Parcelpro won’t pay because they need FedEx to affirm the claim and state it is lost/stolen, which they won’t. It’s not ParcePro’s failing- it’s FedEx. It would cost FedEx nothing on this as they aren’t the insurer- but they are being assholes.
I went through this with a lost Leica and the vendor (bought from a dealer) made me whole but UPS refused to to admit that it had been misdelivered and he couldn’t get paid out by his insurance. That one did show 2 months later (dumped in the doorway of another agency nearby) but only after I notified UPS that it was being considered lost government property and federal authorities were now involved. Amazing how they managed to find it then- yet never admitted to anything.
The only shipper I have dealt with that has admitted fault and paid on or found missing packages without question was USPS.
Absolutely no accountability or recourse with these businesses.
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