Warranty Service Time

kcgunner · Sep 6, 2020

So I had my Seamaster 300m's clasp button get stuck recently and I took it to my AD. They got it unstuck but as soon as I pushed it back in, it got stuck again. They said they would have to send it in to be serviced through my warranty to Omega. They said the turn around time is 2-3 weeks. Has anyone had similar issues and if so how long did it take to get your watch back from Omega? I'm in the USA and am no where near a service center that I'm aware of if that helps. Thank you.

Walrus · Sep 6, 2020

kcgunner
So I had my Seamaster 300m's clasp button get stuck recently and I took it to my AD. They got it unstuck but as soon as I pushed it back in, it got stuck again. They said they would have to send it in to be serviced through my warranty to Omega. They said the turn around time is 2-3 weeks. Has anyone had similar issues and if so how long did it take to get your watch back from Omega? I'm in the USA and am no where near a service center that I'm aware of if that helps. Thank you.

I haven’t but 2-3 weeks sounds pretty quick actually

kcgunner · Sep 14, 2020

Walrus
I haven’t but 2-3 weeks sounds pretty quick actually

Well it's been over 3 weeks now and no word. I wish they'd just be honest and say we have no idea.

Walrus · Sep 14, 2020

kcgunner
Well it's been over 3 weeks now and no word. I wish they'd just be honest and say we have no idea.

Sounds more like it

Foo2rama · Sep 14, 2020

I don’t think you will hear back. It will just show up. A clasp issue shouldn’t be much longer if we where under normal times. We are not in normal times.

you will never hear about a timeframe on a simple repair.

kcgunner · Oct 6, 2020

They replaced my clasp and sent back the old one. I tinkered with the old one some and took it completely apart. Cleaned every tiny piece twice, inspected all the parts, especially the tiny springs that are in the clasp lock, put it all back together and it worked like a charm. For about 4 minutes. After a few pushes of the button it stuck again. The springs are just plain getting out of alignment. This is clearly a design issue. Omega better do something about this issue because I have seen several other complaints about this exact same thing. Hopefully my new one doesn't have the same issue. Thanks for the help everyone. I still love OMEGA and my Seamaster !

Warranty Service Time

kcgunner

Walrus

kcgunner

Walrus

Foo2rama

kcgunner

Similar threads

Poor warranty service

105.012-65 UK Service Time!... But where? And who's gonna have the loupe in his expert mince pie?

Seamaster 2531.80 serial # production year vs warranty card date

5 year or 3 year warranty for 212.30.41.20.01.003 purchased in 2023

JLC Master Ultra Thin Moon - Steel Silver Dial 39mm - Q1368420 And Full Set With Warranty Through March 25, 2028

Is this warranty still valid?