My guess is that we’re going to find out that there is no warranty from Omega. This sounds very much like a grey market sale through a dealer, but NOT an authorized dealer, who does business on C24. OP, just to clarify, did the watch come with a red card from Omega that clearly sets forth the manufacturers warranty? It should look something like this:
Yes sir, it has a warranty card from Omega. Just called them and I am sending it in
Nice! Did they commit to fix it free of charge?
'Please be aware that without having your timepiece in hand, we are unable to comment on its condition or judge the situation properly.'
So I will see what happens.
Fingers crossed. If the issue is noticeable with the naked eye, I’d really hope they consider it under warranty.
The OP was clearly told it was sold from a non authorized dealer by the boutique. He is leaving that part out.
Hence why the boutique said if he had purchased from them they could send it to Switzerland.
The OP will be soon realizing his lower price was due to lack of warranty.
F FifitekFeel sorry for you but mine was even worse 😁. Now have the new version from 2023 and all is perfect and improved. I ve searched chrono24 and 50% of the 2020-2021 was misaligned.
I want to hear more stories about how the luxury manufacturers would always make it right when a stich was slightly off-center in one of his $10k purses. I cannot imagine the humiliation on might experience due to such a condition.
It's like buying a new car and finding 37 miles on the odometer when you take delivery. Send it back!
Great to hear. Hoping for the best outcome for you.
All of this is incorrect, so many assumptions being thrown around here.
What part of this is incorrect?
The OP was clearly told it was sold from a non authorized dealer by the boutique. He is leaving that part out.
I have no idea where you got this from, I went to the boutique to purchase some Nato straps, get the bracelet re-sized and check the authenticity of the watch and warranty. Which was all good to go. So I have no idea where you got your story from.
if you had a warranty they would do something. There is no reason they would extend a warranty service to someone who had purchased the watch from them, and not someone with a valid warranty purchased somewhere else. Makes zero sense unless your purchase from chrono 24 did not include a warranty which would happen if you purchased at discount from a grey market.
Boutique sales people work for Omega they do not get commission. They could care less where you purchased it from.
unless you where not at a boutique but an AD which doesn’t want the hassle of warranty items.
if you had a warranty they would do something. There is no reason they would extend a warranty service to someone who had purchased the watch from them, and not someone with a valid warranty purchased somewhere else. Makes zero sense unless your purchase from chrono 24 did not include a warranty which would happen if you purchased at discount from a grey market.
Boutique sales people work for Omega they do not get commission. They could care less where you purchased it from.
unless you where not at a boutique but an AD which doesn’t want the hassle of warranty items.
Once again, youre not reading.
It has a warranty.
I went to a boutique.
They didnt do something, hence the title of this whole thread and my disappointment in their service.
There is definitely parallax in the first pic though. The optical axis seems reasonably well aligned (I.e. perpendicular to the dial) top to bottom, but the camera view point is off to the right. Just look at the apparent size of the left and right date window chamfer. The right chamfer appears more oblique and thus wider, the left more straight on and thus narrower. That also explains the date appearing mis-centered, and the original OP complaint. Of course it could be that the dial is not sitting straight in the watch, but at least these three observations are all consistent with parallax with respect to the dial in the original picture.
BTW, I own an Omega with what I believe to be a wedge-shaped crystal, so I am definitely sympathetic and open-minded towards observations of misalignment. But the picture in the first post is not sufficient as a diagnostic tool or as indication of misalignment.
I also agree with the warning that sending it in can make it worse. Happened to me with the Texas Richemont service center.
Good luck, and let's hope that Omega service is better than IWC service!
