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Davey2024
·The watch has just started running again.
I didn't depress any pushers...
OMG this thing is flaky as *uck.
I didn't depress any pushers...
OMG this thing is flaky as *uck.
Speedy 3861 weirdness - BUYER BEWARE
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Davey2024
·Anyone know what this means -
Calibre Omega 3861 (Cat.Ia)
(Cat.Ia) - what does this refer to?
No production date in my online account. Will have to check Omega paperwork in a bit...
Calibre Omega 3861 (Cat.Ia)
(Cat.Ia) - what does this refer to?
No production date in my online account. Will have to check Omega paperwork in a bit...
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Dan S
·At this point, it seems to me that you are just feeding your outrage. It's unfortunate that the watch is broken, but it's under warranty and that's what the warranty is for. Ultimately, it's just a watch, you can live without it for a few months. If you allow them to fix it, they will fix it. My friend's six-month old Rivian failed while he was driving in the mountains with no cell service.
You are making a lot of assumptions about why the watch stopped working properly, but you don't really know, and you will never know. However, if you truly believe that it's part of a bad batch, it might make sense to have it repaired, instead of replacing it with another watch that could be part of the same batch and might break after 6 months. That's assuming the AD would even be willing to replace a six-month old watch. But that's logic, not emotion.
When people buy things (appliances, vehicles, consumer electronics) they generally balance the reputation for reliability against other things ... features, aesthetics, prestige, cost, etc. They do some due diligence to get a sense of reliability, and also research the warranty. My sense is the Omega's reputation is better than some and worse than others. If you had searched for issues about Omega watches (and yours in particular), you would have found plenty of complaints. But that is balanced by the 5-year warranty that you bought as part of your purchase.
You are making a lot of assumptions about why the watch stopped working properly, but you don't really know, and you will never know. However, if you truly believe that it's part of a bad batch, it might make sense to have it repaired, instead of replacing it with another watch that could be part of the same batch and might break after 6 months. That's assuming the AD would even be willing to replace a six-month old watch. But that's logic, not emotion.
When people buy things (appliances, vehicles, consumer electronics) they generally balance the reputation for reliability against other things ... features, aesthetics, prestige, cost, etc. They do some due diligence to get a sense of reliability, and also research the warranty. My sense is the Omega's reputation is better than some and worse than others. If you had searched for issues about Omega watches (and yours in particular), you would have found plenty of complaints. But that is balanced by the 5-year warranty that you bought as part of your purchase.
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padders
··Oooo subtitles!If it helps, you may only have to wait 3-4 weeks since Southampton do prioritise warranty repairs over paid work. They can be pretty quick when they want to be. It would be quicker still if you called them direct.
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Davey2024
·You are probably right that I am feeding my own outrage.
I am just very disappointed by this.
Warranties are far too commonly used by companies as insurance for beta testing, which is what I think this is.
Not what I had expected from Omega.
Companies such as Omega should be more proactive in resolving these kinds of problems.
I literally have a 110 year old turnip pocket watch that currently runs better and more reliably than a 7 month old Omega Speedy.
I am just very disappointed by this.
Warranties are far too commonly used by companies as insurance for beta testing, which is what I think this is.
Not what I had expected from Omega.
Companies such as Omega should be more proactive in resolving these kinds of problems.
I literally have a 110 year old turnip pocket watch that currently runs better and more reliably than a 7 month old Omega Speedy.
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Davey2024
·If it helps, you may only have to wait 3-4 weeks since Southampton do prioritise warranty repairs over paid work. They can be pretty quick when they want to be.
Well, I guess that's something...
Waiting for the AD to respond to my request for a replacement.
I imagine they will refuse, and I will be at the mercy of Omega Southampton. There are reports of the fault not actually being repaired by Southampton and other reports of it being repaired, but the watch then has a new fault. And then there are those who have the fault rectified and receive their watch back with no new faults...
Not impressed, not impressed at all.
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bsowers34
·This reminds me of Mercedes customers, who think the car is a solid block of gold with no moving parts to break. And want eternal warranty to feed their automotive hypochondria.
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Davey2024
·A super basic bit of research -
Google query - omega 990 movement faults generates 4 pages of results, from this site.
Google query - omega 3861 movement faults generates 10 pages of results, from this site.
