I’m surprised they even asked. They should have just replaced them so that you never knew. There’s absolutely no reason not to get replacement hands — they are identical to the one that are on there now.
I strongly disagree. No parts like this should ever be replaced without the owner knowing ahead of time.
My understanding is that it is omega's standard procedure to replace high polish hands with every service for exactly the reason the original poster came here: it's almost impossible not to scratch the high polish. I understand this may not be the standard procedure for an independent watchmaker as it adds additional cost.
I do agree with you that on a vintage piece where the (no longer) luminous material has patina'd in a particular fashion, NOT replacing the hands should be the norm. But here it really does not matter- new hands with modern lume will be identical.
UPDATE: just got it back from the Swatch Service Centre. They did a phenomenal job and quick turnaround. Happy camper.
Great job from them...looks great
