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DonJuanMair
·First post here, first time Omega customer. So I purchased a Seamaster from Chrono24 from a 5 star seller. The watch arrived yesterday and I was blown away with the packaging from Omega, then I open to see the watch and I am just as ecstatic. Now I wanted to get a couple Nato straps to compliment my new purchase so I go to the Bellagio's Omega store and get the bracelet re-sized and grab a couple straps. Everything went well, the guy was great.
On the evening I am admiring my new watch when I notice the 12 o clock marker is not aligned properly, the left rectangle if you like is more left than it should be and the 12 marker is not sitting symmetrical. So now the thought crosses my mind that it wasn't authentic. I contact the seller who is very pleasant and tells me to go to Omega to get it verified. No worries, I will go back.
So today I contact the guy who helped me and he checks the serial number and he indeed says its authentic, I inform him of the mis-aligned 12 and he tells me to bring it in to see what we can do. I think great.
So i go in and show him, he looks at it and informs me that he can see it to and he has seen this before with Bremont. So I am here thinking okay cool, we will get this fixed. I ask him what can be done, he says nothing at this point. I was shocked. He said because I didn't buy it from the boutique they cant fix it. I ask what the warranty covers then, he explains some details and then I say so even though its defect model which you can se, from a brand new model you wont help me out? he said they cant. He then goes on to say if you'd have purchased it here it would be sent to Switzerland etc. I told him that when I worked at Chanel, no matter where the client had purchased the bag we would still want to fix it because its a representation of the brand. He said unfortunately I cant help you, if you buy watches off a guy in Kansas this is what happens. FYI it was from a boutique who has a store on Chrono24, not a guy in Kansas.
The whole experience was very off putting for the brand, this is my first Omega and cant help but feel this could have been handled in a different way. I can accept a mis stitched sneaker from Nike but a mis- aligned 12 marker from a luxury watch company is not something I was expecting.
I contacted Chrono to clarify if this was true, that they cant do anything even though its under warranty? he said that it wasnt.
So just wanted to check here on some advice on what to do, and is this normal behavior at the boutiques? He told me to live with the defect and deal with it because I didnt buy it from a boutique.
I have attached a pic of the watch so you can see also.
On the evening I am admiring my new watch when I notice the 12 o clock marker is not aligned properly, the left rectangle if you like is more left than it should be and the 12 marker is not sitting symmetrical. So now the thought crosses my mind that it wasn't authentic. I contact the seller who is very pleasant and tells me to go to Omega to get it verified. No worries, I will go back.
So today I contact the guy who helped me and he checks the serial number and he indeed says its authentic, I inform him of the mis-aligned 12 and he tells me to bring it in to see what we can do. I think great.
So i go in and show him, he looks at it and informs me that he can see it to and he has seen this before with Bremont. So I am here thinking okay cool, we will get this fixed. I ask him what can be done, he says nothing at this point. I was shocked. He said because I didn't buy it from the boutique they cant fix it. I ask what the warranty covers then, he explains some details and then I say so even though its defect model which you can se, from a brand new model you wont help me out? he said they cant. He then goes on to say if you'd have purchased it here it would be sent to Switzerland etc. I told him that when I worked at Chanel, no matter where the client had purchased the bag we would still want to fix it because its a representation of the brand. He said unfortunately I cant help you, if you buy watches off a guy in Kansas this is what happens. FYI it was from a boutique who has a store on Chrono24, not a guy in Kansas.
The whole experience was very off putting for the brand, this is my first Omega and cant help but feel this could have been handled in a different way. I can accept a mis stitched sneaker from Nike but a mis- aligned 12 marker from a luxury watch company is not something I was expecting.
I contacted Chrono to clarify if this was true, that they cant do anything even though its under warranty? he said that it wasnt.
So just wanted to check here on some advice on what to do, and is this normal behavior at the boutiques? He told me to live with the defect and deal with it because I didnt buy it from a boutique.
I have attached a pic of the watch so you can see also.
