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New DSOTM (small) issue

Perre
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Bought a new dsotm from an AD this week and only wore it for a couple of hours as i’m waiting for a smaller strap. Was admiring the beautiful 9300 movement earlier today, when I noticed a tiny defect on the back of the case. Did not bump into anything or did not drop the watch.
It’s really small but it annoys me as I now know it’s there. Not sure if I should contact Omega as i’m assuming this would not pass their quality control? Did anyone have a similar issue or does anyone have any tips or tricks?
Pretty sure i’ll get over it, but a bit annoyed nonetheless 😉

Update 1: Have been in contact with Omega and the AD. The watch has been sent back to Omega a week ago for a full analysis. Will keep you updated as soon as I know more.

Update 2: Omega got back to the AD and the watch will be repaired under warranty (new case). Very happy with how they handled the issue.
Edited:
 
C2FFFF1C-72AC-48DD-B845-9B79161A16B5.jpeg
blufinz52
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It wouldn't bother me. Strap it on your wrist and enjoy it 👍
 
Charlemagne1333
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It would take a substantial knock to do that to a ceramic case, without shattering. I would say it was an imperfect pressing, and as you say shouldn’t really have passed QC
I don’t baby my watches, and if it was a stainless steel case it wouldn’t bother me, but these aren’t cheap watches so I’d be inclined to exchange it

Good luck
Edited:
 
kelsey
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Being ceramic a defect like that, which you’d certainly know if you’d caused it, as above that would be a decent hit, I’d take it back 😀
 
EricCsN
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i would take it back too because it is bothering you.
 
3nicewatches
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Welcome to the DSOTM club! Sorry about your defect, which is what that is...I agree with the comments that you would know if you did that. I have given mine some almighty whacks against a few things, including metal door handles (not on purpose)...not a hint of a blemish on it. Go back to the AD and see if they will swap it. They would be within their right not to, because you have worn it. But they might do the right thing.
 
B
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Perre Perre
Bought a new dsotm from an AD this week and only wore it for a couple of hours as i’m waiting for a smaller strap. Was admiring the beautiful 9300 movement earlier today, when I noticed a tiny defect on the back of the case. Did not bump into anything or did not drop the watch.
It’s really small but it annoys me as I now know it’s there. Not sure if I should contact Omega as i’m assuming this would not pass their quality control? Did anyone have a similar issue or does anyone have any tips or tricks?
Pretty sure i’ll get over it, but a bit annoyed nonetheless 😉

Send it back! ceramic will stay the same forever unlike steel. If it were steel i'd say leave it be because you'll end up with more of those over the years but with ceramic you'll be left with that one factory defect forever.
 
s2000_driver
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Perre Perre
Bought a new dsotm from an AD this week and only wore it for a couple of hours as i’m waiting for a smaller strap. Was admiring the beautiful 9300 movement earlier today, when I noticed a tiny defect on the back of the case. Did not bump into anything or did not drop the watch.
It’s really small but it annoys me as I now know it’s there. Not sure if I should contact Omega as i’m assuming this would not pass their quality control? Did anyone have a similar issue or does anyone have any tips or tricks?
Pretty sure i’ll get over it, but a bit annoyed nonetheless 😉

Definitely exchange it. You don't know how that chip got there in the first place. If it had happened at the AD, then it is reasonable to assume that the watch took a significant hit. And there is no way to know if there are internal/microscopic fractures that may get worse later. The last thing you want to deal with is a cracked ceramic case.
 
K
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If I saw it, that’s all I would see when I looked at the movement. There’s no drawback to swapping it out even if it’s for peace of mind. You paid for new, you should get new
 
Perre
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I’ve sent an email to Omega customer support. Let’s see what happens 😀

I really don’t beleive the watch could have been dropped due to the fact that the imperfection is mostly on the back of the case. I also feel it’s almost impossible to whack it agains something on that side. I’ve added another picture from the side where it is really not noticeable. But it’s when I turn the watch around that I automatically stare at it
 
C912994B-F4CA-47C5-924C-68A4F4030812.jpeg
w@tcher
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I would definitely send it back to Omega since it would be annoying to my eyes...
It is a brand new and expensive watch.
 
steelfish
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Agree with the others. It’s clearly bothering you so better to return it now for a replacement before too much time has passed. I wouldn’t imagine they will argue you’ve done it yourself as it’s pretty clearly a manufacturing defect in the ceramic. I think you’d get a different outcome if it were just the normal steel case so yay for the more expensive purchase!

Beautiful watch though, I’m sure you’ll love it when you get your new exchange watch.
 
buramu
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Blemish aside, that is a beautiful timepiece 👍
 
Perre
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wolfe44 wolfe44
Are we talking about that tiny pin hole thing?
Yes, but i’d prefer to not have a tiny pin hole thing in a new € 11k watch 😉
 
MrJKLFoams
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I would definitely return it to where you bought the watch. Is it from your local AD? The thing is that you knew it is there and it will stop you from enjoying this watch because of that imperfection or damage. It might have a micro tear inside who knows. But definitely ask for replacement dont let them send it back to omega to replace the case because you might end up with another problem.
 
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