Really disappointed with service at Omega boutique.

TasMike

Leatherman as well. I lost the tiny spring that holds the screwdriver bit in its holder so I emailed Leatherman to ask if I could buy a replacement spring. Their reply was, "We don't supply that part, but if you send us the tool we'll send you a new one" ...and that's what happened. I originally bought the tool 10 years ago.

Dan S

This reminds me of something. Sears used to have a lifetime warranty for Craftsman tools, maybe they still do. Once in the lab we needed to get a wrench into a tight place to disassemble a very expensive piece of equipment. We didn't have a short handled wrench, so we took a wrench from our Craftsman set and cut off the end in the shop.

Afterwards, we wanted to replace that wrench to make the set complete and tried to order it from Sears. When we told them the story they said they would just send us a replacement for the broken wrench. We tried to explain that we deliberately cut the wrench in half, but they just said "the wrench is broken, right? We replace any broken tool." So we just said OK.

Larry S

Sadly one Edward Lampert destroyed a great company. I doubt they still do that.

PandaSPUR

OP is long gone, what a surprise, but anyway...

IMO its not wrong to expect a watch without these issues, but its impossible to expect 100% of what comes off the line and passes QC to be perfect.

If anyone is OCD like the OP then you better go to a physical store to buy these things so you can inspect watches until you find one thats up to your own personal spec. Buying online from a gray dealer for a discount and then expecting a boutique to go out of their way to help you is laughable.

Evitzee

Buying from a physical store won't solve OP's OCD, he will take his watch home and subject it to ever more inspection and will find a minor issue 'requiring' him to take it back for correction. His reasoning is that since he is spending $6,000 he should expect perfection. We see it all the time here on OF.

Evitzee

Nordstrom in the US was famous for giving refunds for merchandise that was well used, not bought at the store or even stocked by Nordstrom. I think they finally woke up and figured out they were constantly being duped by a dishonest public.

Davidt

Same with Le Creuset. I contacted them to say my espresso cup had cracked and they just sent me a new one. I’ve heard of people having casserole dishes for years and getting a new one for free when the old one failed in some way

ErichPryde

No doubt! A friend of mine who used to be a professional chef reached out to Le Creuset because he was hoping to replace a chipped Dutch oven and was hoping they would be able to work a deal with him and they just sent him a new one at no charge. I own a number of Le Creuset pieces and haven't ever used their return policy but who knows, maybe someday I will!