Something you might not know... Omega uses 20mm spring bars on straps and 19mm spring bars on bracelets, because you can't get the bracelet on with their 20mm spring bars... it's damn near impossible!
So if he was using 20mm bars to get your bracelet on, I can see where that would cause the issues, because forcing things never works. Based on the way those lug corners are crushed, my hypothesis is that (and I shudder to think it), your watch was put in a vise to hold it!
But that's speculation.
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