6 month Omega dial Cracked

nicolamilton

That's exactly what I mean.
True Omega hardcore fans (reputable watchmaker as well)

pdxleaf

I have cut myself many, many times and not known it.

Archer

Around $1,100 US...

Archer

Well, let's just say that I've seen a lot of crystals, and to me that one still appears to have a crack in it. That would make much more sense than a spontaneous crack appearing for no reason in the dial. I've seen nothing in Omega's extensive documentation that indicates cracked ceramic dials are a thing that just happens out of the blue.

Omega policies are to rule in favour of the watch owner, unless there are obvious signs of damage or abuse. If they find that is a crack, the OP will have to pay for it I suspect, but if not and it is a reflection (a very odd one) then it will be replaced under warranty.

I have dealt with a lot of watches that were sent to me with damage, where the person sending the watch swears that nothing happened to it. Here's one example - some years ago I bought up vintage Hamilton pocket watch movements from eBay (cases had been scrapped for the gold and the movements sold on line) and I had custom cases and dials for them, and made wrist watches out of them. Since these were vintage, the balances had no shock protect, so no Incabloc or other. This meant that the balances were quite prone to being broken by a shock, and I warned each customer of this.

I received one back from a customer in Australia who swore up and down that the watch had never received a shock, but the balance staff was broken. When I got the watch in, I saw this:



Once I pointed this out to him, he was fine with paying for the repair. I don't believe for a minute that he was trying to deceive me, but people sometimes just don't recognize at the time that something has happened. Given the position of this dent, it is likely he knocked it going through a doorway - hard enough to dent the stainless steel, and also snap the balance staff.

So you accusing people here of blaming the OP is ridiculous. I find your comments to be in poor taste, and going from memory it's not the first time either. I'll just say this - I work on Omegas nearly every day, and trust me I see all the good and bad that comes from this brand, as well as many other brands out there. You are certainly free to believe what you wish, but being a butthole to people here is taking it a bit too far mate. Get stuffed.

nicolamilton

If that happened with a Hamilton, and you've been deceived before must be the same for sure.

P Phreshy

Hey Everyone, wanted to give you an update. I finally got my watch dial replaced through warranty. As you know, i was travelling in Dubai at the time i noticed the crack. I gave it to an AD in dubai through a family member. They assessed the watch and did not find any major impact on the body or the crystal. But they removed the dial and sent the dial only to Omega Switzerland for analysis and replacement.I gave the watch in on December 15th 2023 and got it back (in Dubai) on Feb 14th. My parents just brought the watch back to me yesterday in the US. And it looks great. They replaced the dial and i do not see an damage on the crystal either. Just some minor scuffs on the body. (Sorry about the smudges on the watch, haha)

YY77

The shipping of the dial itself is also baffling, how many times have we heard of the stuck clasp issue whereby the watch needed to be sent back instead of the bracelet itself.

Archer

IMO the chances of Omega replacing this dial under warranty, without first seeing the whole watch, is low...

P Phreshy

That's what my contact at the AD told me they did. He is a very high level executive at the biggest AD in the UAE. I don't know how, but i'm glad he got it sorted for me. One of the reasons I considered getting it done in Dubai rather than the US.