I bit surprised by what constitutes a horror story these days.
My Planet Ocean arrived in what appeared to be a Christmas gift box. It was white with a red ribbon built-on to the outside. Not the nice wooden box I'd seen in online reviews.
From what we've been told, the seller just told him they would look for it. How did it get separated from the watch in the first place?
I don't know how JS organizes their inventory, but at boutiques and ADs, watches are often stored separately. When I bought my first Omega, they showed me the watch that had just arrived that morning in a plastic "coffin", then pulled out the special box and full packaging as I got closer to buying. It was stored in a different part of the store.
And as a result, AD's often give you the wrong box as well...
When I buy a new Omega, or any other watch, it is my wife's duty to make sure I am getting the right box
I bit surprised by what constitutes a horror story these days.
This is why the pictogram cards must be checked. When I buy a new Omega, or any other watch, it is my wife's duty to make sure I am getting the right box.
I work in retail and literally just had a customer yesterday post a negative review of our online products on a popular public review site titled "Worst experience of my life". This was literally because she wanted to return a product for a refund that she had delivered on the Friday and was told that the soonest a collection and full refund could be arranged was for the Monday.
I don't know how JS organizes their inventory, but at boutiques and ADs, watches are often stored separately. When I bought my first Omega, they showed me the watch that had just arrived that morning in a plastic "coffin", then pulled out the special box and full packaging as I got closer to buying. It was stored in a different part of the store.
Similar situation when I purchased a Rolex. Never saw the actual box until the purchase was almost complete.
Yeah, OP should not be wearing this watch if this transaction is truly a horror.
Me, I wouldn't categorize this as a horror story (it's easy to find much worse real-life stories with no hope of fair resolution), but it is disappointing, and would likely dissuade me from dealing with Jomashop if it is not resolved to some degree.
Watches are separated from boxes because you'd need a huge @$$ safe if you kept the box with the watch when you store it at the end of the day.
Also, when shipping in bulk, its cheaper to express overnight insured 100 watches and then watch 100 boxes get sent via economy ground - the weight and volume is mostly box and manuals anyway - then 100 watches and 100 boxes meet at the destination.
And as a result, AD's often give you the wrong box as well...
No cards with Jomashop
No warranty card. I did get the other cards.
ust to give a quick update: No call backs, no email follow ups, nothing. I've emailed them and have received no answer.
So aggravating!
There may be some minor satisfaction in knowing that the karma they are creating will come back to bite them.
Maybe, but I've paid over 3k and received 75% of what I bought.
It is frustrating, maybe not a horror (as I see some were annoyed by that comment), but knowing you just dished out that amount of money and didn't receive what you bought is aggravating.
