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The mystery of my jammed Moonwatch pusher

F
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madjestikmoose madjestikmoose
I get you, completely. But part of me thinks, “the watch isn’t fixed. Because they said it wasn’t broken. Except it was.”
Yeah, they said they didn't do anything to fix it. There's nothing more frustrating than "we found no problem; it's working normally"...only to find the same issue when you get it back.
 
madjestikmoose
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DoctorEvil DoctorEvil
Here's a brand new one for sale on this forum:
https://omegaforums.net/threads/spe...311-30-42-30-01-005-bnib.147421/#post-2016828

Edit: Sorry, don't know if this post will be helpful. I misunderstood the OP's earlier post about Omega crediting him the cost of a Speedmaster Pro rather than refunding him the money.

Yes, it's a credit. The only watches available at that price on the website are the Moonwatch that they are saying they can't find, and half a dozen Prestiges, which I don't want. Fuming.
 
dpwaber
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Something is wrong if you have to search the world for a new watch because nobody will look for a loose screw.
 
madjestikmoose
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dpwaber dpwaber
Something is wrong if you have to search the world for a new watch because nobody will look for a loose screw.
Not entirely the case. They've offered to repair it (again) under service warranty, but my problem with that is that I now have zero faith in the So'ton service centre to do a decent job on it.
 
STANDY
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Just get it serviced under the provision they throw in a strap 😉
 
dpwaber
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madjestikmoose madjestikmoose
Not entirely the case. They've offered to repair it (again) under service warranty, but my problem with that is that I now have zero faith in the So'ton service centre to do a decent job on it.
Bits falling off is also less than ideal.
 
D
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madjestikmoose madjestikmoose
Not entirely the case. They've offered to repair it (again) under service warranty, but my problem with that is that I now have zero faith in the So'ton service centre to do a decent job on it.

Maybe you could take it to another service centre if another thing crops up under warranty and be done with them after this episode.
 
tyrantlizardrex
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madjestikmoose madjestikmoose
Not entirely the case. They've offered to repair it (again) under service warranty, but my problem with that is that I now have zero faith in the So'ton service centre to do a decent job on it.

I think you are well within your rights to say you have no faith in Southampton (rightly so at this stage) and would like it serviced at Bienne, the warranty extended to 5 years from the date of service, and a named person with the organisation that will deal with you directly.

Sure, things go wrong, but when they keep going wrong its really not on.
 
Evitzee
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tyrantlizardrex tyrantlizardrex
I think you are well within your rights to say you have no faith in Southampton (rightly so at this stage) and would like it serviced at Bienne, the warranty extended to 5 years from the date of service, and a named person with the organisation that will deal with you directly.

Sure, things go wrong, but when they keep going wrong its really not on.
The best he'll likely get is a Bienne service with the standard warranty, and no info on a dedicated person to deal with. The goal is to get the watch fixed.
Edited:
 
tyrantlizardrex
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Evitzee Evitzee
The best he'll likely get is a Bienne service with the standard warranty, and no info on a dedicated person to deal with. The goal is to get the watch fixed.

Maybe. But ask for more than you expect and you might actually get what you need.
 
madjestikmoose
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Latest. Pusher falling off was down to human error at the last service, ie. a senior watchmaker forgetting to screw it into place.

I have explained to them in no uncertain terms that the offer of £4260 credit on the Omega website is of no value whatsoever when the 1861 Pro is advertised there erroneously, and the only other gents watches you can get for that money are a handful of hideous Prestiges. They will get back to me regarding expanding their search for a replacement.

Latest repair offer is to send it to Bienne and have the case replaced entirely, hence solving any pusher issues “long-term,” Same serial number. 2-year warranty. 8-week turnaround. If I took them up on this, I’ve calculated that the watch will have spent more time at their service centres than on my wrist in the past year. No hint of any form of apology in all this, incidentally.

Rocket science, eh. Still fuming.
Edited:
 
essentian
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I'd take them up on the repair at Bienne, as keeping the SN on a piece with a sentimental attachment would hold a lot of value for me personally. The lack of apology is vexing, though pragmatically it's worth nothing. Given the circumstances I think you'd be justified in asking for some additonal compensation for the issues and inconvenience, especially if they're expecting your business in the future.
 
Evitzee
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Not sure why a case replacement would be required to fix a wrongly attached pusher cap on a relatively new watch. Perhaps @Archer could shed some light on this situation. Anyway, take them up on this, it's about the best you are going to get. Fundamentally there is nothing wrong with your watch other than poor servicing. This should fix that.

And stop fuming, stuff happens. This will get fixed.
 
madjestikmoose
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Aaaand another development. Following yesterday’s frank discussions, this morning Omega has seen fit to offer me either of the new 3861 models, hesalite or sapphire, at no additional cost, as a direct replacement. 5yr warranty.

Or I could still go for the case replacement in Bienne.

No longer fuming, @Evitzee - although fuming down the phone does seem to have paid off in this case…
 
JimInOz
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If your original watch has sentimental value, you should insist on a rectification to bring the watch to OEM specifications.

Or you could introduce yourself to the drama of 3861 issues 😉.
 
madjestikmoose
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JimInOz JimInOz
If your original watch has sentimental value, you should insist on a rectification to bring the watch to OEM specifications.

Or you could introduce yourself to the drama of 3861 issues 😉.
I think for peace of mind I’m leaning towards the replacement tbh. I’ve run it by the giftor and they agree. What issues have come up with the 3861?
 
Archer
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madjestikmoose madjestikmoose
Latest. Pusher falling off was down to human error at the last service, ie. a senior watchmaker forgetting to screw it into place.

If they failed to screw it in place, the pusher cap would not have been attached at all when you got the watch back. Likely it was not properly tightened, or attached with Loctite. Pusher caps coming loose is a common thing - I get watches in often where they are loose, and not just Omegas. It's not a big deal - certainly not worth abandoning the watch over. The 3861 issues have been far more serious, although they "should" be resolved on new watches by now if they are recent production. You can search for details - it has been covered extensively on the forum.
 
perks713
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If it were me I'd take the 3861 and move on from the current watch. You could have it serviced and fixed and not have another problem with it but you may also have the frustration and concern about it in the back of your mind. At least, that's how my mind works, I tend to torment myself more than is necessary.
 
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