Ready for this one guys?
I just got a random email with a $50 refund for the order. With no explanation, no follow up information, nothing.
Now I'm getting angry.
Don't cash it. Give them a call
And say what?
Ready for this one guys?
I just got a random email with a $50 refund for the order. With no explanation, no follow up information, nothing.
Now I'm getting angry.
That's the box that Omega supplies for ladies' watches.
Can OP just use his credit card company to get refund as JS never fulfilled their end of deal?
Yeah, the box they didn't ship is worth $750. $50 might cover shipping that box USPS Priority, and it's a nice try on their part.
A little laughable, but a nice try.
You've gotta wonder how many people have these problems if we hear about this stuff semi-regularly on the forums.
I'd wager the overall amount of problems they have is not actually that high. Maybe they have more problems than your average gray market dealer, but they are an extremely high volume online retailer with razor-thin profit margins. I have heard a few poor experiences from JS, but I've actually heard an equal amount of people say that their watch arrived extremely quickly with no issues whatsoever. No one I know has ever had an issue, but they don't post about it on the forums.
In my opinion when you buy from Joma you roll the dice and hope that nothing goes wrong and that you don't have to deal with their customer service, which by all accounts is not great. That's the risk you take when you're buying well below market value. It can be worth it for certain watches, but for a Moonwatch -- of which there are many for sale on this forum, BNIB for a couple hundred bucks more -- I don't see why you would take the risk.
I mean just from what I've personally seen:
1) DSOTM black black, came with a 1/4 worn AR coating. Denied warranty and made the owner service it at his cost (~$1400?).
2) SMPc with serial number removed. Denied warranty and made the owner service at his cost (don't know what case middles go for, but that's a big number in addition to waiting for them to serialize it for him).
3) gen 3 PO with screws that were chewed up prior to him getting the watch. Told him to just go to Omega to get new screws. He got them, but a pretty crap experience.
I personally would never used JS on a watch costing over $1000. There are too many good dealers on the forums that you can get almost any watch BNIB or LNIB for so close to the JS price WITH warranty cards that it's not worth it.
I mean just from what I've personally seen:
1) DSOTM black black, came with a 1/4 worn AR coating. Denied warranty and made the owner service it at his cost.
2) SMPc with serial number removed. Denied warranty and made the owner service at his cost.
3) gen 3 PO with screws that were chewed up prior to him getting the watch. Told him to just go to Omega to get new screws. He got them, but a pretty crap experience.
I personally would never used JS on a watch costing over $1000. There are too many good dealers on the forums that you can get almost any watch BNIB or LNIB for so close to the JS price WITH warranty cards that it's not worth it.
That's the problem when you don't own a lot of your inventory - who knows what your partners send you?
Yeah, the box they didn't ship is worth $750.
And say what? Give me more money? It's going to be a big song and dance.
That must be a nice box!
