At this point, even though I would consider myself "a good customer" of RGM, I'd call up or write Roland to ask whether RGM was ready to take in a "such and so" vintage watch . . . and if so, to check the anticipated turnaround time.
I would not be offended if he suggested, "check back with me in three months," though I would be a little disappointed
馃槈
They seem to be genuinely just
that busy . . .
. . . and I do have a suspicion that they have a contractual and/or moral obligation to take care of the warranty work for whatever brands they act as "factory service" ahead of any vintage watch service.
I'd also guess at this point that it is extremely difficult to find a properly trained and talented watchmaker to add to staff who is willing to work on salary.
Speculation . . .