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whisk3r
·Wanted to share my story and get your take on what might have gone wrong.
I sent in my Omega Speedmaster (latest model) with a few weeks left on the warranty to fix a chronograph second-hand misalignment. The hand sat about 1 mm short of straight at 12, and it had been bugging me for years. I dropped it off at an Omega Boutique for in-warranty service, they took it in, and I got it back about a month later.
The alignment wasn't fully fixed, the chronograph hand is still roughly half a millimeter to the left, but I could live with that. The real problem: after just 24 hours, the watch stopped. I was stunned. I wound it again; it ran 3 hours, then stopped. Wound it again; 30 minutes, stopped. Again; 1 minute, stopped. And when I run the chronograph, it stops anywhere between 5 seconds and a minute.
The power reserve seems charged and I'm winding it properly, so I'm at a loss. What could they have done to it? I'm honestly curious whether they'll try to charge me after this, and if they do, I may need to get a lawyer involved.
I've lost a lot of faith in Omega over this. I was about to pull the trigger on a Seamaster 300, but now I'm holding off.
I sent in my Omega Speedmaster (latest model) with a few weeks left on the warranty to fix a chronograph second-hand misalignment. The hand sat about 1 mm short of straight at 12, and it had been bugging me for years. I dropped it off at an Omega Boutique for in-warranty service, they took it in, and I got it back about a month later.
The alignment wasn't fully fixed, the chronograph hand is still roughly half a millimeter to the left, but I could live with that. The real problem: after just 24 hours, the watch stopped. I was stunned. I wound it again; it ran 3 hours, then stopped. Wound it again; 30 minutes, stopped. Again; 1 minute, stopped. And when I run the chronograph, it stops anywhere between 5 seconds and a minute.
The power reserve seems charged and I'm winding it properly, so I'm at a loss. What could they have done to it? I'm honestly curious whether they'll try to charge me after this, and if they do, I may need to get a lawyer involved.
I've lost a lot of faith in Omega over this. I was about to pull the trigger on a Seamaster 300, but now I'm holding off.
