Sambation
·EDIT UPDATE (22/6/21):
Roltime, Omega's importer and service center in Israel, replaced the watch to a brand new one factory fresh.
ORIGINAL POST:
Hi all.
Three weeks ago I bought a brand new Omega Seamaster 007 NTTD from an Omega AD. Didn't take long until noticing something on the crystal, from a certain angle. Upon closer inspection I found this:
With a macro lense:
So after attempting to wipe I quickly discovered, TO MY GREAT HORROR, that this was something from the inside of the crystal, and the macro tells me that it's some kind of scratch. I hurried to the Omega service center in my country (Roltime, Israel) and now I'm waiting on their answer about what's next.
I know these things are rare yet they do happen, but still personally disappointed that this watch made it to a customer, especially on a new $9k watch. From now on I'm going to take a loupe for each and every purchase of a watch, even if it's brand new from the factory.
This isn't something one could notice without a loupe or taking a very, very very close look at the watch (as it mainly appears in certain angles).
Conclusion is that nothing is perfect even if it costs over $9k and - always bring a loupe even to an AD!
I'll keep updating this thread as I get more answers from Omega, in case anyone is interested.
Thanks for reading, cheers.
Roltime, Omega's importer and service center in Israel, replaced the watch to a brand new one factory fresh.
ORIGINAL POST:
Hi all.
Three weeks ago I bought a brand new Omega Seamaster 007 NTTD from an Omega AD. Didn't take long until noticing something on the crystal, from a certain angle. Upon closer inspection I found this:

With a macro lense:

So after attempting to wipe I quickly discovered, TO MY GREAT HORROR, that this was something from the inside of the crystal, and the macro tells me that it's some kind of scratch. I hurried to the Omega service center in my country (Roltime, Israel) and now I'm waiting on their answer about what's next.
I know these things are rare yet they do happen, but still personally disappointed that this watch made it to a customer, especially on a new $9k watch. From now on I'm going to take a loupe for each and every purchase of a watch, even if it's brand new from the factory.
This isn't something one could notice without a loupe or taking a very, very very close look at the watch (as it mainly appears in certain angles).
Conclusion is that nothing is perfect even if it costs over $9k and - always bring a loupe even to an AD!
I'll keep updating this thread as I get more answers from Omega, in case anyone is interested.
Thanks for reading, cheers.
Edited: