I actually don’t think that’s what they want at all, as that, like declaring value of $1, invites the opening and inquisitiveness about what’s in the package…they actually want your package to inconspicuously sail through all postal channels without drawing any interest or attention.
That’s not irrelevant. It’s one of the major points of compliance on you, the person insuring their goods, according to their T&C. Just saying…
Congrats on getting it back.
I actually don’t think that’s what they want at all, as that, like declaring value of $1, invites the opening and inquisitiveness about what’s in the package…they actually want your package to inconspicuously sail through all postal channels without drawing any interest or attention.
If they don't want you to have the declared value readable
nowhere does it say this 🤨
I think your obligations as the customer are clear (I have sent you the link and made a screenshot), and they are fully in their right to question that you have followed these points. End of story.
So you haven’t read the T&C? 😲
‘The customer’s obligations’…
https://www.secursus.com/en-gb/terms-and-conditions/
This is not relevant to the question that was asked, which was "how much" the declared value was, not "was the declared value visible"
Two completely different things that you are somehow conflating.
I would like this thread to be about
PEOPLE WHO HAVE FILED CLAIMS SUCCESSFULLY OR UNSUCCESSFULLY AND HOW IT WENT - NOT ABOUT T&C INTERPRETATION UNLESS THEY ARE RELATED TO THE CLAIM THAT YOU HAVE FILED
altough I kinda knew this was coming 🙄
Thank you in advance for your understanding!
last bump before I give up
ANYONE ON OF SUCCESSFULLY FILED A CLAIM?
(please don't rant on T&C or anything else 😁)
Thanks and take care yall!
I don’t think it ever was ‘don’t declare a value anywhere on the package’ more like ‘the value of what’s in the package must not be deduced from the package’.
I can only assume they do that to try and reduce the risk of ‘long fingers’…
So perhaps in this case the value of the claim was 20k, and they wanted to ensure that the guy doing the claim declared something like 40k 😉
This is not relevant to the question that was asked, which was "how much" the declared value was, not "was the declared value visible"
Two completely different things that you are somehow conflating.
But the declared value is none of Securses' business.
trust me
I humbly and sincerely do not believe that I am the one conflating any concepts. But I think a lot of folks ( 😉 ) need to re-read/re-interpret this particular point:
"there must be no information on the packaging that could be used to deduce the nature nor value of the Items. In particular, the packaging must not indicate (non-exclusive list): name or description of the Items; name of a firm; name of a website; any other information that could be used to deduce the nature of the Items; the customs form is not considered as an indication of the value, it should be placed under the airway-bill."
Its pretty common knowledge to anyone who posts anything internationally (including Secursus) that you can't ship international without any form of declaration...
If one complied with the first point, all questions regarding how one declared would be answered in the photos as required by the second point in the customers obligations.
"a photograph of the Package as well as of the Package's contents must be taken before each shipment;"
This too is 'part of their business', and something they can ask about (like the first point).
If you believe it does, then please explain where that wording is.
Says nothing about giving them the declared value for customs...
The customs declaration has to be under the air-waybill per the Secursus T&C’s.
😕
The printout (of the digital shipping label, pictured) that’s stuck on the parcel (under whatever) obviously can’t be submitted for a claim (it’s lost no?), but the digital can (and apparently must, which to me is common sense, but apparently only me).
A shipping label is not a customs declaration. I can tell you that the shipping labels I make do not have the declared customs value on them. They have absolutely no value on them at all.
Secursus doesn't want that customs declaration out in the open, which is why they tell you to cover it up with the air-waybill. So taking it a photo of that will certainly not answer all questions about how the package was declared to customs, as you have said.
The bottom line is, the declared value for customs is of no interest to the insurer, unless they are using it to somehow create a loophole where they can refuse paying out on your claim. That appears to be what they were trying to do here based on the description of events given.
The shipping label I sent a picture of is the actual standard here for international shipping. The post office will not accept anything else, and will put such a label on should you try and do it any other way.
Perhaps Canada is still a bit behind...
