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DrmexicoII
·Rolex being snooty is still better than being completely ignored at the Mercedes dealer. I was actually looking to buy at the Mercedes dealer.
Really??! That's bonkers. Was that in the US?
Has Rolex ever commented on the ridiculousness of ADs?
Really??! That's bonkers. Was that in the US?
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redpcar
·I had a BMW salesperson say to me: Come back when you are ready for the ultimate driving machine
I thought to myself: ummm never coming back
I thought to myself: ummm never coming back
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DrmexicoII
·I had a BMW salesperson say to me: Come back when you are ready for the ultimate driving machine
I thought to myself: ummm never coming back
I sometimes think sales people forget the sales bit of their job title.
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spacemission
·Nowadays rolex is sadly the grey market. In my opinion there are a lot of aficionados, predicadores, mediums, fantasmas de la ópera, fanboys, liars, etc. in the club.
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SpeedieinPhilly
·The ADs are part of the story. Sure, they can be less than desirable to deal with (I was once asked "why should I write you a check for $8,000?"). All I wanted to do was (shame on me) buy a watch. So, grey market and I got the watch I wanted by Fedex the next day.
The after-sales support is amazing. A few years out, I needed a service, and working with Rolex (NOT the AD) has been a dream. I went to the NYC service center and they could not have been more professional and respectful.
It doesn't justify everything, but it's nice to know that when you work with the company (again, NOT the ADs) they do seem to care about their clients.
The after-sales support is amazing. A few years out, I needed a service, and working with Rolex (NOT the AD) has been a dream. I went to the NYC service center and they could not have been more professional and respectful.
It doesn't justify everything, but it's nice to know that when you work with the company (again, NOT the ADs) they do seem to care about their clients.
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Vercingetorix
··Spam RiskReally??! That's bonkers. Was that in the US?
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NGO1
·I work with a lot of young professionals. Living in the Amazon age distorted certain aspects of their reality.
I’ve been trying to get my nerds into mechanical watches with much success. Before I walk a kid to my AD, I always always reset their expectation.
When demand crushed supply by a factor of 100, how do you stand out? It’s then up so my nerds to navigate that first meet. Everyone who wanted a watch, got one within a few months (8 months was the longest, during the earlier pandemic year). It’s a fun challenge. It’s a hobby for god sake. Have some fun, learn about the brand and its market condition.
My respond to “I didn’t get one”.
“The problem is you!” /s
Back to square one: When demand crushed supply by a factor of 100, how do you stand out?
I’ve been trying to get my nerds into mechanical watches with much success. Before I walk a kid to my AD, I always always reset their expectation.
When demand crushed supply by a factor of 100, how do you stand out? It’s then up so my nerds to navigate that first meet. Everyone who wanted a watch, got one within a few months (8 months was the longest, during the earlier pandemic year). It’s a fun challenge. It’s a hobby for god sake. Have some fun, learn about the brand and its market condition.
My respond to “I didn’t get one”.
“The problem is you!” /s
Back to square one: When demand crushed supply by a factor of 100, how do you stand out?
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Perrier
·You came out the gate swinging hard at the brand and people owning them. Regurgitated 10 yo bullet points and started a hate thread. You don’t seem to have the basic understanding of lux watch industry, specifically the brand you bash. You spoke of ROLEX “incompetent” management. Lol. Just because you can’t get a watch. And you think I’m toxic?
Insulting AD rudeness is not the same as insulting forum members.
Here's some advice: talk to people as if they were in front of you.
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Davidt
·Just to add some balance, for every tale of woe and terrible service there are boring, normal examples of people just getting the watch they asked for without jumping through hoops.
I went it my local AD a couple of years ago to ask for an Explorer 1. Obviously I was told they don’t have any immediately available but I could register interest, which I did. Absolutely no suggestions of buying anything I didn’t want, they just made a point of asking me some questions to scope out whether I was actually interested or was looking to flip for a profit and also confirm I was local.
Fast forward 6 months, with no donuts or other sycophantic gifts from me, and I got the call for my Explorer. A couple of months later I decided I’d quite like a modern Sub to take the hits when I’m playing with my young boys. Back I went, same story, but again no suggestion of buying crap I didn’t want. Again 6 months later a call to say they had one in if I wanted it.
This UK AD was most concerned about avoiding flippers and selling to local people who actually wanted the watch. Furthermore they were the most polite AD I’ve been to.
Point is making is people take to the internet to complain and then other regurgitate these stories, most people don’t bother to write about how their experience was boringly pleasant. Don’t believe everything you read about Rolex ADs being the devil. I’m sure some are, just like with any brand/AD, but many are great.
I went it my local AD a couple of years ago to ask for an Explorer 1. Obviously I was told they don’t have any immediately available but I could register interest, which I did. Absolutely no suggestions of buying anything I didn’t want, they just made a point of asking me some questions to scope out whether I was actually interested or was looking to flip for a profit and also confirm I was local.
Fast forward 6 months, with no donuts or other sycophantic gifts from me, and I got the call for my Explorer. A couple of months later I decided I’d quite like a modern Sub to take the hits when I’m playing with my young boys. Back I went, same story, but again no suggestion of buying crap I didn’t want. Again 6 months later a call to say they had one in if I wanted it.
This UK AD was most concerned about avoiding flippers and selling to local people who actually wanted the watch. Furthermore they were the most polite AD I’ve been to.
