When I started reading the thread I was fully prepared to roll my eyes about yet another newbie complaining about a minor scratch, piece of dust, misaligned bezel, etc. But having seen the damage on the ends of the lugs, I can relate to the OP's frustration. I basically think of AD's as jewelers, so I personally wouldn't ask them to do anything with one of my watches. But even so, I would not have expected that they would cause that amount of damage. It's hard to imagine. I hope you are ultimately satisfied with their response.
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