I’m surprised they even asked. They should have just replaced them so that you never knew. There’s absolutely no reason not to get replacement hands — they are identical to the one that are on there now.
I strongly disagree. No parts like this should ever be replaced without the owner knowing ahead of time.
My understanding is that it is omega's standard procedure to replace high polish hands with every service for exactly the reason the original poster came here: it's almost impossible not to scratch the high polish. I understand this may not be the standard procedure for an independent watchmaker as it adds additional cost.
I do agree with you that on a vintage piece where the (no longer) luminous material has patina'd in a particular fashion, NOT replacing the hands should be the norm. But here it really does not matter- new hands with modern lume will be identical.
UPDATE: just got it back from the Swatch Service Centre. They did a phenomenal job and quick turnaround. Happy camper.
Great job from them...looks great
I strongly disagree. No parts like this should ever be replaced without the owner knowing ahead of time.
Omega always replaces the hands (among other things) when doing a full service. You do get all the original parts back though.
Emphasis on full service. They don’t replace them for warranty service (and when they replace parts, you don’t get back the originals). Gaskets aren’t replaced either. It’s a quick in-and-out.
A warranty repair can require a full service
Post in thread 'Problems with the movement on my new Omega Speedmaster Moonwatch 3861' https://omegaforums.net/threads/pro...peedmaster-moonwatch-3861.160713/post-2409024
It is not the norm for Omega to return parts when they perform a warranty intervention, even if a full service is performed. Usually you get just the watch back in a nice red pleather travel box. One upside is that they tend to turn it around pretty quickly. Perhaps procedures are different in your part of the world.
A warranty repair can require a full service
Post in thread 'Problems with the movement on my new Omega Speedmaster Moonwatch 3861' https://omegaforums.net/threads/pro...peedmaster-moonwatch-3861.160713/post-2409024
