Should I return this new watch or not?

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A brand new watch with paint specks chipping off and landing on the dial in unacceptable.

Not according to Omega. 😀

If you can't see it without using a loupe or blowing up macro photos, it's generally going to be acceptable to most brands, so switching to another brand will yield the same results.

Cheers, Al
 
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It is disappointing. For your first watch like this, it should be perfect to you. If you can exchange it, you should
 
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Good luck ever finding a perfect watch. No manufacturer makes perfect products.
 
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I would keep the watch...it would make for a great discussion. You can tell people it's a speck of lunar dust....
 
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I have never owned a "new" watch, except for a Timex Indiglo my aunt bought for me 30 years ago which I still have.
 
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Chrono hand is not off it’s the angle.

Clearly a small flock of paint came of the center near the post and ended on the dial. It’s not luminova.

As for it being worthy of replacement????

Thank you for interpreting this for me. I was extremely confused because he wasn't even showing the 10 o'clock marker in his photo so I had no idea how I was supposed to see that the luminova was coming off at 10 o'clock. The original post was totally unclear.

Now that I understand the question, it's clear enough ... but totally absurd. Can we refer these posts to watchuseek by any chance?
 
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It's probably the lighting but is the hour recorder hand's paint chipped in the center?

Oh, you are really ::stirthepot::. Very naughty.
 
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Either way you are entitled to your opinion, but it is unrealistic nonsense. If you buy a watch like this and are not happy you should not buy it. Return it, but don't buy another, this is the not tool/hobby for you. Get a G-shock and move on.

But what can he buy? Obviously he can't buy a new car. Or any piece of consumer electronics. Or a diamond.
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I'd return it. And bring a loupe when picking up the replacement.

I understand that a $5000 watch is maybe $500 in parts and labor, and $2500 in distributor and dealer markup. But why can't some of the other $2000 be spent on a $200/hour person going over it with a loupe for 20 minutes, have a nice espresso, and then come back and do it again? I guess unfortunately I know the answer to the question, but is that really too much to ask?
 
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Sorry I may be somewhat uneducated in this but feel if you spend this amount on a watch you should be 100% happy. Outside of these forums this is an incredible amount for a wristwatch, no matter how small the "flaw"
Agreed. I would ask (but not demand) that they replace it. They don't have to for the reason explained by Archer. If they replace it, make sure to use the loupe in the store this time and examine it to whatever degree of near-perfection you want it to live up to before you take possession rather than afterwards. Personally, I'd either try to replace it or just live with it before I'd have a brand new watch cracked open for that, whether or not under warranty; and I'm guessing that if they refuse to replace it, you won't have any luck with a warranty claim for something that's not defined as a valid complaint according to their specs.
Now that I understand the question, it's clear enough ... but totally absurd. Can we refer these posts to watchuseek by any chance?
I've been curious about the origin of these kinds of pejorative digs at WUS here, because I don't ever recall seeing anything comparable on WUS about OF. I'm not asking that rhetorically, either; it's just something I wonder about every time I notice it.
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I've been curious about the origin of these kinds of pejorative digs at WUS here, because I don't ever recall seeing anything comparable on WUS about OF. I'm not asking that rhetorically, either; it's just something I wonder about every time I notice it.

It is because there is a perception that a substantial amount of the threads on there are of the mundane and vacuous 'which watch should I wear to a funeral' kind meaning the signal to noise ratio can be pretty low. Such things are generally frowned upon here, though sadly with the passing of a certain member they are going unchecked more and more often. I have also heard complaints of Draconian and inconstant moderation there.
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Bought my moonwatch from AD to me its perfect as far as my eyes can see no chipping whatsoever. Look you worked hard to earn money and buy expensive watch like this then you deserved more than this. Don’t settle for this and bring it back to your AD so they can replace it with a new one. this is not a secondhand watch its brand spanking new! Go call the AD!
 
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OP ignore the snark on this thread. See if you can return it to your satisfaction. Collect what you want and do what you want with your money/time. Dont hesitate to ask questions here either you'll learn from the diversity of replies.
 
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I'd return it. And bring a loupe when picking up the replacement.

