Did the watch come with an Omega warranty card? If so, you are aware you can go directly through Omega instead of using a middleman (IE a boutique)? Just be aware, this “defect” you are seeing very well may be within Omega’s tolerances.
Where did i say i want the boutique to foot the bill? i have a warranty right?
If you still have a warranty, then I've failed to read your original post thoroughly and I apologize for that. Definitely contact Omega directly. If you still have your warranty it can't hurt to do that.
It’s only a QC problem if it’s beyond Omega’s tolerance specifications, I’m guessing it is within those, probably close enough to be borderline.
Now if you had purchased it from the boutique in question, then maybe they’d go into bat for you, but as you bought it elsewhere, they aren’t inclined to go to the trouble on your behalf, especially as there is bugger all in it for them.
If you were to take it to a different boutique, with the same issue, maybe they’d be more helpful….. maybe less helpful….. it all comes down the the people involved and circumstances including you.
Now I don’t know you and I’m not saying anything about your personality.
But some people don’t come across very well when making a complaint, this may not be intentional, and it may have more to do with the attitude of the customer service counter jockey than the customer.
My point is that when it comes to the customer service experience there are too many variables, that no corporate customer service policy can take into account.
Thank you, you answered my original question. It does have a warranty yes. I thought the boutique would have done the same also. I will call the corporate office. Thanks again
😁
Out of the kindness of my heart……I’ll give you $50 for it….it is faulty after all, and with those red lines drawn on it, it’s no longer original ( no matter how much I like them)
