Anyone ever had a (successful) claim with Secursus?

STANDY · Apr 22, 2021

Borosilikat
Also I should mention that they are saying I should've started a claim within 14 days and are now draging their feet due to me waiting until the 25th day as I was honestly still hoping it gets delivered and calling and emailing fedex daily.

Don’t think I have ever had anything delivered from overseas to me in 14 days.

**(Besides the beautiful framed pictures @Nobel Prize sent once as priority that took about 9-10 days after FedEx contracted from Sydney to Darwin as road transport)

wristpirate · Apr 22, 2021

I saw the 14 days term and thought it was odd. In the UK Royal Mail will not accept an item as lost until more than 14 days have past. Even DHL have suggested a similar time frame

MtV · Apr 22, 2021

I haven’t read the T&C but how do they define this point in time? As stated before, even the courier companies don’t necessarily consider them lost after 14 days.
I would’ve assumed it’s 14 days after you become aware that the parcel is lost, let’s say by a confirmation from the courier.

Shabbaz · Apr 22, 2021

https://www.secursus.com/terms-and-conditions.php

Article 7 - Approved Carriers and Delivery methods
7.1. The Parcel Insurance only applies to Packages shipped by signed-for delivery service to the Recipient. The Parcel Insurance is effective for 14 (fourteen) days from the initial shipment departure. Make sure you opt for a fairly swift shipment service to ensure the parcel is delivered within that time.

Borosilikat · Apr 22, 2021

MtV
I haven’t read the T&C but how do they define this point in time? As stated before, even the courier companies don’t necessarily consider them lost after 14 days.
I would’ve assumed it’s 14 days after you become aware that the parcel is lost, let’s say by a confirmation from the courier.

Yes I am now arguing that the item was insured for 14 days and lost within that time frame. It hasn't moved since the second day after being shipped.

Shabbaz · Apr 22, 2021

Ok. I've read the homepage of secursus. And it's bad form they dont mention those 14 days on their home page as the most important thing when shipping with secursus. :whipped:

And I mean really bad...

Borosilikat · Apr 22, 2021

Shabbaz
https://www.secursus.com/terms-and-conditions.php

Article 7 - Approved Carriers and Delivery methods
7.1. The Parcel Insurance only applies to Packages shipped by signed-for delivery service to the Recipient. The Parcel Insurance is effective for 14 (fourteen) days from the initial shipment departure. Make sure you opt for a fairly swift shipment service to ensure the parcel is delivered within that time.

My interpretation of this is that the parcel is insured for 14 days and if lost within that time frame they have to pay out.

I am not a lawyer and haven't contacted mine yet however I will be shortly.

Shabbaz · Apr 22, 2021

So when using secursus you are only insured within the first 14 days of shipment. Come on man. WTF...

Borosilikat · Apr 22, 2021

Shabbaz
Ok. I've read the homepage of secursus. And it's bad form they dont mention those 14 days on their home page as the most important thing when shipping with secursus.

And I mean really bad...

Oh for sure it's an obvious attempt at creating a technicality to get out of paying.
If your car gets stolen today and you are insured until next week and you claim in a month the insurance has to pay, how could this be different?

They have even worded it somewhat vaguely I feel.

Shabbaz · Apr 22, 2021

Borosilikat
My interpretation of this is that the parcel is insured for 14 days and if lost within that time frame they have to pay out.

I am not a lawyer and haven't contacted mine yet however I will be shortly.

I am a lawyer and my interpretation is that secursus is giving a bullshit insurance. The 14 day period starts from 'the initial shipment departure'...

Borosilikat · Apr 22, 2021

Shabbaz
So when using secursus you are only insured within the first 14 days of shipment. Come on man. WTF...

That's how they want it.

Borosilikat · Apr 22, 2021

Shabbaz
I am a lawyer and my interpretation is that secursus is giving a bullshit insurance. The 14 day period starts from 'the initial shipment departure'...

Do you feel I have grounds to still receive payment here?

Obviously I will consult with my lawyer but i'd be grateful for your educated opinion.

Shabbaz · Apr 22, 2021

That depends on which law applies and what the applied law is saying about these terms and conditions.

Edit: but I would consult a lawyer 100%.

Borosilikat · Apr 22, 2021

They are a French company so French law would apply?

Shabbaz · Apr 22, 2021

Borosilikat
They are a French company so French law would apply?

In which country are you located? It's not my field of expertise and my english is'nt the best. But in Europe we have a lot of European law that protects the consumer. I think sometimes a consumer can start a civil case in their own country against a foreign European insurance company. But this really has to be researched. I dont know the answer out of my head.

MtV · Apr 22, 2021

I've kept this thread as an open tab for a while, wanting to dig into the T&C to use Secursus in the future. But I really don't need to know more now. I'm sorry @Borosilikat , I do wish you the best and hope the matter can be solved successfully.

Borosilikat · Apr 22, 2021

Shabbaz
In which country are you located? It's not my field of expertise and my english is'nt the best. But in Europe we have a lot of European law that protects the consumer. I think sometimes a consumer can start a civil case in their own country against a foreign European insurance company. But this really has to be researched. I dont know the answer out of my head.

In Austria, thank you for the information!

MtV
I've kept this thread as an open tab for a while, wanting to dig into the T&C to use Secursus in the future. But I really don't need to know more now. I'm sorry @Borosilikat , I do wish you the best and hope the matter can be solved successfully.

Thank you for your kind words !

Much support here on the forum, I appreciate it guys.

Shabbaz · Apr 22, 2021

Well. You need to consult a civil lawyer who knows a thing or two about European law. You and secursus are both within the EU so maybe you can start a procedure in your own country. The best of luck!

timoss · Apr 22, 2021

Not to hijack, but what other (good) insurance options are out there for watches of significant value?

kov · Apr 22, 2021

Shabbaz
https://www.secursus.com/terms-and-conditions.php

Article 7 - Approved Carriers and Delivery methods
7.1. The Parcel Insurance only applies to Packages shipped by signed-for delivery service to the Recipient. The Parcel Insurance is effective for 14 (fourteen) days from the initial shipment departure. Make sure you opt for a fairly swift shipment service to ensure the parcel is delivered within that time.

Certainly not trying to play devils advocate here but my interpretation of this is : when you are shipping a parcel insured via Secursus and something goes wrong, for example :

Borosilikat
It hasn't moved since the second day after being shipped.

you have to inform them asap that something isn't running as should.

Don't misinterpret me, I sincerely hope that you get your case covered, @Borosilikat .

Note for myself : rather open a case at Secursus for nothing if a parcel is delayed or the tracking doesn't update as fast as expected, than having to fight with them when it's too late. 🤪

Anyone ever had a (successful) claim with Secursus?

STANDY

wristpirate

MtV

Shabbaz

Borosilikat

Shabbaz

Borosilikat

Shabbaz

Borosilikat

Shabbaz

Borosilikat

Borosilikat

Shabbaz

Borosilikat

Shabbaz

MtV

Borosilikat

Shabbaz

timoss

kov

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