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Problem with the OMEGA Customer Service

O
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Archer Archer
Well, Omega will not "just" replace a pusher, so if that is what you asked for (demanded of them) and they refused, that is their right.

Omega (and it's service agents) will want to do a complete service to ensure that the watch is working properly, and that they can apply the standard 2 year warranty to the work. If a pusher is missing, then this means that dirt can enter the watch, and get into the movement. A policy such as this is not specific to Omega - pretty much every watch brand on the planet would have insisted on doing the same.

You can complain and stomp your feet all you want, but that won't change a thing. If you thought that making a complaint about an Omega service center to Omega, would not get back to the service center, then that was very naïve. What else would you expect Omega to do, other than follow up with the service center in question?

Now you come here to complain, and start arguments with anyone who doesn't immediately agree with you. Sorry, but you are unlikely to get any sympathy here...


First of all, I didn't start a discussion with anyone, I just told you what I didn't like about the case ... I have no problem at all with the fact that, of course, the service was contacted all the time, asking why I had to forward my complaint letter in which I multiplied the price and questioned its real value.
And it does matter to me when I go for it for them, how they will look at me. What they will think of me.
Or what (almost certainly it won’t happen but) what will happen to my watch after these?
 
O
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It sounds fairly straight to me. You weren’t happy with the service agent, you complained to Omega, Omega have made the service agent aware. Nice and straight.

It wouldn’t be straight if the service agent had no idea you’d complained to Omega about them.

Ultimately, you’re the one getting cheesed off about all this. Why not just save the ball ache and go to an independent who likely will do the partial repair you require?]

This was exactly the problem with the servicise colleague:

"It wouldn't be straight if the service agent had no idea complained to Omega about them.[
Edited:
 
Archer
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O OccsE
First of all, I didn't start a discussion with anyone, I just told you what I didn't like about the case ... I have no problem at all with the fact that, of course, the service was contacted all the time, asking why I had to forward my complaint letter in which I multiplied the price and questioned its real value.
And it does matter to me when I go for it for them, how they will look at me. What they will think of me.
Or what (almost certainly it won’t happen but) what will happen to my watch after these?

If the service they are providing isn't a good value to you, then don't use them. I'm not sure what you really expect - that they would do the job cheaper if you complained? Or that they would violate their own policies if you complained?

Also, the part I have highlighted appears to say that you "multiplied the price" so does this mean you have misrepresented the price you were given to Omega?
 
Scooterino36
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Remove the word "Service" from the title of this thread, and only then do I think we are all on the same page.

📖
 
O
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I don't understand what you meant by that "Also, the part I have highlighted appears to say that you" multiplied the price "so does this mean you have misrepresented the price you were given to Omega
 
O
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Archer Archer
If the service they are providing isn't a good value to you, then don't use them. I'm not sure what you really expect - that they would do the job cheaper if you complained? Or that they would violate their own policies if you complained?

Also, the part I have highlighted appears to say that you "multiplied the price" so does this mean you have misrepresented the price you were given to Omega?

Im sorry the google translet and my finger mistake :

Also, the part I highlighted seems to have “multiplied the price,” so does that mean you misinterpreted the price given to Omega?
 
M'Bob
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Try Rolex customer service. They may be easier to deal with…
 
Dan S
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O OccsE
And it does matter to me when I go for it for them, how they will look at me. What they will think of me.
Or what (almost certainly it won’t happen but) what will happen to my watch after these?

Who cares what they think of you? They probably think you are childish and naive, which is what everyone else reading this thread thinks of you. And if you act this way normally, everyone in your life probably thinks the same thing.

Either take the watch back to the service center and pay the money, or find an independent watchmaker. The whining and complaining is just ridiculous.
 
O
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M'Bob M'Bob
Try Rolex customer service. They may be easier to deal with…

Well, if there's a Rolex, they'll probably be able to help
 
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Dan S Dan S
Who cares what they think of you? They probably think you are childish and naive, which is what everyone else reading this thread thinks of you. And if you act this way normally, everyone in your life probably thinks the same thing.

Either take the watch back to the service center and pay the money, or find an independent watchmaker. The whining and complaining is just ridiculous.
Well, all you missed was my dear friend ...

You know me perfectly and you know the family environment I come from and you are perfectly aware of what is important to me and what is not.
How much of a problem it is for me to be considered a traitor.
And anyway ..
The very fact that someone at Omega messed up something about it is not my fault.
I was not the one who disregarded the transfer of information between the two conflicting interests.
 
efauser
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precisionhrlgy ATracyWatches
Can someone just end this thread…
I was just posting that. Seems the service costs more than the OP can afford and he appears pissed that Omega won't service the watch for what he wants to pay. Rather than saying okay, I'll look for a cheaper alternative, he's decided to publicly bitch about Omega.
 
O
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Exactly "Hungary's Annual Household Income per Capita reached $ 7,109,547 in Dec 2020, compared to the previous value of $ 6,925,900 in Dec 2019. So that's $ 583 a month 155 940 Ft
 
O
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I'm sorry, I shot a little above fair value 🙁
Edited:
 
Davidt
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If you aren’t comfortable with someone knowing you complained about them, don’t complain about them.

Especially when your complaint is ridiculous
 
O
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O OccsE
I'm sorry, I shot a little above fair value 🙁

Another very smart person ... And why don't I complain? Then let me know if you manage to invent the time machine. And even before I complain, you can find a solution to any problem
 
Davidt
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Nothing wrong with complaining of you feel you have a genuine reason to.

If that’s the case however, why get all bent out of shape if the person or company you’re complaining about then find out??? It’s a bit of a weasel thing to do to complain about someone without them having the chance to either do something about it or put their side across.
 
Archer
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This thread is a guide on how to advertise yourself as the customer that no one wants...
 
O
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Davidt Davidt
Nothing wrong with complaining of you feel you have a genuine reason to.

If that’s the case however, why get all bent out of shape if the person or company you’re complaining about then find out??? It’s a bit of a weasel thing to do to complain about someone without them having the chance to either do something about it or put their side across.

Are you serious? Is it your problem that you don't like being betrayed? What if they release something they don't like? If they tell me I don't consider something legitimate? Maybe you're a person they can cross easily. Who they can drive smoothly. He who easily puts an end to the fact that if he is ignored, he will leave. Well, I'm not like that ...
 
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