GSOTM Chipped

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hkrauss

·Apr 23, 2016

R richard371

Sorry to hear but seems like an unlikely place for it to get chipped.

The chipped area extends to the edge of the case. I think this is where things started. If you hit it there, the chipping is not so unlikely, I guess. Looking at my steel cases I would say that many hits go unnoticed. Only for the hardest hits I remember where and when they happened ...

@shutterlife: this was definitely an important and informative post. Thanks a lot for sharing the pictures. All the best!

 

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Gsa

·Apr 26, 2016

It's interesting that the 2 I've seen pictures with chipped lugs are both GSOMs and the initial broken lug was an original DSOM, interesting in that i remember watching an Omega video that said the composition of the Ceramic in the GSOM isn't ZrO2 as the the DSOM but a new type. I just wonder if this one doesn't cope with high pressure stress as well as the original.

I'm sure you'll update us with your reply from Omega.

 

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karalhoin

·Apr 26, 2016

Gsa

i remember watching an Omega video that said the composition of the Ceramic in the GSOM isn't ZrO2 as the the DSOM but a new type. I just wonder if this one doesn't cope with high pressure stress as well as the original.

I'm sure you'll update us with your reply from Omega.

Interesting. It is ZrO2 as they still use the labeling on the GSOTM but that does not mean it is exactly the same indeed.

Being a more recent model, if it is not the same as the DSOTM then I would expect it to be an improved version.

Then again, perhaps the change of case color already signifies structural changes.

Any chemist in the house? 😀

 

G

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gttime

·Apr 28, 2016

As the owner of two ceramic Speedmaster this makes me nervous!!! I do t think I'll be adding any more ceramics to my collection.

 

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shutterlife

·Apr 28, 2016

Update: dropped off my GSOTM today. They were al perplexed as to the damage as well. Took a photocopy of my warranty, and sending it in for service to look at.

On another note. They were more than happy to take my deposit for the CK2998.

 

R

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richard371

·Apr 28, 2016

Hopefully they will take care of it for you. The other guy dropped his from a nightstand and chipped and they are replacing the case. Yours is even more mysterious based on the location. I wonder if there is something going on with the process they use to make it grey. It's a new process versus black zrO2 that's been around awhile. Normally ceramic watches don't chip so easily unless seriously dropped.

 

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Bushido

·Apr 29, 2016

Thanks for the update. I'm certain we're all cheering for Omega to help you out to remedy this very irregular incident.

While you're waiting, what's been on your wrist as a placeholder?

 

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shutterlife

·Apr 29, 2016

Bushido

While you're waiting, what's been on your wrist as a placeholder?

This one.

 

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GalaxyGuy

·May 2, 2016

A chip on the bottom of the lug seems like a very strange place indeed. I wonder what could possibly have placed a stress on the watch in that location? The top of the lug, sure, I could see it getting accidentally hit or so, but the bottom seems like an unlikely place to experience a stress that would fracture the material. I wonder if it wasn't a manufacturing flaw after all. You'll have to keep us posted.

 

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shutterlife

·May 24, 2016

2nd update: my OB called me and gave me some great news. They are replacing my case at no cost to me. Gave no other explanation other than it taking 3-4 weeks. I'm so happy!! Maybe I'll get my GSOTM and ck2998 at the same time. Gonna be another long month. At least I'll have my trusty 15 year old seamaster to keep me company.

 

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Bushido

·May 24, 2016

That's fantastic news! Good on Omega for standing by their product.

 

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karalhoin

·May 24, 2016

Great news Shutterlife. I guess we're all curious on how it chipped in the first place, but it's good to see that Omega had the best service possible. I wonder if that chipping was the result of some micro-fracture from the manufacture process.

Well, doesn't matter now. Good luck 😀

 

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Archer

·May 24, 2016·Omega Qualified Watchmaker

shutterlife

2nd update: my OB called me and gave me some great news. They are replacing my case at no cost to me. Gave no other explanation other than it taking 3-4 weeks. I'm so happy!! Maybe I'll get my GSOTM and ck2998 at the same time. Gonna be another long month. At least I'll have my trusty 15 year old seamaster to keep me company.

Great news. Can I ask if they said anything about it being a warranty or courtesy repair?

Cheers, Al

 

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shutterlife

·May 24, 2016

Archer

Great news. Can I ask if they said anything about it being a warranty or courtesy repair?

Cheers, Al

My OB said repair under warranty. I don't know if that is officially the case, or the OB is just using incorrect wording.

 

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Bushido

·May 24, 2016

When Omega performs repair work at their facilities, do they provide a detailed synopsis/hypothesis for the presumed part failure? Long shot but wondering if they would or could shed some light on this oddity.

 

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shutterlife

·May 24, 2016

I would be interested to know as well. We shall see in 3-4 weeks.

 

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GBTRIUMPH

·May 24, 2016

I guess I'm wondering why Omega would NOT cover this under warranty. Less than a year old, 4 year warranty (?), Some kind of structural failure. What am I missing?

I am glad for a perfect resolution to this issue and sorry it led to so much stress. That sucks.

Chips are part of the game with ceramics, but this isn't a $100 Corning Visions saucepan. With all the hoopla over the new blended/alloyish/wondermaterial you'd think some of our money would go into making the pieces near indestructible. Any magical damage should be remedied by Omega as quickly and quietly as possible. I'd be fearful of this site (Omega Forums) if I were Omega and would provide the best customer service in the world, literally.

Fossil has over 10 year warranties on their products (product dependent...we've seen some 11-13 years).
Shinola (& Filson) are lifetime warranties. I've use the Shinola warranty and they are as good as their word. Almost (I hate mailing stuff) Painless. ;-)

 

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Perseus

·May 25, 2016

That's great news!

 

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themarshmall0w

·Jun 17, 2016

Has anyone attempted to open this watch? That chip happens when someone with a case knife tries prying off the case back and uses the lug as a leverage point. The edge of that case is too sharp and it just cracks.

 

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Archer

·Jun 17, 2016·Omega Qualified Watchmaker

themarshmall0w

Has anyone attempted to open this watch? That chip happens when someone with a case knife tries prying off the case back and uses the lug as a leverage point. The edge of that case is too sharp and it just cracks.

That is the first thing I considered when I saw this post, but I would expect the chip to pop off the side of the lug rather than the underside...but it's possible. Omega has sent out warnings to watchmakers not to use a case knife and pry against the lug, as I have said previously...