Sloppy QC on a New Seamaster Diver 300M

AntonisCy

I have to give it to Omega though they never disappointed me when it came to customer support. They must have the best CS of any major brand. Although some local ADs or Boutiques might play it hard, one single email to headquarters and everything gets fixed. I got a watch replaced two times and after that i also got a hand written note apologizing for my issues and they even mailed me some Omega branded gifts. All from HQ in Switzerland. I have also had a few conversations with the CEO through messages on Instagram. They listen to their customers.

Archer

Bringing it up here is fine. As I’ve said, you aren’t the first to do so, and you won’t be the last. However, some of your comments have been a little over the top, like this...

O Omega Fan1

The only reason I said that is because a brand new, fully-stickered, 2021 watch from an Omega boutique came riddled with all these minor QC issues.

A replacement watch? I don’t even want to begin to imagine the potential issues.

I’ll simply get the hand misalignment sorted during the next service (7 years from now, I guess) or via an Omega service center in another jurisdiction.

C ChiefMark

Are so terminally obtuse that you can’t see how over the top your comments are? You’re not trying to have any kind of good faith discussion about QC issues when you say “riddled with all these” issues. Anyone halfway fluent in English would read that and think you had bought a watch with scratches, with a misprinted dial, poorly regulated, and an applied index fell off.

You had legitimate gripes that can and should be taken care of. You need to take a deep breath and realize you’ve wasted tons of time endlessly talking about a tiny - 1/64” inch long hair of debris on your movement and misaligned hands. That’s two (2) QC issues. Not 3, not 4, and by no stretch “riddled.”

Based on this vast experience with new Omega watches, you declare that a replacement watch would necessarily be worse. Anyone (I’m sure this includes me now) who doesn’t want to join you in storming Omega HQ with torches and pitchforks must be on the payroll, or happy to ignore a flaw in a new watch, or attacking you ad hominem.

I’ve read dozens of posts in your two threads about your watch’s two flaws. Virtually all of them suggested getting Omega to fix the watch, or assuring you they would, or commiserating with you on having this problem. I don’t recall anyone telling you to “live with it.” Yet, you were argumentative with half the people trying to help or posting their thoughts.

Now, you say you’ll just get the hands aligned in SEVEN YEARS or maybe at a service center in another jurisdiction. Do you hear yourself? Assuming this is the attitude you came in to the service center with, I’m surprised they didn’t buy the watch back from you on the spot and refer you to whatever local dealer they despised the most.

I guess I’ll just wait for my next free stock shares. You got this, right, Omega?

🙄

O Omega Fan1

there were actually a few scratches on the case, probably from handling at the showroom, which I never brought up because these things happen).

O Omega Fan1

Roughly three months ago I purchased a brand new Seamaster Diver 300M from an Omega boutique

dsio

Half the reason I almost always buy used is so I can blame the last guy for any scratches instead of myself and worry less

Scarecrow Boat

Based on this post of yours

I’m willing to bet those scratches came you and you’re just now seeing them as you’re now over scrutinizing your watch. Three months is more than enough time to establish your own wear marks ☕

O Omega Fan1

Roughly three months ago I purchased a brand new Seamaster Diver 300M from an Omega boutique (with a 5-yr warranty)

I’ve recently noticed that the hour hand is misaligned by about 3 minutes (evident in the photos). It’s obviously bothering me, how should I go about fixing this??

I would really hate having the watch opened up (creating a potential for scratches, dust, WR compromise, etc.), and a replacement seems far-fetched. How would you approach this? Thanks!

C ChiefMark

The guy who noticed case scratches before purchase and a piece of detritus on the movement as soon as he removed the case sticker from the display back didn’t notice the misalignment of the hands for three months?

I’ve got to point out that after going on for pages about the hands being misaligned, OP starts a new thread to complain about the tiny detritus she found, although he admits Omega fixed it immediately for them.

What I find really strange and discordant about the story is this, from OPs first post:



OP express concern here, and pushes back again later, about not wanting to open the watch up to repair the hands because reasons. (See his own words above.). However, OP leaves out that the watch has already been opened, at his request, by Omega, to remove the tiny hairlike debris he noticed on the movement. Why was opening the watch for that not going to cause scratches OP later says don’t bother him anyway? Why will opening the watch to fix the hands compromise the water resistance, but opening it to remove dust won’t?

OPs story isn’t holding together. The two threads are in conflict. In one, he doesn’t notice misaligned hands for three months and is concerned about a service center opening the watch potentially causing scratches and introducing dust. In the other, OP immediately notices tiny case scratches (but buys anyway) and a tiny piece of something in the movement - and has the case opened by Omega to remove it. In one thread, Omega does what I would expect and fixes the QC problem straightaway. In the next, they refuse and supposedly tell him they won’t fix the misaligned hands, feeding OP a line about a fairly obvious alignment issue as within tolerance.

Omega-hating troll? Rolex employee? Extremely argumentative customer? Who knows. At best, I strongly suspect the misaligned hands are a new development. It’s hard to believe a customer with an eye that notices handling marks and tiny particles you need a loupe to see didn’t notice misaligned hands for three months, and in those three months changed his attitude about opening a watch for repair 180 degrees.

C ChiefMark

In the next, they refuse and supposedly tell him they won’t fix the misaligned hands, feeding OP a line about a fairly obvious alignment issue as within tolerance.

Archer

If you are expecting perfection, you need to move up the horological ladder a long ways from where you are to get it. These, like Rolex and other similar bands, are massed produced mid-tier watches.

No one wants to see these problems, but they will happen, no matter how much people argue that a (insert number here) price they shouldn't.

You are not the first person to come to this or other forums asking these questions, and you won't be the last. Some may see this post as "push back" on you or some other such nonsense, but it isn't. But these aren't some massive revelations that we are all seeing for the first time.

Expectations can be a bitch, I know.

Cheers, Al

dsio

A couple of posts were just people attacking each other which isn’t necessary in a watch discussion.