Community Stories

Horror Story With Jomashop

B
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I had ordered my speedy pro from jomashop only to find out after the fact that it's backordered. The email they sent was thank you for your purchase we will email you when your item ships. I had to reach out to them to ask how long that would be and they replied maybe 8 weeks. I canceled my order and bought from chitown watch for a couple hundred bucks more, omega warranty and it arrived in 2 days. Still satisfied with my choice.
 
dshoo
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Call me cynical, but I'd rather pay a little extra and buy a watch from a reputable source than buy from any "grey market" vendors. I completely understand the fact that $ is important, but is it worth it to: 1) feel ripped off or 2) get stuck with a meh watch (actually ripped off)?
 
hchj
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I read similar stories happened to others buying from grey dealers... watch boxes shipped separately so if the staff handling the final package is not very informed, mistake as such could happen.
A fair resolution to me is a partial refund or send you the correct box within a timeframe both parties can accept. With joma shop extensive network, getting a correct omega box is a piece of cake.
 
pascs
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Its nice to have the correct box but all of my Omega watch boxes just sit in the cupboard taking up space and doing nothing useful 😁

I bought a Hamilton slim auto for my son from Jomashop last year and it arrived before they had actually sent the shipping notification email 😵‍💫
 
BenBagbag
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We live in a very buyer-centric world right now. Give JS time. As others note, they are able to offer watches for significantly cheaper because they have ways of cutting expenses on other fronts. If they offered the level of service of an Omega Boutique you would be paying for it...
 
Pun
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pascs pascs
Its nice to have the correct box but all of my Omega watch boxes just sit in the cupboard taking up space and doing nothing useful 😁

I bought a Hamilton slim auto for my son from Jomashop last year and it arrived before they had actually sent the shipping notification email 😵‍💫
Thanks you for an anticipated post.
 
w.finkenstaedt
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sgrossma sgrossma
Can't you just return it? I thought they had a 30 day return policy. Quite annoying, but possibly not the end of the world
Joma is pretty notorious for not wanting to do returns in my experience.
 
zinzan8
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M Martycus
I'm assuming you're asking me? If yes, I'm enjoying it and so far so good but I don't want to hijack this thread as this is OP's message. I do hope this works out in his favor, please keep us updated.

Yeah, no, was asking OP.
 
OhMegaMan
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They probably file in the wrong TPS report, and therefore sent out incomplete set. Time for them to get outside consultants, preferably the Bobs, to get to the bottom of this.
ras47 ras47
I ruled out JS when I learned their watches don't come with the factory warranties - only their own warranties. They seem like a bunch of assclowns.
 
Shailor
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Perseus Perseus
I bit surprised by what constitutes a horror story these days.
He didn't get a significant portion of what he bought and the satisfaction of getting what he's paid for has been compromised. The seller seems to have a pretty casual attitude about the whole thing.
 
Meme-Dweller
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Perseus Perseus
I bit surprised by what constitutes a horror story these days.
We've bought enough watches to make this seem casual but $3k is an absurd amount of money for most people for a watch. To not get exactly what was advertised on their website would, in my opinion, constitute a horror story. It would hurt his resale value by $600 immediately upon receipt because of the incorrect box.
 
Perseus
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Shailor Shailor
He didn't get a significant portion of what he bought and the satisfaction of getting what he's paid for has been compromised. The seller seems to have a pretty casual attitude about the whole thing.
Perhaps I misunderstood but aren't they looking for the correct box?
 
Foo2rama
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Calling it a horror story within a few hours of notifying them, when they said they would resolve it seems a bit drastic.

Things that might be considered a horror story.

1)waiting 2 weeks and they stopped answering emails.

2)receiving a fake and them calling you a liar

3)paying for a mint ed white, getting service hands, bezel and dial. The horror the horror!

Since the OP is in his own words wearing the watch, he better not return it. That's a horror story for Joma. They now have a used watch not a new watch to sell without a box.
 
cicindela
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Perseus Perseus
Perhaps I misunderstood but aren't they looking for the correct box?
You believe them??
I have dealt with with them. They will talk you to death and make up stories to stall you. They will demand 20% (not stated in policy) stocking fee's for returns not your fault. They are sarcastic and rude to talk to. In short their methods are to stall you and do nothing.
If the OP gets his box he will be lucky.
 
Shailor
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From what we've been told, the seller just told him they would look for it. How did it get separated from the watch in the first place? I hope it works out for him, but the disappointment of opening the package and not getting what you bargained for, one spending that kind of money, is disappointing. Does it rise to the level of a horror story? To some it would.
 
sevenhelmet
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I've bought two of my Omegas from JS, with no issues, although my Moonwatch arrived looking like it had been run over by the truck. Thankfully it was packaged very carefully and in the proper box. My Planet Ocean arrived in what appeared to be a Christmas gift box. It was white with a red ribbon built-on to the outside. Not the nice wooden box I'd seen in online reviews. Mildly disappointing, but considering I already have plenty of watch boxes and I saved a bundle over MSRP, I'm not concerned.

I'd wait a week or so and see how things pan out. Having the correct box for your moonwatch is important, since it's a special case. Did you at least get all the accessories (NATO and velcro straps, loupe, and hippocampus "coin") with your watch?
 
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