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Horror Story With Jomashop
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any4xx
·What's the consensus on buying an el-cheapo from them? I've only bought three nice watches. All new and all Omegas. One from a popular seller here. One from Chi-Town. And one from WatchMaxx. All three transactions were satisfactory.
But I'm considering a $300 to $500 quartz and they do have the best prices on every one I've looked at. A big part of me doesn't want to give them any $$$ if they don't treat buyers of high-end pieces well. I'm on the fence....
But I'm considering a $300 to $500 quartz and they do have the best prices on every one I've looked at. A big part of me doesn't want to give them any $$$ if they don't treat buyers of high-end pieces well. I'm on the fence....
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Nobel Prize
·The moment you take the plastic it's a worn watch. That's what it is.
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wine65
·I've purchased 2 watches from Jomashop without issue. Unfortunate hopefully all is corrected.
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Shailor
·I'm assuming by this point the watch has been worn, so a return isn't possible. I'd call and ask for a supervisor to be assigned to this situation and then, armed with a name and possibly an email or direct phone number, daily contact until it's resolved to your satisfaction. You need to impress upon them that you bought a presentation, not just a watch. Keep it civil.
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drhex
·This will happen to you in normal stores as well. Bought a FOIS at LHR T5 and they gave me the normal Speedy box with it. Was in a hurry so had to take it, exchanged it after a few days for the right one (should maybe have kept it as it is WAY nicer!) and left my warranty cards in the first one (but that is another story and solely my fault). On another occasion I bought a GSotM metorite at T3, they tried to give me the DSotM box with it. In the end they brought in the correct combination from another terminal which almost made me miss my flight 😀. Advantage is of course that you have them present and can sort it out directly.
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wolf
·I would return the whole thing and find the watch via the forum. Many good people here and better communication.
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sevenhelmet
·Right, I don't disagree with you there. I'm not denying that watches purchased via Jomashop don't sometimes have problems, because they do. Like I said, essentially what you're doing is gambling on the fact that the watch that you received will be fine. If it is, then you've just saved yourself some money. If not, and you're forced to send it to Omega, then you've lost the bet and now you're out more money than if you had just bought it here on the forums with full manufacturer's warranty. Either way, you're still saving well over $1000 off of MSRP -- even if you do have to pay out of pocket for a service.
I think a lot of people fundamentally do not understand this and generally feel far too entitled when purchasing from them. It's called the gray market for a reason...
THIS. It's an individual decision, but you have to be prepared (psychologically and financially) to deal with the situation if it goes south. That can range up to the cost of an accessory, or a full service in the worst case. I'd still wager the vast majority of watches bought from JS end up fine, as both of mine did. I will say based on anecdotal evidence, I put absolutely zero faith in Jomashop's warranty, and have no intention of using it.
In the case of the un-sent moonwatch box, I'd absolutely be taking Joma to task for it. But worst-case scenario is they refuse to help, you buy the moonwatch box here, and you're still saving money over MSRP ($5200-$3350=$1850 > $575). Meanwhile JS's reputation suffers, and if even a few people don't buy there because of it, they end up losing more in the long run. And you get to keep your Speedy! I wear or at least look at my Speedy every day. I don't think about the box much, although it is a neat collector's box.
All that said, if you are a member of these forums and/or watchuseek (I am sure there are others), you can likely find a deal on a NEW Moonwatch that includes an Omega warranty (not to mention the Moonwatch box) and is similar in price to JS, AW, and any other grey market dealer. I feel silly now for buying my Moonwatch on JS, although I didn't know better at the time and it worked out OK. Since being repaired at an independent jeweler (after an unfortunate incident involving a tile floor), my watch is now under a much more trustworthy warranty.
Edited:
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Nobel Prize
·But then you will the to cover the re-stocking 10% fee at a minimum since you have unpacked and worn the watch... They should be able to get that case for you.
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Archer
··Omega Qualified WatchmakerTHIS. It's an individual decision, but you have to be prepared (psychologically and financially) to deal with the situation if it goes south. That can range up to the cost of an accessory, or a full service in the worst case. I'd still wager the vast majority of watches bought from JS end up fine, as both of mine did. I will say based on anecdotal evidence, I put absolutely zero faith in Jomashop's warranty, and have no intention of using it.
I think the key thing is research before you buy. I don't know if the OP did so, but it doesn't take much searching about JS to find out that their customer service is less than stellar, and returns/resolution can be problematic, to put it diplomatically. Threads about bad experiences with them are here and on other forums. I also think understanding that if the watch isn't what was promised, the last thing you want to do is unwrap it and start wearing it...it says so in clear, capital letters on their returns page:
"ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN." And this policy is really not that different from most places, although application of the policy at an AD might be more lax if you are a good customer.
But generally I agree - hope for the best, but plan for the worst if you decide to go this route.
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powderstick
·I was about to buy my wife an Aqua Terra on JS and decided to do some research on Omega Forums to see what kind of experience people have had with them...
Boy am I glad I did.
Sorry about your experience, OP. But thank you for sharing - this might've just saved me a whole lot of headache down the road. Hope this still ends positively for you.
Boy am I glad I did.
Sorry about your experience, OP. But thank you for sharing - this might've just saved me a whole lot of headache down the road. Hope this still ends positively for you.
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Uniqez
·Just to be fair , I should say, I have purchased four watches from JS. Nothing expensive, but still didn't have any issues. I've seen a lot of negative reviews across the internet, but still took a chance. Most expensive watch was $1400 B&M, least expensive was $150 Seiko 5. I don't know however, if I would buy something more expensive from them.
Good luck to OP, hopefully they would send you a box and it would be a done deal.
Good luck to OP, hopefully they would send you a box and it would be a done deal.
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Pun
·I'm assuming by this point the watch has been worn, so a return isn't possible. I'd call and ask for a supervisor to be assigned to this situation and then, armed with a name and possibly an email or direct phone number, daily contact until it's resolved to your satisfaction. You need to impress upon them that you bought a presentation, not just a watch. Keep it civil.
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Steely
·Add me to the people that'll never buy from JS, had been eyeing a couple of things there, but no more!
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Shailor
·Wonder whether this worked out to OP's satisfaction.
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gazza74
·OP should ask credit card company to do a partial refund for the value of the box , if they allow it. That should avoid restocking and potential refurbishing fees, and the OP can decide if he wants to buy the box or not.
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Foo2rama
··Nowhere near as grumpy as he used to be...10 bucks says it's worked out he has not come back to say it's still not resolved to get his vindication.
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Shailor
·I'm thinking the same thing. If it did work out, Jomashop should at least have its name cleared.
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