Speedy 3861 weirdness - BUYER BEWARE

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Dramatic? Hardly. Disappointing? Definitely!

I'm not grateful they are going to make it right. They have to, it's the law.

What I have been offered is the bare minimum remedy. A replacement would be better. AD and Omega can take it back, sell it as B stock and lower their margin / expectation, as I am now having to do with my speedy.
Omega and ADs don't sell 'B' stock. Your watch is NOT going to see a lowering of its market value because it has had a repair. You are over dramatizing the situation, imvho. Just have it fixed and move on, it's a very minor bump in the road of life.
 
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Warranties are far too commonly used by companies as insurance for beta testing, which is what I think this is.

Not what I had expected from Omega.
It’s what you should expect from every watch company, because they all do this.
 
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10 + pages of ppl complaining on this forum about the 3861, double the number relating to faults on the 9900, which has been around twice as long as the 3861.... Pretty telling if you were to ask me!
The 9900 has had far more problems than the 3861 has. Such is the reliability of stats based on watch forum posts…
 
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Dramatic? Hardly. Disappointing? Definitely!

I'm not grateful they are going to make it right. They have to, it's the law.

What I have been offered is the bare minimum remedy. A replacement would be better. AD and Omega can take it back, sell it as B stock and lower their margin / expectation, as I am now having to do with my speedy.

You are absolutely coming across dramatic, honestly. Your complaints are founded, but there's quite a lot of ranting and emotion built into many of your comments. If Omega is getting the same communication style, you're probably hampering your efforts.

Sticking to the facts, a three week repair in the first instance is not an unreasonable remedy for them to offer. I would just let them repair it under warranty and if it still has an issue, then you can start talking about other remedies - refund or replacement. Regarding the brand being "embarrassed" or whatever... mate, it happens. Look up Rolex's recent caliber issues. You've got a warranty, use it, that's what it's for.
 
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I’m throughly glad I am not the service advisor at the dealership the OP purchased his car.
 
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I think this is a situation where people's knowledge of statistics kind of comes into play.

What are the odds that you personally got a faulty watch? Probably very low.

What are the odds of someone somewhere getting a faulty watch? A lot higher.

My point is, it's difficult to see the situation as you simply being unlucky when it happens to you. Omega produces literally thousands of Speedmasters every year, occasionally a bad one might slip through the net.

Remember the whole process is a human process and mistakes happen. When you get your watch back and it's working perfectly you'll see things differently.
 
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Omega and ADs don't sell 'B' stock. Your watch is NOT going to see a lowering of its market value because it has had a repair. You are over dramatizing the situation, imvho. Just have it fixed and move on, it's a very minor bump in the road of life.
If you think I'm being unreasonable, that's fine, I think some of the comments I have read are too!

Actually, some ADs here in the UK that are also jewellers do sell B stock, I must correct you on that. My AD is included, so my comment is perfectly valid and correct. You could apply your response to literally anything. LOL In the life of this watch, it is quite a large bump in the road.

I'm tired of some of these comments. Emotion? Yes, watches are more than watches... You should all know that, surely?!

Luxury (you mean entry level luxury, to quote another comment) watches aren't for me? Who do you think you are saying that? What a joker! You know nothing about me, other than I am disappointed by my recent purchase and made the apparent mistake of venting on a watch forum. Luxury watches that fail after 7 months of ownership might not be for me, that much is for sure.

I have had zero comms with Omega directly other than to ask when my watch was produced, which they would not tell me.

And all this comparison to motor vehicles and merc.... Had a brand new merc failed after 7 months, I am sure you would all complain! If you wouldn't, you are a fool. If you were the service manager of a dealership that sold me a car that failed after 7 months, you better show some professionalism and customer-centric responses!

I run a company, delivering highly technical products that have to perform. Everything I do is bespoke, the bucks stops with, so I have to get it right, unlike most companies these days... Had my product failed like this, there would be hell to pay. I judge others by the standards I set for myself, my company and those that work for me.

Sure, it will get fixed, Omega and the AD have made their coin, so they are happy at least, but it leaves a bad taste in my mouth and IMHO anyone who is considering purchasing a 3861 needs to check for this fault ASAP.

And the thought that the product fails, and you get it back with do description of the fault or work undertaken, is pathetic. It is my watch and I should be informed of what works is undertaken by the manufacturer to resolve the design or manufacturing fault.

Lessons learned.

Likely my first and last Omega.
 
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I’m throughly glad I am not the service advisor at the dealership the OP purchased his car.
If you sold me a shitter of a vehicle, you would rightly have a problem on your hands. Question is - would you be professional enough to deal with it?!?
 
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I think this is a situation where people's knowledge of statistics kind of comes into play.

What are the odds that you personally got a faulty watch? Probably very low.

What are the odds of someone somewhere getting a faulty watch? A lot higher.

My point is, it's difficult to see the situation as you simply being unlucky when it happens to you. Omega produces literally thousands of Speedmasters every year, occasionally a bad one might slip through the net.

Remember the whole process is a human process and mistakes happen. When you get your watch back and it's working perfectly you'll see things differently.
I hope so. Time will tell.
 
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It’s what you should expect from every watch company, because they all do this.
Sign of the times, ALL companies do this.

I guess I just expected a bit better from Omega.

Silly me!
 
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Omega and ADs don't sell 'B' stock. Your watch is NOT going to see a lowering of its market value because it has had a repair. You are over dramatizing the situation, imvho. Just have it fixed and move on, it's a very minor bump in the road of life.
Totally incorrect about B stock.
 
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anyone who is considering purchasing a 3861 needs to check for this fault ASAP.
My August 2019 3861 stopped 3,5 years in, I knew it would happen and luckily within the 5 years warranty period so it got a complete service which saves me a service for the next 7 years.

How can a user even check a fault, it happens when it happens.
 
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Dude, chill. I get it's frustrating, but Omega will fix your watch, for free.

Also, I'm no watchmaker, but I imagine it's not possible to diagnose a fault without opening the watch and checking it.

I imagine Omega wants to know what the issue is so they can prevent it happening on other watches.
 
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Likely my first and last Omega.

It's increasingly looking like this is the best outcome for all parties.
 
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My August 2019 3861 stopped 3,5 years in, I knew it would happen and luckily within the 5 years warranty period so it got a complete service which saves me a service for the next 7 years.

How can a user even check a fault, it happens when it happens.

My fault is repeatable. I managed to capture it on video.
 
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Dude, chill. I get it's frustrating, but Omega will fix your watch, for free.

Also, I'm no watchmaker, but I imagine it's not possible to diagnose a fault without opening the watch and checking it.

I imagine Omega wants to know what the issue is so they can prevent it happening on other watches.
diagnose? no. repeatable and observable fault - yes.