Factory Service Turn-Around Time

Just trying to manage my own expectations here as I'm getting a little irritated. I'm in the US, Florida specifically - what are we seeing these days for factory service times?
Back in April, I think the mainspring broke on my Speedy while I was winding it one morning.
Gave it a few turns, thought I felt and heard a snap/pop and then a lack of any real resistance - and it was not running.
I took it to my local watch shop (FORMER Omega AD) who I though had a competent watch maker in house who could probably take care of it.
They said they would take a look at it, and would let me know if they determined the needed to send it to the factory which could take about 8 weeks
About 8 weeks or so went by and I had assumed it was possibly in the queue to be repaired there, as they told me they would call me in the event it needed to go out.
Turns out - they hadn't done anything with it and told me they were just about to send it off. Ok.
So, I give them another 8 weeks or so and I call them back just to see if they had any sort of update since the communication so far was shit.
Apparently their "watch maker" quit and left them in a lurch and they would look into it and send it out promptly.
I gave them the benefit of the doubt and said ok but I wanted the new watch maker to call me.
He didn't after a few days, so I called back and was able to speak with him. He said they just sent it off and he apologized for it taking so long to send off but he would see about getting it expedited and he would let me know.
I told him I was a pretty patient guy as long as he kept me in the loop. That was 2 months ago and I have not heard a thing.
So, before I go in there and light that place up - what are we figuring an average turn around time is these days for what I'm assuming will be a full service?
My timeline may be a little off here but I did drop off the watch April 21st.
This is also the same place that absolutely butchered an engraving they did for me on a Rolex.
After I get my watch back - I will not ever be returning and if anyone in the Tampa Bay area wants to know who it is - PM me.

I handed over my 3861 Aug '26 at the AD (Netherlands) and got a quote 1,5 weeks later with a turn around of 9 weeks if I agreed with the price.

And just to be clear I can handle the downtime. The time it takes is the time it takes and it is what it is. I'm not bitching about actual repair times.
I'm just frustrated with the progress so far and the lack of communication from the watch shop.
Definitely have not discussed any $$$ with anyone.
Should have just taken it to the OB in the mall that is less than 30 min away 😵‍💫

The last few times I sent something in for Omega service they came back in 5-9 weeks or so (via my OB). The only exception was the ones that went back to Switzerland, which were closer to 12 months, and 8 months.

Well, maybe I'll get it back by the end of the year lol.

Yes.

The idea was that someone there would be able to fix it. I would have been fine with that.
In hindsight, i probably should have just gone and got it after my first phone call.
Live and learn…

Well just so you know, this was the guy who worked on your watch...

Funny enough - they did have me check out their pre-owned Rolex collection while I was waiting on them to write up the paperwork.
Nothing I wanted. Told them what I was looking for and they were happy to call around and try to find one for me, or call me later if one turned up.
Bet they would communicate well in that case! hah.