Did you visually inspect the movement and then benchmark the watch on the timegrapher before you sent it out?
I documented the timographer readings or bench-marked it. I didn't want to open the case until the watchmaker takes another stab.
This would provide clues, but no certainty, about what may have occurred when the watch left your hands.
Does the watch have a fixed or mobile stud carrier?
I don't know. I have attached a stock photo of the movement if it helps.
Could the watch have been damaged in transit on its way home?
It was very well packed, and I assume that it was not. Especially with the good time keeping.
It's good that the watchmaker volunteered to have a second go at it.