My Omega Service Centre horror story…

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YVR785

·May 18, 2024

Ok, maybe horror story is too strong, but I sent this SMP to the SC for a stuck datewheel.

The watch also had an hour hand misalignment (3 min late), which I thought would be a good idea to address.
BEFORE

It came back with a hour hand misalignment, but now in the other direction (5 min early).
AFTER

I need advice. To send back or to not send back?

Edited: Dec 14, 2025

 

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YY77

·May 18, 2024

I recall there is an allowed tolerance of 2 min -/+, so yes send it back.

 

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Evitzee

·May 18, 2024

I was expecting a real horror story, instead, just an inconvenience. Send it back and hope for the best.

 

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coffee

·May 18, 2024

I thought my OCD was bad...

 

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Walrus

·May 18, 2024

Evitzee

I was expecting a real horror story, instead, just an inconvenience. Send it back and hope for the best.

I found the whole story chilling, like a horror story.

 

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Aroxx

·May 18, 2024

I’d expect hands to be aligned on a $200 Swatch never mind something at this price point. It’s kind of like the bare minimum. I’d send it back and ask what they’re going to do for you for the inconvenience. How about a complimentary strap?

 

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pdxleaf

·May 18, 2024·"I cut it TWICE and it's still short!"

If you don't send it back you are allowing mediocrity to creep into Omega, lowering the standards of the brand by sending the signal that crappy work is acceptable to their customers.

I may be overly dramatic but it's still accurate. Of course be polite and understanding, but still insist that Omega can do better.

 

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p4ul

·May 18, 2024

…..and we haven’t even mentioned the white spots on the dial yet.

 

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YVR785

·May 18, 2024

Aroxx

How about a complimentary strap?

Whoops, I’ve already bought every possible strap option for this watch.

 

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YVR785

·May 18, 2024

p4ul

…..and we haven’t even mentioned the white spots on the dial yet.

It’s just dust outside the crystal. Watch came back pristine, like it hadn’t been touched. They did a great job otherwise.

 

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hen

·May 19, 2024

 

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Canuck

·May 19, 2024

Before you send the watch back to Omega, check to see where the hands are when the calendar changes at midnight! No sense having the watch adjusted to align the hour and minute hands if the hands read 11:58 pm when the date changes! 😁

 

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Dan S

·May 19, 2024

I thought you were referring to the big scratch.

 

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YVR785

·May 19, 2024

I need help trying to understand some of the sarcastic comments; are you okay with sloppy workmanship?

 

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Canuck

·May 19, 2024

We tend to tease folks with OCD! Get used to it! You’re not happy with it, so tell Omega, not us.

 

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YVR785

·May 19, 2024

Canuck

We tend to tease folks with OCD! Get used to it!

Do you tease people with hypertension and arthritis too?

 

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DaveK

·May 19, 2024

YVR785

I need help trying to understand some of the sarcastic comments; are you okay with sloppy workmanship?

It’s just the “horror story” bit. While your service issue is disappointing and absolutely needs to be addressed by Omega, we do tend to take our first-world problems pretty lightly here.

 

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DaveK

·May 19, 2024

YVR785

Do you tease people with hypertension and arthritis too?

We leave that job to @JwRosenthal

 

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Canuck

·May 19, 2024

YVR785

Do you tease people with hypertension and arthritis too?

To the best of my knowledge, there isn’t a medication for OCD. You don’t bring hypertension and arthritis on yourself willingly. OCD is entirely different. Sent the watch to Omega, again!

 

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YVR785

·May 19, 2024

Canuck

To the best of my knowledge, there isn’t a medication for OCD. You don’t bring hypertension and arthritis on yourself willingly. OCD is entirely different.