer suggestion on how it happened, something you may need to avoid in the future for the sake of your watches...

No matter what, I wouldn't just put up with it, I wouldn't be able to live with it... even if it wasn't their fault, they are the ones who will fix it...

Congratulations on the SM300!

 

hey Superdoc. i am pretty sure i want to sat 100 percent that it was scratch free I look at the watch when it arrived. and it was in new condition. put it back in the box and took it to the boutique and after they resize the watch I did noticed that they mess up 2 scrows so i had them replace it but never thought to look at the crystal because i was busy admiring the new Seamaster 300. I like the guys over at omega boutique they are always nice to me and that is why its hard for me to bring it up. and you are right its now bugging me. what would you say its best to do sense I am going back tomorrow to pick up my new watch. Thanks.

 

Be upfront and open about it. Not beligerant. Simple is best like your post. Say you noticed this once you left. Period. If they are as nice as you say they probably will offer a solution.

Good luck

 

I agree with Sergio. "You catch more flies with honey than with vinegar."

 

I recently went through this, but the scatch was on the bezel and happened at an Omega service center. I didn't examine the watch carefully enough before leaving the boutique and had to approach them the next day, expecting the blame to be placed on me. It wasn't. But if I'd had to claim a boutique employee did it, I'm not sure it would have ended so well. Like the other guys have said, don't freak out just yet. Let them examine it. It may turn out to be something other than a scratch. I own a SMP 300 that I beat the snot out of for 15 years in daily wear, so bad the case needed refinishing, but the crystal never got scratched. So I'm thinking someone at that boutique would have had to do something extremely ham-fisted to scratch your crystal to the extent you describe.

 

Hello Nima, I would not let that much time go by reporting he scratch. With a whole day going by and time they can come back and say "You took the watch home and time went by"

 

Agreed 100%

 

Definitely take it back to the Boutique ASAP and let them know what happened. I would expect they'll take care of you. Out of curiosity, which Boutique was it? (Feel free to PM)

 

Just an update. I just got done speaking with the boutique sales person that Handel my watch yesterday and what he basically said was that there could of been no way that he could scratch it. So he is not taking any responsibility. And he said that even tho I am buying a watch today from them... Wow I thought boutiques were about customer service??? How would you go about this situation?

 

This boutique is located in roseville California

 

You may want to speak to the Boutique Manager about the issue.

 

What they said

 

I only see two options here. You could remove the rest of the AR so the scratch is gone (but part of the magic of this watch is the double-sided AR and how the crystal seems to disappear leaving the radiant blue of the dial), or you could have the crystal replaced (would require you to be without your watch for a while as it's sent to the service center). I think the best you could hope for is that the Boutique will agree to have the crystal replaced free of charge.

 

How do I go about it when they won't take any responsibility ?

 

The reply said he's "taking it with the utmost priority" and inquiring on your behalf, so perhaps he'll come back with a positive resolution for you.

 

Or at the very least call them and tell them

 

Sucks. Only thing I can think off is send an email or call to omega / swatch group... Unfortunately though it's a tough one to stand against. I guess you can always place a review on help etc explaining the complaint.

Sorry to hear.