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Really disappointed with service at Omega boutique.

Evitzee
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Dan S Dan S
I can barely see the issue, so this whole thread seems totally ridiculous. And when you buy from a gray dealer on a sketchy online platform, you can't expect world-class service. Those are the chances you take. Surely you realize that.

If you want a new watch, return it to the seller and get a new one. And if you want the OB sales rep to give you good service, maybe you should buy a watch from him. Sales reps don't get paid to fix problems for "customers" who buy discount watches online.
Chrono24 a 'sketchy online platform'? Not in my experience. Have bought two watches off their site, one BNIB Speedmaster from Japan, one pre-owned from a person in the US, communication and escrow payment system worked fine, no issues, hidden fees or surprises. A very solid site, imvho.
 
RevZMan123
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Yeah I'm not sure why the OP is blaming or chatting with Chrono24. They are just a platform for the seller. The seller is the issue here. Return it to the seller. Omega most likely won't cover the watch if those cards aren't filled out by an authorized AD.
 
4011021
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The watch is ok.
The boutique will only help you if the warranty is from Omega (card with serial number) not from a different seller. If warranty is from the seller, Omega won't deal with it, this is how it works. If it's from Omega, I think the boutique should help, but you can always try a different way to contact them.
Do you have the warranty card, registered with serial number and not just a blank card?
 
gbesq
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Pastorbottle Pastorbottle
Nah…..not from Philadelphia.
Ya can’t blame a bloke for trying!
I am from Philadelphia originally so I'm happy to act as an intermediary. Have the OP send me the watch and you send me the $50. It will all work out. Trust me, I'm an attorney.
 
mr_yossarian
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DonJuanMair DonJuanMair
I have worked at Dior, Chanel, Versace and Bottega Veneta in the past, in every case we would take care of the product as it represents the brand. Thats why.
Chrono support seemed pretty firm on their response 'Unfortunately, the misalignment of the dial is attributable to an oversight in Omega's Quality Control process, and while such occurrences are rare, they are not unheard of.'

Serious? Then you might know the phrase "customer from hell" which is..I get your point, but what a fuss for 0,3 mm.
 
dstfno
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I don’t know why people are commenting on the misalignment based on a picture? No way to tell from a picture how bad it is in real life
 
padders
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Exactly. What we are seeing (not much it must be said) could just be parallax error. I’m not entirely surprised an OB don’t want to get involved even if the warranty is in place as they don’t consider it a warranty issue. Try omega direct or better still return it.
Edited:
 
Jonathan40
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Do you have consumer distance purchasing rights in US? If so if OP bought online or over the phone there is a cooling period where goods can be returned in their original condition and packaging for a full refund. Postage is on you but that’s how it works in UK and EU.
 
Sft33
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DonJuanMair DonJuanMair
Chrono24 said this was an 'Omega' problem, not a seller problem and told me to contact the service center directly.
As for the customer statement, thats pretty poor service in my opinion.
That’s the risk of buying on the grey market. I’d return it to Chrono24. You could also send it directly to the Omega Servicing Center. Looks to me like they would have to replace the face.
 
blufinz52
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Sft33 Sft33
That’s the risk of buying on the grey market. I’d return it to Chrono24. You could also send it directly to the Omega Servicing Center. Looks to me like they would have to replace the face.

This was helpful.
 
gbesq
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Sft33 Sft33
That’s the risk of buying on the grey market. I’d return it to Chrono24. You could also send it directly to the Omega Servicing Center. Looks to me like they would have to replace the face.
Ok, a couple comments. First, unless it's posted on this thread somewhere and I missed it, none of us other than the OP saw the listing on C24. We don't know what it said. The dealer may have done absolutely nothing wrong here and a return through C24 may not be warranted. Second, IF as I suspect, this was a grey market watch sold by an unauthorized dealer on C24, the OP has NO recourse for any warranty repair through Swatch/Omega because there is NO manufacturer's warranty for watches sold through unauthorized dealers. If there really is a defect here that needs to be repaired, Omega will repair it but they will also charge for it. Last, I'm probably one of the most OCD members on this forum (ask anybody that I've sold a watch to) and I really don't see what the big deal is with the OP's watch. It really looks fine to me and it seems that this is really much ado about nothing. If the watch is running at it should, just enjoy it and know that you got it at a substantial discount - something that's getting increasingly difficult to get at an AD and nearly impossible to get at an OB.
 
Yehoshua
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I wouldn't ever have caught that, and could live with it even when pointed out. If you ask me I don't think it's a defect.
Having said that, surely if I were to purchase one now, because of this post I would pay attention and choose the more perfect specimen given a choice. But if you ask me yours is okay. But that's for you to decide.
 
Evitzee
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Geezer Geezer
Wait until you notice the misaligned date... ::stirthepot:: 😀
I'm surprised more people haven't commented on this, the date on OP's watch is not centered in the window, yet that doesn't seem to bother him.
 
noelekal
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Could be worse.

double-strikes-error.jpg

Mint errors can be costly to collect.

I might well have chosen that watch from an identical batch of other flawless new ones because of that issue ... if I had noticed it. Such an insignificant under-the-radar flaw on a watch from a recognized brand would add a bit of whimsy to the wearing of it in public, a quirky sort of reverse snobbery if you will. It adds some unique charm to that watch.

Your red lines, reinforced by my best reading glass didn't assist me in detecting the degree of misalignment. I'd look askance at anyone who deigned to criticize me from across a cafe table because my new Omega watch possessed a minimally misaligned marker.

Any such criticism, spoken or unspoken, would say more about that person than it would say about either the nice new watch or its owner.

More importantly, nitpicking about such trivial minutiae could indicate an excessive indulgence into one's own self-importance. Might not mind you, but could.
 
redpcar
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Evitzee Evitzee
I'm surprised more people haven't commented on this, the date on OP's watch is not centered in the window, yet that doesn't seem to bother him.

Agreed. This would bother me more. Might actually be outside the 2/3 - 1/3 specification.

upload_2024-2-16_8-46-20.png
 
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