Horror Story With Jomashop

David_J_Thor

I've bought a handful of watches from Joma. Personally, I would never accept anything less than a correct set on a watch as iconic as a Speedmaster. In my experience, they've been ok as long as you don't ever have an issue or need to actually "talk" to them. A couple of times I've ordered items where I finally had to just cancel the order because the item never came. Each time when I called them, they were rude on the phone. But, it's hard to deny they're cheap. I had one return for a DOA and they basically called me a liar. I promptly sent it back and demanded a full refund.
My advice with Joma is to never buy anything from them for more than $1500. The risk isn't worth it. It's great for buying an Oris or a Hamilton or other watches in that range. If the price on high end watches is a big issue, look at certified preowned instead. Govberg Jewelers is worth checking out. And, they recently bought out Watchuwant. I bought a mint condition preowned limited edition Doxa from them and it's awesome.

ac106

I dont really understand how the price of the watch matters. Either you trust the seller or you don’t.

duc

I'll offer an opinion on your question.

The deals JS offers are so good, many people are willing to risk a nominal amount of money but wouldn't risk purchasing an "expensive" watch due to JS inconsistent performance. They don't fully trust JS, but are willing to take a smaller risk to save a fair amount of coin.

Wryfox

Having transtioned(painfully) from commercial business to consumer business, I can tell you businesses have to define the level of adversity they are willing to accept and still remain focused on being successful. The general public has a lot of jerks. Dealing with jerks takes an inordinate amount of time. The lower the level of adversity you are willing to accept as a business(ie blocking jerks), the more likely you are going to screw a good guy.

The only way out of screwing anybody is to have a fault free warranty, and build your business model to accommodate this. Unfortunately, some(I fear most) can't afford to do that and stay in business.

gostang9

I haven’t bought from Jomashop myself, but I think it’s common for people to expect they will “get what they’re paying for”.
If you go to the lowest price ‘discount’ retailer, you would expect the service level to be worse, response time slower, product of lower quality (if buying ‘new’, then maybe it was a demo model, tags/sticker missing, packaging not perfect, scratch or dent item, previously returned item).

ac106

Agreed. The reason there are lots of negative posts about gray dealers is that people with bad experiences are much more likely to post about it. Either venting or a tactic to get a resolution. When you search it looks like everyone has a problem but given the volume these dealers must have it’s a tiny percent of sales otherwise they could never stay in business. I don’t have a dog in the fight I have only gone through trusted sellers or elady for all modern watches

cicindela

No cards with Jomashop

Gus K

Joma shop never comes with dealer warranty . I have purchased 5 watches from them. all have come with dealer box papers but no
warranty card , just a Joma shop warranty. I have had good luck with all the watches from them. I have saved average of 30 percent
on all of them.

R rong338

I ordered a 39.5 Planet Ocean on the black leather strap about 2 weeks ago. At the time the watch was not in stock and was told 4-6 weeks until delivery. To my surprise the watch arrived yesterday (Merry Christmas to me). The shipping box was in perfect condition, The wood Omega box is pristine and the watch appears to be in perfect, brand new condition with all plastics in place and all cards except for the Omega warranty card. This is my first purchase from JS and I expect to buy a Seamaster 300MC in the near future from them.

sevenhelmet

You got the wooden box? I'm mildly jealous. All I got was a lousy white box with a red bow glued to it. The watch is awesome though. Didn't buy it for the box- it's not a moonwatch.

Also, got any pictures? 👍

Vercingetorix

That watch was never supposed to go with that box.