Water leak issues with PO600

Posts
408
Likes
355
Buy a Rolex from any Watches of Switzerland store (or subsidiary) and you get a 10 year guarantee on the watch as WOS extend the Rolex warranty by a further 5 years. So WOS have confidence that the watches they sell are reliable and don't break very often, it gives the buyer confidence that the watch is going to be reliable.

Or they make enough profit from selling Rolex that it more than covers any issues in the extra 5 years. Makes a lot of sense from a marketing perspective. I recall reading that WoS make about 50% of their revenue from Rolex, or maybe that was before the supply issues?

A watch with a manufacturing fault will likely fail within the first 5 years anyway, so the cost is really on Rolex there. Warranties very rarely if ever cover fair wear and tear. What this is after 10 years would be very open to interpretation so the cost on WoS is very small relative to the likely rewards of the marketing and subsequent sales boost.

In short, the extended warranty is great for WoS but I think offers negligible real benefit to the costumer.

EDIT: Typo.
Edited:
 
Posts
29,810
Likes
77,150
Well yeah.

My understanding is that a warranty isn't a guarantee that it will function perfectly, or for a set amount of time - it's an offer to fix it at no extra charge when it fails during a certain time frame, after which you are on the hook.

Yes, that is the definition. But people tend to think that warranty length is directly proportional to quality of the watch, or as Martin_J_N stated, the company's "confidence" in the product.

Let's just say there is a grain of truth in that, but for the most part companies know that when they increase warranties, there will be more claims. However they have decided that the message that having the extra warranty sends, will increase sales and profits enough to more than over the added expense of backing up the watch for the additional time.

A watchmaker I know was working in the RSC here when Rolex increased the warranty to 5 years - they had to hire extra watchmakers just to cover the added workload due to this extension. Remember when this was done, nothing about the watches themselves changed - it was just a change of policy and another brick put in the wall of the Rolex invulnerability image. But yet the watches came in in large quantities...

More sizzle than steak in these longer warranties...the companies have essentially said "when you buy this watch you will likely get a free service, and we've priced than into the cost up front." It's really not anything more than that.
 
Posts
408
Likes
355
Or you have Miele on the other end. They market (or did when I was last buying appliances) they test critical components to last at least 10 years but only offer a 2 year warranty. Yeah, I'm thinking that 10 year test is BS then 馃槤.
 
Posts
576
Likes
2,162
This conversation got me wondering. I bought a "gently used" 300m chronograph from a dealer. He said it had been treated to a $1,000 service at Omega, and he's looking for copies of the documentation for me. Anyway, the serial number places the watch in 2007-ish date, so I was concerned about the integrity of the water resistance. He just pressure tested it for me and it passed with flying colors. Phew, that's a relief.

Thanks all!