Point is making is people take to the internet to complain and then other regurgitate these stories, most people don’t bother to write about how their experience was boringly pleasant. Don’t believe everything you read about Rolex ADs being the devil. I’m sure some are, just like with any brand/AD, but many are great.
Edited:
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JetLinks
·Should have come back in your new car and done some donuts in their parking lot.
I'm a much bigger fan of Audi's anyways!!
But going back to Rolex..... it's easy to get one, just jump on a plane to Tokyo and you'll find DOZENS of watch shops with everything you want, you'll just have to pay 2x the retail price which I refuse to.
The problem is that people who don't give 2 sh*TS about watches put themselves on the Rolex AD waiting list and then when they get the call, pick up the watch & walk straight over to resell it for profit!
I feel for all those beautiful pieces sitting in those cabinets without any love!!!
GMT anyone??
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DrmexicoII
·Just to add some balance, for every tale of woe and terrible service there are boring, normal examples of people just getting the watch they asked for without jumping through hoops.
I went it my local AD a couple of years ago to ask for an Explorer 1. Obviously I was told they don’t have any immediately available but I could register interest, which I did. Absolutely no suggestions of buying anything I didn’t want, they just made a point of asking me some questions to scope out whether I was actually interested or was looking to flip for a profit and also confirm I was local.
Fast forward 6 months, with no donuts or other sycophantic gifts from me, and I got the call for my Explorer. A couple of months later I decided I’d quite like a modern Sub to take the hits when I’m playing with my young boys. Back I went, same story, but again no suggestion of buying crap I didn’t want. Again 6 months later a call to say they had one in if I wanted it.
This UK AD was most concerned about avoiding flippers and selling to local people who actually wanted the watch. Furthermore they were the most polite AD I’ve been to.
Point is making is people take to the internet to complain and then other regurgitate these stories, most people don’t bother to write about how their experience was boringly pleasant. Don’t believe everything you read about Rolex ADs being the devil. I’m sure some are, just like with any brand/AD, but many are great.
That's a good point to be fair. The Grand Seiko AD I went to was also a Rolex AD. The service there was fantastic, although I wasn't in the Rolex bit. Unfortunately I can't go on their list as they're not my local AD. I suspect i could have pushed them on that if I wanted to but I'd kind of moved on by then, my experience tainted by the local AD experience.
Rightly or wrongly the experiences at these stores means I will now travel a fair distance to seek out the more independent family owned jewellery store to purchase a new watch rather than the go to any of the local chains. Or go to a boutique.
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SpeedyPhill
·the good old days ....
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Aroxx
·Point is making is people take to the internet to complain and then other regurgitate these stories, most people don’t bother to write about how their experience was boringly pleasant. Don’t believe everything you read about Rolex ADs being the devil. I’m sure some are, just like with any brand/AD, but many are great.
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STANDY
··schizophrenic pizza orderer and watch collectorThis. I’ve said this same thing here before. Online reviews, posts, etc. we just hear the horror stories or the amazing stories. The vast majority of satisfied customers are just living their lives and you never hear about their uneventful experience.
Yep….90% would think we are nerds.
Had a co-worker mention he didn’t think watch forums existed, told him there is fountain pen forums and he said “I spend most nights on the wife and kids real life” 😁😁😁
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ErichPryde
·I really have no opinion about whether people have generally good or bad experiences with Rolex sales associates, but this comment is truly hilarious, and demonstrates a kindergartner’s level of critical thinking. It’s hard to imagine that anyone believes they can obtain meaningful information by doing a biased search.
I’m guessing you can do a similar search to prove that ivermectin is effective against COVID, etc. Sorry, you have the right to post your opinions, but IMO this is a stupid thread, and the topic has been beaten to death already.
Your reply is pretty toxic. You can comment without insulting people. Do you speak to people like this offline?
As someone who isn't a big fan of Rolex, I have to agree with Dan regarding that type of biased internet search being useless.
And to Perrier-- as a non Rolex fan, yes I would point out someone in person that they were using really bad logic and I would encourage them to recognize that conducting research without engaging in confirmation bias is fairly important.
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gbesq
·I have it on good authority that the aliens who crash landed on Earth, and whose bodies are now in the custody of the US government at Area 51, were wearing Rolex Explorers when they were recovered from the crash site. Had they been wearing Speedmasters, this would likely not have occurred.
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ErichPryde
·Insulting AD rudeness is not the same as insulting forum members.
Here's some advice: talk to people as if they were in front of you.
This is advice that cuts both ways though. Respectful conversation is a two-way street and it is more than a bit unfair to go on a rant about something that you know other people may like in a toxic manner and then when they become upset by how you choose to discuss that thing, tell them that they are being unreasonable.
And to be fair to @NGO1 his initial response to you was very reasonable and he asked you if you had personal experience at an AD to explain your stance.
So let me put your statement back on you:
You may think that it is appropriate and okay to complain about something in that manner, but would you do the exact same thing in person front of a huge room of strangers, or would it be the conversational equivalent of pissing in the street in front of a crowd?
Anyway... to the original topic I do think that Rolex has no interest in increasing production, why would they? My experience with ADs is limited but hardly negative. I got very friendly service from a very professional young woman at an AD, but I decided to go a different route because of how I perceive Rolex. I understand that is my perception, and I allow that perception may change with time but for right now, Rolex wasn't the brand for me.
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Evitzee
·Standard advice is to steer clear of discussions on race, politics and religion, when it comes to watches Rolex is a topic best avoided, too, just way too much non-sensical emotion on the subject.
