RGM Service Experience

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RGM declined to service my Breitling. I guess they felt underwhelmed or too busy with really cool stuff.


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kfw
 
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...I would also recommend Precision Horology, Ashton Tracy though I have only had one experience with him that was very satisfactory...

+2. 馃榿

Ashton serviced two Seiko 6139s for me. He's very experienced with Seiko, amongst other brands. He sent me a lengthy document with photos of the movement.

[/end of thread drift]
 
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RGM declined to service my Breitling. I guess they felt underwhelmed or too busy with really cool stuff.


have fun
kfw
How did that discussion take place? Did you call them or send the watch?
 
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At this point, even though I would consider myself "a good customer" of RGM, I'd call up or write Roland to ask whether RGM was ready to take in a "such and so" vintage watch . . . and if so, to check the anticipated turnaround time.

I would not be offended if he suggested, "check back with me in three months," though I would be a little disappointed 馃槈

They seem to be genuinely just that busy . . .

. . . and I do have a suspicion that they have a contractual and/or moral obligation to take care of the warranty work for whatever brands they act as "factory service" ahead of any vintage watch service.

I'd also guess at this point that it is extremely difficult to find a properly trained and talented watchmaker to add to staff who is willing to work on salary.

Speculation . . .
 
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In person. Face to face in Mount Joy.

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kfw
How did that discussion take place? Did you call them or send the watch?
Edited:
 
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In person. Face to face in Mount Joy.

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kfw
What was the reason given? I can鈥檛 fathom that they would refuse service without a reason.
 
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At this point, even though I would consider myself "a good customer" of RGM, I'd call up or write Roland to ask whether RGM was ready to take in a "such and so" vintage watch . . . and if so, to check the anticipated turnaround time.

I would not be offended if he suggested, "check back with me in three months," though I would be a little disappointed 馃槈

They seem to be genuinely just that busy . . .

. . . and I do have a suspicion that they have a contractual and/or moral obligation to take care of the warranty work for whatever brands they act as "factory service" ahead of any vintage watch service.

I'd also guess at this point that it is extremely difficult to find a properly trained and talented watchmaker to add to staff who is willing to work on salary.

Speculation . . .
I think that accurate. They serviced my 801 COE in less than 6 weeks. Their watches and service contracts would be logical priorities.
 
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What was the reason given? I can鈥檛 fathom that they would refuse service without a reason.
They didn't have a Breitling parts account.

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kfw
 
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They didn't have a Breitling parts account.

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kfw

I was expecting something like this. It's similar to other brands that don't share parts, unfortunately. It's also a reasonable reason to not take on a repair.

Edit: Roland had at least one Navitimer and a Chronomat in his collection so he seemed to respect Breitling.
Edited: