Speedy 3861 weirdness - BUYER BEWARE

Davey2024 · Mon. 10:51am

Hi All

I bought a new SS Speedy in July 2024 which i love.

I have always previously found the watch to be accurate to around 2 sec +/- per day when averaged over the course of a week, sync'd to atomic clock. In the last day or so, it's done a couple few weird things...

19.01.25 - watch stopped at 9.50, was then fully wound, then stopped at around 9.50 again. it was then fully wound again
20.01.25 - read online that there had been some issues with the 3861... anyway - watch still running fine at this point. start using chrono. watch stopped after about 3 hours or so. i pushed the top pusher, twice i think, and the watch ran again, but had lost about 20 minutes of time.

As of now 20.01.25, 16.40, the watch is fully wound and chrono appears to be working as normal.

Is this indicative of the 'bushing' issue that some early 3861 movements had? is there any way to tell if my watch is part of the early production run, that may or may not affect with issue, if that is even what it is.

Having now written this, i think it's pretty clear that my watch needs to some love...

I am not sure where I stand with the AD, it was bought online from a UK high st retailer.

I'd welcome any thoughts.

There is a chance I am of course going mad, but at this point I think it is the watch

Thanks in advance.

Dan S · Mon. 11:35am

Sounds like a candidate for a repair under warranty. I believe that you can take the watch to an AD or OB.

Davey2024 · Mon. 11:48am

Hi.

Thanks for the reply.

Likely bushings? Or just generally buggered?!

Would the AD watchmaker (who I assume is Omega certified) undertake the repair? And if so; as an alternative, could I take it to my guy (who is Omega certified)? Or would it go back to Switzerland? If I had my preference, it would in all honesty be the latter...

The retailer has replied quickly and has asked a few questions, which I have replied to.

In the meantime, I thought I would ask you kind gents!

Thanks again

Evitzee · Mon. 11:55am

This needs to be serviced by a Service Center, no AD or OB will likely do warranty work on a problem like this. You can try to push your guy to fix it under warranty, but why would you? It won't go back to Switzerland, it'll be fixed in the UK.

bsowers34 · Mon. 12:16pm

Davey2024
Hi.

Thanks for the reply.

Likely bushings? Or just generally buggered?!

Would the AD watchmaker (who I assume is Omega certified) undertake the repair? And if so; as an alternative, could I take it to my guy (who is Omega certified)? Or would it go back to Switzerland? If I had my preference, it would in all honesty be the latter...

The retailer has replied quickly and has asked a few questions, which I have replied to.

In the meantime, I thought I would ask you kind gents!

Thanks again

Join the club Davey. The white one I got June 1 has already been rebuilt by Omega because it ran about 8 hours on a full wind. But now it goes 60 plus hours.

Davey2024 · Mon. 1:10pm

My friend works at Hertfordshire Horologists, who are an Omega Service Centre. He is accredited.

https://www.omegawatches.com/en-gb/store/storedetails/

Does it get repaired in the UK or Switzerland?

If it's repaired in the UK, I would rather my friend do it than the supplying AD.

If I was given the choice, I would prefer it repaired in Switzerland...

Should I be pushing the AD for a replacement watch? I feel a bit miffed about this tbh...

Davey2024 · Mon. 1:15pm

I will call the AD and Omega directly for their takes on this.

I would be very embarrassed by this if I was Omega.

bsowers34 · Mon. 1:16pm

So was I . In the US it stays in the US to be serviced. Took two months. While I was waiting I bought another 3861.

Davey2024 · Mon. 1:23pm

Two months... That's a bummer. I might push AD or Omega for a replacement.

Fat chance I hear you say!

Thanks for your thoughts Gents, it is appreciated!

Dan S · Mon. 1:43pm

Davey2024
My friend works at Hertfordshire Horologists, who are an Omega Service Centre. He is accredited.

https://www.omegawatches.com/en-gb/store/storedetails/

Does it get repaired in the UK or Switzerland?

If it's repaired in the UK, I would rather my friend do it than the supplying AD.

If I was given the choice, I would prefer it repaired in Switzerland...

Should I be pushing the AD for a replacement watch? I feel a bit miffed about this tbh...

I believe that the official UK Omega Service Center is in Southhampton. That is presumably where your warranty repairs will be performed. Based on other threads on similar topics, owners are often miffed under these circumstances, but that's what warranties are for.

Evitzee · Mon. 3:09pm

Davey2024
Two months... That's a bummer. I might push AD or Omega for a replacement.

Fat chance I hear you say!

Thanks for your thoughts Gents, it is appreciated!

You can try for a replacement, but it's a six month old watch that has developed a problem, I don't see the rationale to expect the dealer to take your watch back and give you a brand new one. You have a five year warranty, the watch will be fixed under that warranty. But go ahead and try to get a new one, you never know, maybe the dealer will decide to eat the cost and give you a new one to keep you happy. Or not.

