Parcel Pro bought by UPS

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How can I create a parcel pro account as an individual? I check their web page and it is setup for a business. I think someone suggested a certain person within the company which could help to setup as an indivudual; can someone share the information?
 
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How can I create a parcel pro account as an individual? I check their web page and it is setup for a business. I think someone suggested a certain person within the company which could help to setup as an indivudual; can someone share the information?
@fskywalker

As you've found, the online registration form doesn't work unless you are a business and can fill in all the required information.

They do accept individual accounts however. Instead, send an email to customer service. They'll send you a registration form that you can complete and return via email. 👍
 
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I completed the form with my initials as the company name and didn't have a problem. It seems to be a fairly formal process, but most of it is hollow. They will give you an account and as long as you pay, it'll be in good standing.

As far as UPS vs. Fedex is concerned, 100% agree with earlier posts. I get charged import taxes, HST (sales tax) and a handling fee every time UPS is used as the carrier, and never when Fedex is. The most recent one was ~$116 on a bit less then $500 USD (about 23% of the sale amount) and of that $116, it broke down as ~28% import tax, ~70% HST and about 1% handling fees going into that $116.

This was coming into Canada from US.
 
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I was told years later by a UPS employee that sometimes the company charges customers for duty and taxes that the item is not subject to. UPS just keeps the money if the customer doesn't make a stink about it but they spin you for a long time to make it difficult to challenge.


This is fraud, highly unlikely a public company would do this.
 
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As far as UPS vs. Fedex is concerned, 100% agree with earlier posts. I get charged import taxes, HST (sales tax) and a handling fee every time UPS is used as the carrier, and never when Fedex is. The most recent one was ~$116 on a bit less then $500 USD (about 23% of the sale amount) and of that $116, it broke down as ~28% import tax, ~70% HST and about 1% handling fees going into that $116.

This was coming into Canada from US.
Are you sure it was UPS and not USPS? Most of the complains I've seen and experienced have been UPS's hidden and outrageously high brokerage fees, compared to Fedex's upfront and reasonable fees.

Ps: I misread your post. But I'm quite sure Fedex has similar fees, but more reasonabl.
Edited:
 
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I was told years later by a UPS employee that sometimes the company charges customers for duty and taxes that the item is not subject to. UPS just keeps the money if the customer doesn't make a stink about it but they spin you for a long time to make it difficult to challenge.
This is fraud, highly unlikely a public company would do this.

I think it's the brokerage fees that they keep, not duty and taxes which they would have to turn over to the gov.
 
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This is fraud, highly unlikely a public company would do this.

😕 Publicly traded companies commit fraud all the time - Enron, Lehman Brothers, and AIG come to mind. This type of behavior is altogether too prevalent in the world - even law firms over-bill clients for hours and real estate managment firms try to withhold security deposits without cause.
 
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I get charged import taxes, HST (sales tax) and a handling fee every time UPS is used as the carrier, and never when Fedex is.

Not sure how you manage to not get charged fees when FedEx is the carrier. They are 100% on charging me when they are the carrier, and I have to pay with CC at the door before I get the package. This includes duties, taxes, and their customs clearance fees (which are quite small really).

Not if you are referring to EMS where FedEx delivers the watch on behalf of another carrier, then I could understand never getting hit...

Cheers, Al
 
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Bit of a thread resurrection here. I had a good experience in the summer shipping a watch FedEx and using Parcel Pro as the insurer. What I really liked was the fact that only the seller, buyer and insurer were aware of the true value and this wasn´t revealed anywhere inside or outside of the package.

This was however sent and received within the EU. I now have something of value in the pipeline coming to me which will be traveling US-EU and I was hoping to use the same method, Fed Ex and Parcel Pro for safety and to help bypass the dreaded customs/duties upon entering Europe.

To my dismay I´ve just stumbled across this thread which is discussing the UPS takeover of ParcelPro in quite a negative light regarding their safety/reliability record and just as importantly their hit ( read fail ) rate with customs/duties compared to Fed Ex.

Do you guys have any tips here and what are you doing now as an alternative to the old and trusted Fed Ex and Parcel Pro shipping method?
 
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You can still insure FedEx packages via ParcelPro, last I saw UPS and FedEx were the two shipping options. I think you can also insure a shipment created elsewhere, but I'm not terribly experienced...
 
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I have had packages insured by parcelpro that were shipped by sellers elsewhere. Parcelpro will want the outside marked as something like 'precision instrument' with a low dollar figure and they wil want a nice clear picture of the waybill.

I don't know if they will do this since th UPS transaction. I did it a few times before that happened.
 
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I have had packages insured by parcelpro that were shipped by sellers elsewhere. Parcelpro will want the outside marked as something like 'precision instrument' with a low dollar figure and they wil want a nice clear picture of the waybill.
.

That was my understanding too, but I´ve also read that Parcel Pro maybe now has the true value declared on the customs invoice which is on the outside of the parcel, totally defeating the stealth package effect.

Has anybody sent US-EU recently and have experience of this?
 
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I sent some stuff in Dec from Canada to EU as recommended by them. They do have a warning that pops up when the declared value doesn't match the insured value, but that's always been there. I don't know if things have changed more recently...

 
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Yes that confirms my thoughts, but it is almost unbelievable that they want you to declare the true value anywhere when the main purpose of using Parcel Pro has always been limiting the risks of theft/customs by reducing all signs of true value except to the sender, receiver and insurer. And by declaring a low value on the customs form it sounds like the insurance would be invalidated.

Is this form just for Parcel Pro or do you think it is also for Customs?
 
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The warning is from parcelpro. It comes up on the parcelpro web form that you fillout to create the waybill for fedex. The form collects all the necessary info and then produces a set of documents in PDF form - the fedex waybill and the 'invoice' for customs purposes.. everything you need. Once the item is boxed (and there are special instructions for that), you just hand the box and the papers to fedex and the rest is magic.

There are implications of this shipping method... some legal even. Your mileage (and conscious) may vary.
 
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Yes but reading the small print in the pop up it sounds like by filling the customs form in with the low value the terms have been breached thus voiding the insurance. This then makes the whole purpose a waste of time ( and money ) Am I just missing something here? 😵‍💫
 
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This is ParcelPro's CYA (cover your ass) language in case customs seizes the package and requires duties to be paid in full. By accepting their terms you basically say "OK, if it's seized, I won't expect ParcelPro to pay duty, or sue them if I ask and they say no."
 
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Re: FedEx and ParcelPro, when you open an account with ParcelPro, by default they set you up to use UPS only now. You have to request the Fedex option, in which case they flip a bit on your account to give you a choice of UPS or Fedex when you setup a shipment.
 
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likewise, if you had an account before UPS took over, you have to ask to get UPS as an option...