No doubt there are some unrelated posts in those results, but double the number of threads relating to 3861 faults vs 9900 faults?!
Just looked at the outer delivery box for my speedy, it says WL Date 11/22, so I assume it was made in November of 22.
Funny thing is that there were reports on this site that in July 2021 Omega updated the bushing and lube specs, yet in November 2022 watches were still leaving with this (albeit assumed at this point in time) same fault.
How can it be certified as a Master Chronometer if it causes the watch to stop!? Jokers
Google query - omega 990 movement faults generates 4 pages of results, from this site.
Google query - omega 3861 movement faults generates 10 pages of results, from this site.
No doubt there are some unrelated posts in those results, but double the number of threads relating to 3861 faults vs 9900 faults?!
Just looked at the outer delivery box for my speedy, it says WL Date 11/22, so I assume it was made in November of 22.
Funny thing is that there were reports on this site that in July 2021 Omega updated the bushing and lube specs, yet in November 2022 watches were still leaving with this (albeit assumed at this point in time) same fault.
How can it be certified as a Master Chronometer if it causes the watch to stop!? Jokers
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Davey2024
·This reminds me of Mercedes customers, who think the car is a solid block of gold with no moving parts to break. And want eternal warranty to feed their automotive hypochondria.
If your new merc stopped running after 7 months of ownership, would you not take issue?
Would you be happy that your new is now out of action for 4 to 8 weeks so they can fix a known issue, that could've been sorted prior to delivery, and be happy with no vehicle and the loss of time etc etc, that's up to you!
I do not require a perpetual warranty, but I do require a high quality product for the price paid.
Block of gold with no moving parts....LOL. Really?!
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Davey2024
·I am not looking to argue with anyone on this forum.
I am annoyed by all this and will not vent any more on here.
Making snide comparisons and insulting me are not helpful, thank you very much.
If you have some experience or insight to contribute, I am all ears.
Thanks
I am annoyed by all this and will not vent any more on here.
Making snide comparisons and insulting me are not helpful, thank you very much.
If you have some experience or insight to contribute, I am all ears.
Thanks
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Dan S
·...yet in November 2022 watches were still leaving with this (albeit assumed at this point in time) same fault.
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Davey2024
·I appreciate you saying that.
A repair on a 7 month old (to me) watch that develops a major fault, then the manufacturer gives no description of the work upon completion!? Jeez!! Can't say I'm surprised by that... Who would want to fess up to this?!?!
10 + pages of ppl complaining on this forum about the 3861, double the number relating to faults on the 9900, which has been around twice as long as the 3861.... Pretty telling if you were to ask me!
A repair on a 7 month old (to me) watch that develops a major fault, then the manufacturer gives no description of the work upon completion!? Jeez!! Can't say I'm surprised by that... Who would want to fess up to this?!?!
10 + pages of ppl complaining on this forum about the 3861, double the number relating to faults on the 9900, which has been around twice as long as the 3861.... Pretty telling if you were to ask me!
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bsowers34
·Just to set expectations, we have seen that Omega does not always treat warranty repairs the same as paid repairs. For example, they do not return replaced parts or provide details about the work that was done. It's quite possible that you will receive a working watch with no explanation.
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Evitzee
·The date on the cardboard box is not tied to when the watch was made. You won't ever find out the watches production date, it may have been factory fresh or maybe a couple of years old. We just heard someone got a new Apollo 11 50th from an OB, that's got some age on it but it comes with a full five year warranty. Watches can hang around in the distribution and sales network for some time.
Cat '1a' is the same designation for all 3861s, I don't know what it means, but it's not code for B stock or anything like that.
Unfortunately £7k for a watch these days is on the low end of luxury, Omega could be considered 'near luxury'. That's just reality.
I've had four 3861s, one bought in 2019, two in 2022 and one in 2024. I no longer have the 2019 Apollo 11 but it ran fine in the three years I had it, the other three are all working fine, accurate timekeeping and error free chronograph operation. One even took a five foot fall on to a hard terrazzo floor by a clumsy airport security agent in Zurich, no damage and still running fine.
