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The mystery of my jammed Moonwatch pusher
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rudagger
·I’ve probably seen this movie 100 times...I haven’t watched it in years, so thanks for the reminder!!
So when a van pulled up while I was walking into a store and said "hey buddy", I could guess what was coming.
So I reached deep into my archives for something to throw them off, and said "What it is!"
The driver laughed and then I heard the passenger whom I hadn't seen laugh even harder. The passenger leaned forward and it was a black guy. I felt bad, but he laughed for about 20-30 seconds.
Then they tried to sell me stereo and tv equipment they had in their van.
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madjestikmoose
·….aaaaand here we go again. So a year, practically to the day, since it came back from “repair,” the same thing is happening again. You go to start the chrono and the pusher doesn’t budge. Not a bit. You try again two minutes or three hours later, and suddenly it’s back to normal. No pattern to it, but curiously it has never jammed when you press it to stop or restart the chrono (ie. before you press the reset pusher).
So I’m at a loss. Watch is otherwise in good shape and functions as it should. Not losing time or power or anything. If anyone has any bright ideas I’d love to hear them, otherwise I guess it’s off for a service...
So I’m at a loss. Watch is otherwise in good shape and functions as it should. Not losing time or power or anything. If anyone has any bright ideas I’d love to hear them, otherwise I guess it’s off for a service...
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madjestikmoose
·A brief update for anyone who’s interested… message came back from Omega So’ton. Watch needs a full service to rectify the issue with the pusher. Price of said service reduced from £665 to £266 as “a gesture of goodwill.” It’s now in the hands of a senior watchmaker and will be a 9-week turnaround, even on a fast-track. Thoughts on a postcard. MM x
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ahsposo
··Most fun screen name at ΩFNobody ever said these things were cheap to live with.
Fortunately I'm married with children so I've had practice rolling with the punches.
Fortunately I'm married with children so I've had practice rolling with the punches.
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Evitzee
·Aggravating for sure.
Can't tell from your original problem if Omega charged you for the rectification last year, if they didn't and they are charging you a reduced £266 now for a full service on a now 4 yo watch, that isn't too bad of a deal.
A brief update for anyone who’s interested… message came back from Omega So’ton. Watch needs a full service to rectify the issue with the pusher. Price of said service reduced from £665 to £266 as “a gesture of goodwill.” It’s now in the hands of a senior watchmaker and will be a 9-week turnaround, even on a fast-track. Thoughts on a postcard. MM x
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madjestikmoose
·Aggravating for sure.
Can't tell from your original problem if Omega charged you for the rectification last year, if they didn't and they are charging you a reduced £266 now for a full service on a now 4 yo watch, that isn't too bad of a deal.
They originally quoted £200 for a partial service, but insisted at the same time that they could find no fault with the watch, so I shrugged and said to just send it back. I agree it's a very good price for a full service, but yes also aggravating that a) the fault was initially dismissed a year ago and b) it's going to take three months to get back (bearing in mind I sent it in Sept) because after everything that's gone on, it actually needs the attention of a senior watchmaker.
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Archer
··Omega Qualified WatchmakerThey originally quoted £200 for a partial service, but insisted at the same time that they could find no fault with the watch, so I shrugged and said to just send it back. I agree it's a very good price for a full service, but yes also aggravating that a) the fault was initially dismissed a year ago and b) it's going to take three months to get back (bearing in mind I sent it in Sept) because after everything that's gone on, it actually needs the attention of a senior watchmaker.
Well this is different to what I understood from your previous posts. You didn't agree to any repair back then, so this is just the same issue going on as it was initially. I suspect if you had agreed to the repair back then, they would have found what is still likely the loose screw and fixed it then.
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madjestikmoose
·Well this is different to what I understood from your previous posts. You didn't agree to any repair back then, so this is just the same issue going on as it was initially. I suspect if you had agreed to the repair back then, they would have found what is still likely the loose screw and fixed it then.
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Archer
··Omega Qualified WatchmakerPotentially... the description of the 'partial service' when it was offered was that it would involve replacing the gasket and pushers, there was no mention of doing anything with the movement. The other thing that's puzzling me is that it was fine for year, worn virtually every day, before the pusher started jamming again.
To replace the pushers, the movement is removed from the case - the screw would have been visible then. I've disassembled many watches and had loose screws fall out on the bench as soon as the movement is taken out of the case.
As I said early in this thread, just because the problem goes away for a while, doesn't mean it's still not a problem.
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KeyWestPaw
·I’m calm. And enjoying it. It seems to be working fine now. But I’m curious as to why anyone - Omega especially - would think there was never anything wrong with it. I assure you I didn’t just imagine the pusher was stuck fast, and neither did the staff at the AD when I took it in.
this is why I don't trust the AD's I've been in to or Omega service centers.
they always seemed bothered that I have questions at the AD and service returns are very common.
I use independent watchmakers that dont service the cattle load of watches. OSC seem to be the walmart of watchmaking. sure they are good but no individualized service, just a number and another watch.
just my $0.02
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scapa
·this is why I don't trust the AD's I've been in to or Omega service centers.
they always seemed bothered that I have questions at the AD and service returns are very common.