It's a bummer to have to have your newish toy repaired, but that's life. Nothing is perfect.

Davey2024 · Tues. 2:55am

Stopping the chrono last night made the whole watch stop. It did it twice. I have made a short video.

Really not impressed by this.

I will not accept a repair, only a replacement or refund.

Omega know there are problems, so why didn't they recall and make good? Because it's easier to let Joe schmo deal with it after he's handed over his hard-earned.

Just read a horror story of a repair on watchUseek forum.

Will speak to AD later, but suffice to say I seriously worry about Omega's QC at this point in time.

Davey2024 · Tues. 3:07am

Not happy. 7 grand watches should not be supplied with known faults, IMHO. This is not what a warranty should be for. This should have been picked up R&D and QC!

YY77 · Tues. 3:21am

Davey2024

Not happy. 7 grand watches should not be supplied with known faults, IMHO. This is not what a warranty should be for. This should have been picked up R&D and QC!

Well, it is said the Rolex 32xx calibre is still having issues so Omega is in good company.

Gruesome · Tues. 3:42am

This sounds all very unfortunate, but from what you are writing user error is not 100% excluded. The first thing people usually ask on these occasions is whether the watch is fully wound, and the second thing, how many turns fully wound is for you.
See also https://omegaforums.net/threads/winding-a-3861-speedy.148801/

Your first post says it stopped at 9.50 twice two days ago, and that you fully wound it in between those occasions, but it doesn't indicate how the two 9.50's relate to the then current actual times, or for how many hours (0? 12? 24? a higher multiple of 12 hours?) the watch ran after winding, and how many turns it took to fully wind it.

The power reserve will likely be a little bit (few hours, maybe; just a guess) lower with the chronograph running, so what you are showing in the first video (watch stopped, first push of start/stop pusher starts watch, second push also starts chronograph, which means that the chronograph was engaged before the first push) should only happen during the very end of the power reserve, when the watch is very close to being fully unwound and stopping either way, with or without the chronograph function engaged.

Davey2024 · Tues. 3:45am

I know how to wind my watch fella - to the hard stop. It is NOT user error.

Watch the video please. The watch was fully wound at 4pm GMT yesterday and stopped (when I pushed the top pusher, to stop the chrono) at 8pm the same day and the same fault again at midnight the same day.

Davey2024 · Tues. 3:51am

In straightforward terms -

fully wound at 4pm
start chrono at 4.40 pm
stop chrono at 8.30 pm - watch stop
depress top pusher - watch starts
depress top pusher again - chrono starts

The fault is repeatable as shown in the two videos I linked.

It is not user error, but I understand why you may have first thought that.

This is THE 3861 chrono error that is widely reported.

Will update after speaking to the AD.

Welcome your thoughts in the meantime tho!

Thanks Gents

Davey2024 · Tues. 4:11am

AD is now completely aware of my issue and is consulting with management on next steps.

I made my position clear - replacement.

As far as I am concerned, the AD can take it up with Omega, have it repaired and sell it as B stock.

Davey2024 · Tues. 5:05am

Minor update - the watch has completely stopped running. All power has gone.

AD called saying they want it back to send to omega for diagnostics. i said no way. Replacement only and if the replacement has the same issue, then i want a full refund.

You might all think I'm being unreasonable, but I am not paying this amount of money to beta test a product and then wait for it to be fixed.

Davey2024 · Tues. 5:06am

Gruesome
This sounds all very unfortunate, but from what you are writing user error is not 100% excluded. The first thing people usually ask on these occasions is whether the watch is fully wound, and the second thing, how many turns fully wound is for you.
See also https://omegaforums.net/threads/winding-a-3861-speedy.148801/

Your first post says it stopped at 9.50 twice two days ago, and that you fully wound it in between those occasions, but it doesn't indicate how the two 9.50's relate to the then current actual times, or for how many hours (0? 12? 24? a higher multiple of 12 hours?) the watch ran after winding, and how many turns it took to fully wind it.

The power reserve will likely be a little bit (few hours, maybe; just a guess) lower with the chronograph running, so what you are showing in the first video (watch stopped, first push of start/stop pusher starts watch, second push also starts chronograph, which means that the chronograph was engaged before the first push) should only happen during the very end of the power reserve, when the watch is very close to being fully unwound and stopping either way, with or without the chronograph function engaged.

you can see the fault occur at 2.55 in this video

Speedy 3861 weirdness - BUYER BEWARE

Davey2024

Dan S

Davey2024

Evitzee

bsowers34

Davey2024

Davey2024

bsowers34

Davey2024

Dan S

Evitzee

Davey2024

Davey2024

YY77

Gruesome

Davey2024

Davey2024

Davey2024

Davey2024

Davey2024

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