Omega did have issues with SOME watches early on and they fixed them quickly. It was about lubrication and a bearing, and fixed watches remain fixed. Fortunately I've never had to deal with Omega warranty service but from what I've read they are probably more proactive than most. Disappointment is expected, but your watch is not some super premium object in the world of watches, it's a high volume production item from a company that makes almost a million watches a year. There will always be some that fail, you just happened to get one. It'll get fixed and will be good to go to live a long, happy life. Have faith.
Cat '1a' is the same designation for all 3861s, I don't know what it means, but it's not code for B stock or anything like that.
Unfortunately £7k for a watch these days is on the low end of luxury, Omega could be considered 'near luxury'. That's just reality.
I've had four 3861s, one bought in 2019, two in 2022 and one in 2024. I no longer have the 2019 Apollo 11 but it ran fine in the three years I had it, the other three are all working fine, accurate timekeeping and error free chronograph operation. One even took a five foot fall on to a hard terrazzo floor by a clumsy airport security agent in Zurich, no damage and still running fine.
Omega did have issues with SOME watches early on and they fixed them quickly. It was about lubrication and a bearing, and fixed watches remain fixed. Fortunately I've never had to deal with Omega warranty service but from what I've read they are probably more proactive than most. Disappointment is expected, but your watch is not some super premium object in the world of watches, it's a high volume production item from a company that makes almost a million watches a year. There will always be some that fail, you just happened to get one. It'll get fixed and will be good to go to live a long, happy life. Have faith.
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mjb
·The date on the cardboard box is not tied to when the watch was made.
I concur. It's probably the date that they assembled the box, or printed the box.
Anyway, I also concur with the opinions above that the OP is feeding his own rage (which he acknowledged) which does not in any way diminish the dissatisfaction with the watch. I had a similar issue with a DSOT (a significantly more expensive Speedy) which stopped working the day that I bought it, which thanks to the sharp eyes of Archer here on the forum, was literally caused by a loose screw that fell into the movement. You want to talk about lousy craftsmanship, QA, etc. I think that qualifies. But it's a watch, largely assembled by people, and stuff happens. I sent it to Omega, they fixed it, sent it back. Stuff happens.
Best of luck to you.
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ErichKeane
·I concur. It's probably the date that they assembled the box, or printed the box.
Anyway, I also concur with the opinions above that the OP is feeding his own rage (which he acknowledged) which does not in any way diminish the dissatisfaction with the watch. I had a similar issue with a DSOT (a significantly more expensive Speedy) which stopped working the day that I bought it, which thanks to the sharp eyes of Archer here on the forum, was literally caused by a loose screw that fell into the movement. You want to talk about lousy craftsmanship, QA, etc. I think that qualifies. But it's a watch, largely assembled by people, and stuff happens. I sent it to Omega, they fixed it, sent it back. Stuff happens.
Best of luck to you.
Vehicles are the only one that have any sort of customer recourse (as most states have a X days in the shop for lemon laws), but the rest of the time we're up subject to the manufacturers whim.
It is a bit of a shame that the manufacturers don't "make up" for lost warranty time while they have it. BUT basically no one does.
That said, they tend to 'fix it' the first time, and do so in at least a predictable time frame. It seems silly that the time-frame is "months" (as someone with a 32xx and a Railmaster under warranty repair, I'm getting used to this as well), but at least it is a 5 year warranty, so there is plenty left after they are done.
Where it is particularly awful with products is when you get a short warranty, they barely 'fix' it enough to make it through the rest of the warranty, despite them having it on their bench for the whole warranty. I know a guy with a pretty fancy Lotus (one where the value of it was greater than MSRP, so a buy-back would harm him), where it spent 3/4 of his warranty period in the shop getting fixed. And he had to just suck it up. Sadly, just the way it is sometimes. And I know a half dozen of those same complaints with Teslas during the pandemic.
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Davey2024
·Thanks to everyone for the recent comments.
AD is sending it back to Omega.
It's all well and good when companies chuck out products and leave it to customers to bear the frustration of things like this, but it does them no good IMHO.
My family, friends and colleagues will all ask where my shiny new watch is, and I will be honest.
Is that a good advert for Omega - no.
Will this be a good advert for their service centre etc. etc. - time will tell.
Is my 11 year old son now holding Omega in the high regard he did - no. Why do I make that point - he's the next gen of watch lovers and was hoping for the speedy in a few years. Lasting memories, lasting memories for all.