I use independent watchmakers that dont service the cattle load of watches. OSC seem to be the walmart of watchmaking. sure they are good but no individualized service, just a number and another watch.
just my $0.02
I am sure that sometimes happens, but that hasn't been my experience. I've had a few watches in via AD, and on each occasion the turnaround was quick and the service was excellent -- and one of those watches, an 1861, came back running at .6spd, which was a nice surprise. I think sometimes that, as with some patients, the difference can be in the diagnosis, so being careful in taking a watch "history" and then advocating for the best outcome is time and effort well-spent.
Anyway, my 2c, and hopefully this issue is sorted soon and for good, OP.
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madjestikmoose
·Update… watch is home in time for Christmas! And looking good. AND the pusher hasn’t jammed again!
No word from Omega on the cause of the pusher issue, unsurprisingly, just the standard ‘needed a full service etc.’ They have returned the bits & pieces replaced though - pushers, crown, gasket and crystal… I’m curious to know what the other bits in the photo are/do though, if anybody can shed any light (or explain if they might have had something to do with the original pusher issue)? Otherwise, I’ll shut up, let bygones be bygones, acknowledge this as a need-to-know basis, enjoy the watch and get on with my life! Cheers 👍
No word from Omega on the cause of the pusher issue, unsurprisingly, just the standard ‘needed a full service etc.’ They have returned the bits & pieces replaced though - pushers, crown, gasket and crystal… I’m curious to know what the other bits in the photo are/do though, if anybody can shed any light (or explain if they might have had something to do with the original pusher issue)? Otherwise, I’ll shut up, let bygones be bygones, acknowledge this as a need-to-know basis, enjoy the watch and get on with my life! Cheers 👍
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Archer
··Omega Qualified WatchmakerTop row is the crown, second row are the pusher caps, third row are 2 pusher tubes, and one pusher screw.
Last row are 3 screws...maybe dial foot screws, but there's only two of those, so not 100% sure.
Last row are 3 screws...maybe dial foot screws, but there's only two of those, so not 100% sure.
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madjestikmoose
·Top row is the crown, second row are the pusher caps, third row are 2 pusher tubes, and one pusher screw.
Last row are 3 screws...maybe dial foot screws, but there's only two of those, so not 100% sure.
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madjestikmoose
·Folk, I'm sorry to dredge this thread up again but the saga continues and I could do with some advice... please bear with...
So a few weeks ago, six months after the second service, the reset pusher fell off. No impact, just ordinary daily wear. Back it went to the UK Swatch centre in Southampton. Finally, Omega have seen fit to credit me the value of the watch, which is listed on their website at £4,260. Great, I say, I'd like that outright replacement thank you very much, as it was a 40th birthday gift and of great sentimental value.
BUT as the .005 is discontinued, this means very little. Customer Service has informed me that there are none left in stock at any boutique. If I wanted the newer co-axial Moonwatch (which I don't), I'd have to make up the rest of the price myself (which I can't). The other option of course is to have it repaired under service warranty, but of course with its history over the past two years I'd have little faith that it wouldn't malfuction again sooner or later.
I have written back to Omega to ask if they could expand their search for a replacement .005 beyond the UK and have yet to receive a reply. If anybody could offer any constructive advice over where I stand here in terms of my expectations or chances of Omega upping their offer I'd really appreciate it.
Thanks
MM
So a few weeks ago, six months after the second service, the reset pusher fell off. No impact, just ordinary daily wear. Back it went to the UK Swatch centre in Southampton. Finally, Omega have seen fit to credit me the value of the watch, which is listed on their website at £4,260. Great, I say, I'd like that outright replacement thank you very much, as it was a 40th birthday gift and of great sentimental value.
BUT as the .005 is discontinued, this means very little. Customer Service has informed me that there are none left in stock at any boutique. If I wanted the newer co-axial Moonwatch (which I don't), I'd have to make up the rest of the price myself (which I can't). The other option of course is to have it repaired under service warranty, but of course with its history over the past two years I'd have little faith that it wouldn't malfuction again sooner or later.
I have written back to Omega to ask if they could expand their search for a replacement .005 beyond the UK and have yet to receive a reply. If anybody could offer any constructive advice over where I stand here in terms of my expectations or chances of Omega upping their offer I'd really appreciate it.
Thanks
MM
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Evitzee
·That's depressing.
There are still some unused 1861s out there, but maybe not in the Omega network. Why not request Bienne service as one last chance to get things right? If the mothership can't fix a basic Speedmaster something is really wrong.
There are still some unused 1861s out there, but maybe not in the Omega network. Why not request Bienne service as one last chance to get things right? If the mothership can't fix a basic Speedmaster something is really wrong.
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madjestikmoose
·That's depressing.
There are still some unused 1861s out there, but maybe not in the Omega network. Why not request Bienne service as one last chance to get things right? If the mothership can't fix a basic Speedmaster something is really wrong.
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Evitzee
·A friend has suggested exactly this. My next question though, is what happens if it packs up again after they’ve finished with it?
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