Sloppy QC on a New Seamaster Diver 300M

Archer

If you want some perspective on your misalignment issue, here's one I received a number of years ago for service from a UK member. He confirmed the watch was this way when he bought it brand new...



So, it could be much worse. The owner of this watch just didn't bother with getting it fixed - of course when I serviced it everything lined up right.

stevec14

Why wouldn’t you want a replacement if you are unhappy and they won’t fix it to your satisfaction?

I don’t get it. Not every watch has an issue and I’m sorry yours has.

AntonisCy

Wrong pip lume color on the bezel, misaligned date, debris under the crystal, shaky bezels etc..

Don't expect sympathy from fellow users on this forum on these kind of issues.. I remember when i made my first post on this forum complaining about QC issues very few people agreed. I remember being under attack from the majority of the posters for being picky and expecting perfection etc..

O Omega Fan1

I’m convinced the Swatch Group is secretly giving some of these guys free shares to blatantly defend inexcusable QC faults and sloppy watchmaking. There’s no other justification for it.

We all love Omega. That’s why we’re all here. Constructive criticism is not a bad thing, it’s the only way to improve!!

O Omega Fan1

Because I’m almost certain the replacement will either be a refurbished piece, a returned watch, or a watch with other QC issues — or perhaps a mix of the three.

tyrantlizardrex

From memory, you got upset because rather than join you in your outrage, nearly everyone told you to take the watch back for repair/replacement/refund if you weren't happy.

It's not that no one is sympathetic - we all get that it sucks to have a product not be right - we collectively got rather miffed with you refusing to put your big boy pants on and speak to the people who could actually resolve your issue.




No one is defending the QC - everyone is saying take it back and get it fixed or get a refund if you're not happy.

Whinging to people who don't work for Swatch group, about QC at Swatch group is not constructive criticism... it's just whinging... and will not improve anything.



Based on what?

If you're really not happy, take it back, get a refund, go buy something else.

But as @Archer very rightly says, at this level the QC is very similar. If you want perfect, expect to be spending 10 times as much if not more, and even then things go wrong... because humans are involved.

The biggest problem here seems to be that you have unrealistic expectations combined with a belief that everyone is out to screw you over - and we can't fix either of those things.

tyrantlizardrex

From memory, you got upset because rather than join you in your outrage, nearly everyone told you to take the watch back for repair/replacement/refund if you weren't happy.

It's not that no one is sympathetic - we all get that it sucks to have a product not be right - we collectively got rather miffed with you refusing to put your big boy pants on and speak to the people who could actually resolve your issue.




No one is defending the QC - everyone is saying take it back and get it fixed or get a refund if you're not happy.

Whinging to people who don't work for Swatch group, about QC at Swatch group is not constructive criticism... it's just whinging... and will not improve anything.



Based on what?

If you're really not happy, take it back, get a refund, go buy something else.

But as @Archer very rightly says, at this level the QC is very similar. If you want perfect, expect to be spending 10 times as much if not more, and even then things go wrong... because humans are involved.

The biggest problem here seems to be that you have unrealistic expectations combined with a belief that everyone is out to screw you over - and we can't fix either of those things.

O Omega Fan1

I didn’t post this for users on this forum to “solve my issue”. I obviously know where to go for that. This is simply to build awareness for prospective buyers, and for a good-faith conversation with fellow Omega watch owners/enthusiasts.

I’m honestly appalled at how triggered some people get here (emphasis on “some”, because there have been constructive replies).

Next time I post something, I’ll be sure to make it rosey and positive.

Martin_J_N

It’s a real bummer when something gets missed in QC, get the watch back to Omega and ask for it to be sorted, if the watch cannot be set to your satisfaction then ask for a replacement or your money back.

I have 3 Omega watches bought new from AD’s over the course of the last12 years and all have been perfect from the outset, guess you picked the one in a 1000 that slipped through the net.

These watches are a mix of mass production with a bit of hand assembly thrown in, there will be the odd issue from time to time, unfortunately you copped it on this occasion.

Hope you get it sorted to your satisfaction, good luck.

O Omega Fan1

I didn’t post this for users on this forum to “solve my issue”. I obviously know where to go for that. This is simply to build awareness for prospective buyers, and for a good-faith conversation with fellow Omega watch owners/enthusiasts.

I’m honestly appalled at how triggered some people get here (emphasis on “some”, because there have been constructive replies).

Next time I post something, I’ll be sure to make it rosey and positive.

Dan S

Remember this guy? He was HORRIFIED by a scratch IIRC.
https://omegaforums.net/threads/scr...eamaster-crystal-always-bring-a-loupe.133076/

Dan S

And who's paying you? 😁

bigsom

Anecdotally I find much fewer of these QC issues with Grand Seiko. Especially those that come through the micro artist studio. Maybe give those guys a shot for your low end/mid level watch purchases.

zeiter

A few months back when the first 3861 movement issues were reported, some of the same members posting in this thread were VERY quick to question the veracity, accuracy of the posters’ complaints. It wasn’t too long before Omega’s internal Service Bulletin reflected a systemic part issue that is now a mandatory r&r item.

The issues raised in this thread are not of the same category but they still reflect unpleasant discoveries by a new watch owner. I see some frustration in the OP’s remarks but it’s not more than I would feel. The egregious nature of the read is that the manufacturer sees the issue and while readily acknowledging it, claims that the piece is “within..” In other words, not quite right is good enough for the customer’s loyalty, dinged pride of ownership, oh..and his $$ (my words). Mid-tier production expectations have nothing to do with that completely inadequate response, IMO. That’s just very poor management, customer service, etc.. It would piss anyone off.

Sometimes these forums look a lot like the circular spitball throwing contest..