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alan1311
·Thanks @Scarecrow Boat. You're kind to spend the time to explain this and I appreciate it. I realize mistakes happen. The problem is, JS is saying this mistake didn't happen: they're saying the watch was not defective when they shipped it (I have a letter from them that says that), thus implying they actually inspected it. Doesn't this contradict your explanation that they don't inspect things before they ship them because they ship a vast volume of items? To an experienced buyer like you, doesn't this suggest they're likely not truthful? The watch was broken upon arrival, and I can easily establish this. I'm far more inclined to believe you (they didn't inspect it) than JS. It seems to me they're making stuff up to avoid responsibility for shipping a defective product.
You associate "hands not moving" with "defective." Having had several quartz watches, I associate "hands not moving" with "needs new battery." Clearly, I was wrong here, but was this an unreasonable assumption by an average buyer, especially when this is a brand new watch? Wouldn't it be more likely that a brand new quartz watch would not come defective and would simply need a new battery? I didn't take the watch to the Rolex dealer to be "fixed" because it didn't cross my mind that it might be broken; I took it there simply to replace what I expected was an old battery (it would have been economically irrational to take it to be fixed if I thought it was broken and pay for the repairs myself, when I knew I had the option to send a broken watch to JS and JS would fix it for free). I didn't call JS to say the watch was DOA upon opening the box because I didn't think it was DOA (in fact I was shocked to learn that they sent me a DOA watch). I reached out to them as soon as I learned it was actually DOA and not in need of a new battery. But, their T&C don't require you to call them right away: they give you 30 days, and I did so well within 30 days. And those T&C don't say if you open the watch to change the battery it becomes used - had they done so, I would have called them to find out if they have an authorized place near me to change the battery. I appreciate your analogy, but one doesn't need to remove a car's doors every few years and they're not designed to be removed; one does need to remove every quartz watch's cover to change the battery every 2-3 years, and it's designed to for this. This is not like opening the engine's gasket; it's more like opening the gas cap to fill up the tank.
You associate "hands not moving" with "defective." Having had several quartz watches, I associate "hands not moving" with "needs new battery." Clearly, I was wrong here, but was this an unreasonable assumption by an average buyer, especially when this is a brand new watch? Wouldn't it be more likely that a brand new quartz watch would not come defective and would simply need a new battery? I didn't take the watch to the Rolex dealer to be "fixed" because it didn't cross my mind that it might be broken; I took it there simply to replace what I expected was an old battery (it would have been economically irrational to take it to be fixed if I thought it was broken and pay for the repairs myself, when I knew I had the option to send a broken watch to JS and JS would fix it for free). I didn't call JS to say the watch was DOA upon opening the box because I didn't think it was DOA (in fact I was shocked to learn that they sent me a DOA watch). I reached out to them as soon as I learned it was actually DOA and not in need of a new battery. But, their T&C don't require you to call them right away: they give you 30 days, and I did so well within 30 days. And those T&C don't say if you open the watch to change the battery it becomes used - had they done so, I would have called them to find out if they have an authorized place near me to change the battery. I appreciate your analogy, but one doesn't need to remove a car's doors every few years and they're not designed to be removed; one does need to remove every quartz watch's cover to change the battery every 2-3 years, and it's designed to for this. This is not like opening the engine's gasket; it's more like opening the gas cap to fill up the tank.