I understand that a $5000 watch is maybe $500 in parts and labor, and $2500 in distributor and dealer markup. But why can't some of the other $2000 be spent on a $200/hour person going over it with a loupe for 20 minutes, have a nice espresso, and then come back and do it again? I guess unfortunately I know the answer to the question, but is that really too much to ask?
Yes, I am sure the factory, all of the equipment, etc. are all free.
 
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I'd return it. And bring a loupe when picking up the replacement.

I understand that a $5000 watch is maybe $500 in parts and labor, and $2500 in distributor and dealer markup. But why can't some of the other $2000 be spent on a $200/hour person going over it with a loupe for 20 minutes, have a nice espresso, and then come back and do it again? I guess unfortunately I know the answer to the question, but is that really too much to ask?

This post assumes this very small speck of material is somehow a failure of the inspection process - it isn't. The watch was subjected to Omega's QA specs, and those are that the watch is visually inspected with the naked eye, from a distance of 30 cm, under a light with a brightness of 2000 to 2500 LUX and a colour temperature of 5500 KELVIN.

If something on the dial like this is not visible under those conditions (and based on the photos and OP's comments it would not be) then the watch passed all the inspections it was supposed to pass.

The best advice I can give to people is to put the loupes down - they are only going to cause you stress and disappointment. If you go looking for flaws, you will find them.

Cheers, Al
 
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This would be the second watch returned. At what point does the AD say , That's enough?

or another point might be, at what point might the buyer say, "may these high priced watches don't meet my standards and I should talk to Apple?
 
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Thank you all for you input. Its been an interesting thread and an insight into these types of forums.

Apart from my poorly worded intro and my clarification in post 3 and my subsequent apology, I was seeking advice from experienced watch buyers as to whether my paint fleck was a danger to the workings of the watch and if I should return or not. There have been some genuine advice and some good things to think about. I have also had my question called "totally absurd" and "totally hilarious" and that I should just buy a GShock. Not very helpful and id like to remind some people here that everyones journey in watches started somewhere and not all of us are in the know about what to expect when buying an expensive (to me) watch. But thanks to the others who gave me reasoned responses to make think about my actions.

In the end I am thrilled with my new watch and is perfect in every way apart from my concern about the white fleck. I rang the AD and told them what I had found and that I would send them a photo of it. They said I should not expect to see that fleck, especially with my eye. I also said I am happy for it to remain there as long as it doesn't migrate and leave it for when it is service time. They said they would show Omega the pic and if they agree that it will be fine then Im happy. Its more about letting there dealer know NOW and not in a months time if it moves. After wearing it today it hasn't budged so hopefully all is well and i'll get on with loving my new watch.

So despite my apparent initial concerns I am quite relaxed about it all and thank you all very much! I already have my next watch lined up which will be a Fortis so i guess ill be a bit more chilled by then!
 
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This would be the second watch returned. At what point does the AD say , That's enough?

or another point might be, at what point might the buyer say, "may these high priced watches don't meet my standards and I should talk to Apple?
Correct but the first watch was scratched on the mirror finish and the dealer recommended I get another one. It was quite a scratch! I actually asked about them polishing it out there and then and they said no!

EDITED: This thread has made me bite and assume the worst so I removed this comment. My apologies I am not used to this type of communication on forums.
Edited:
 
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Happy you have reached a decision. My opinion is that if it was watch #1, I would return it.. but since this is the second one I would have more reservations ringing them up again. Enjoy the speedy, hell of a watch!
 
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I am sorry but the Ad Hominem Apple watch comment is just pointless. I have every right in the world to buy whatever watch I like and ask any question about it. Why does it annoy you so much that someone asked a question about a concern? I am new watch owner who has no experience in this game. My expertises lays elsewhere and maybe one day if we cross paths in those areas I certainly would go out of my way to be more courteous and more helpful to you.

Hey @FerrisBM - I didn't read that as an attack... more a thought that if you are seeking perfection in build quality (not saying that you are!), then an Apple watch would likely get you closer to it.

I for one am glad you're happy and keeping your moonwatch - I've had mine (from new) for 16 years, and enjoyed wearing it a lot.

Welcome to the madness. 😉