Will the ever increasing number of reports of this fault, the YT videos showing the fault make any difference and reports to ADs change anything, of course not.
Would I go and buy any of the new models with the same movement, not on your nelly.
And, if I had a deposit in for another one, I would be asking for it back.
Companies do what the do, as do their customers. And these may be budget luxury watches, certainly not marketed that way. I'd love to hear an AD describe them that way in the store.
I'll be taking it to AD on Saturday, they suggest 3 weeks for diagnosis...
Speedy 3861 - BUYER BEWARE
AD is sending it back to Omega.
It's all well and good when companies chuck out products and leave it to customers to bear the frustration of things like this, but it does them no good IMHO.
My family, friends and colleagues will all ask where my shiny new watch is, and I will be honest.
Is that a good advert for Omega - no.
Will this be a good advert for their service centre etc. etc. - time will tell.
Is my 11 year old son now holding Omega in the high regard he did - no. Why do I make that point - he's the next gen of watch lovers and was hoping for the speedy in a few years. Lasting memories, lasting memories for all.
Will the ever increasing number of reports of this fault, the YT videos showing the fault make any difference and reports to ADs change anything, of course not.
Would I go and buy any of the new models with the same movement, not on your nelly.
And, if I had a deposit in for another one, I would be asking for it back.
Companies do what the do, as do their customers. And these may be budget luxury watches, certainly not marketed that way. I'd love to hear an AD describe them that way in the store.
I'll be taking it to AD on Saturday, they suggest 3 weeks for diagnosis...
Speedy 3861 - BUYER BEWARE
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bsowers34
·Thanks to everyone for the recent comments.
AD is sending it back to Omega.
It's all well and good when companies chuck out products and leave it to customers to bear the frustration of things like this, but it does them no good IMHO.
My family, friends and colleagues will all ask where my shiny new watch is, and I will be honest.
Is that a good advert for Omega - no.
Will this be a good advert for their service centre etc. etc. - time will tell.
Is my 11 year old son now holding Omega in the high regard he did - no. Why do I make that point - he's the next gen of watch lovers and was hoping for the speedy in a few years. Lasting memories, lasting memories for all.
Will the ever increasing number of reports of this fault, the YT videos showing the fault make any difference and reports to ADs change anything, of course not.
Would I go and buy any of the new models with the same movement, not on your nelly.
And, if I had a deposit in for another one, I would be asking for it back.
Companies do what the do, as do their customers. And these may be budget luxury watches, certainly not marketed that way. I'd love to hear an AD describe them that way in the store.
I'll be taking it to AD on Saturday, they suggest 3 weeks for diagnosis...
Speedy 3861 - BUYER BEWARE
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ErichKeane
·Thanks to everyone for the recent comments.
AD is sending it back to Omega.
It's all well and good when companies chuck out products and leave it to customers to bear the frustration of things like this, but it does them no good IMHO.
My family, friends and colleagues will all ask where my shiny new watch is, and I will be honest.
Is that a good advert for Omega - no.
Will this be a good advert for their service centre etc. etc. - time will tell.
Is my 11 year old son now holding Omega in the high regard he did - no. Why do I make that point - he's the next gen of watch lovers and was hoping for the speedy in a few years. Lasting memories, lasting memories for all.
Will the ever increasing number of reports of this fault, the YT videos showing the fault make any difference and reports to ADs change anything, of course not.
Would I go and buy any of the new models with the same movement, not on your nelly.
And, if I had a deposit in for another one, I would be asking for it back.
Companies do what the do, as do their customers. And these may be budget luxury watches, certainly not marketed that way. I'd love to hear an AD describe them that way in the store.
I'll be taking it to AD on Saturday, they suggest 3 weeks for diagnosis...
Speedy 3861 - BUYER BEWARE
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Davey2024
·Dramatic? Hardly. Disappointing? Definitely!
I'm not grateful they are going to make it right. They have to, it's the law.
What I have been offered is the bare minimum remedy. A replacement would be better. AD and Omega can take it back, sell it as B stock and lower their margin / expectation, as I am now having to do with my speedy.
I'm not grateful they are going to make it right. They have to, it's the law.
What I have been offered is the bare minimum remedy. A replacement would be better. AD and Omega can take it back, sell it as B stock and lower their margin / expectation, as I am now having to do with my speedy.
