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jjwatch
·Hi everyone
Wanted to hear your thoughts on this situation. I recently purchased a pre-owned Aqua Terra.
When I got the watch, under my desk lamp (admittedly the lighting is very unforgiving), I noticed there were a lot of scratches on the AR coating that were not disclosed. It was still a ~$5K purchase so I was a bit bummed out. I talked with the AD and they offered to send it in to OMEGA for an AR recoating.
I was very happy that this was offered. That was around two months ago, and now I've just received the watch back.
I noticed dust, lume, scratches, oil, or whatever it may be on some of the applied indices and date window frame. The issues are visible under direct lighting at specific angles and angles; they're not too noticeable in outdoor sunlight.
I wanted to avoid going back to the AD for this issue, as the AR recoating was already a bit iffy since it was a pre-owned watch (though the scratches weren't mentioned). I thought I'd reach out to OMEGA directly to see if I could have these issues corrected on my next service - I didn't think it was urgent enough to have to send it out immediately again, I was fine waiting a few years so I could avoid causing extra work for Omega's service center.
I did receive pretty quick responses from Omega, but without confirming whether or not these could be cleaned up on next service; I think I received semi-automated responses with a UPS return label to their service center. Do you guys feel the flaws are big enough to send in now? Could these markings be cleaned up on the next service?
However I have to say I love the watch the watch looks!
Wanted to hear your thoughts on this situation. I recently purchased a pre-owned Aqua Terra.
When I got the watch, under my desk lamp (admittedly the lighting is very unforgiving), I noticed there were a lot of scratches on the AR coating that were not disclosed. It was still a ~$5K purchase so I was a bit bummed out. I talked with the AD and they offered to send it in to OMEGA for an AR recoating.
I was very happy that this was offered. That was around two months ago, and now I've just received the watch back.
I noticed dust, lume, scratches, oil, or whatever it may be on some of the applied indices and date window frame. The issues are visible under direct lighting at specific angles and angles; they're not too noticeable in outdoor sunlight.
I wanted to avoid going back to the AD for this issue, as the AR recoating was already a bit iffy since it was a pre-owned watch (though the scratches weren't mentioned). I thought I'd reach out to OMEGA directly to see if I could have these issues corrected on my next service - I didn't think it was urgent enough to have to send it out immediately again, I was fine waiting a few years so I could avoid causing extra work for Omega's service center.
I did receive pretty quick responses from Omega, but without confirming whether or not these could be cleaned up on next service; I think I received semi-automated responses with a UPS return label to their service center. Do you guys feel the flaws are big enough to send in now? Could these markings be cleaned up on the next service?
However I have to say I love the watch the watch looks!
Edited:
